Transcript www.itsmf.org.hk

Trend/Strategy in IT Service Management
Elbert Guintivano
Manager – Presales Consulting
BMC Software
Past
The Past of IT
No Standardization…
No Process…
No Virtualization
No Monitoring
No Automation
No Cloud
Image Credit: Eugene, http://www.mymodernmet.com/profile/eugene
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Present
Service Knowledge Management System (SKMS)
Service Knowledge Management System KNOWLEDGE
Configuration Management System
INFORMATION
Decisions
WISDOM
Configuration Management Database
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DATA
5
2013 Gartner Top 10 CIO Business Priorities
Rank
NEW
OLD
OLD
NEW
OLD
NEW
OLD
OLD
NEW
Business Priorities
1
Increasing enterprise growth
2
Delivering operational results
3
Reducing enterprise costs
4
Attracting and retaining new customers
5
Improving IT apps and infra
6
Creating new products & services
7
Improving efficiency
8
Attracting and retaining workforce
9
Implementing analytics & Big Data
10
Improving business processes
Source: http://www.gartner.com/newsroom/id/2304615&goback=%252Egde_4249128_member_205190165
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Present from CIO’s perspective
Compliance
No Vendor
Lock-in
Policy
Big Data
Security
Governance
Running an IT still requires expert level knowledge
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The Present trends...
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2013 Gartner Top 10 CIO Technology Priorities
Rank Technology Priorities
1
Analytics and BI
A
2
Mobile Technologies
M
3
Cloud (SaaS, IaaS, Paas)
C
4
Collaboration
S
5
Legacy Modernization
6
IT Management
7
CRM
8
Virtualization
9
Security
10
ERP
S M A C
Source: http://www.gartner.com/newsroom/id/2304615&goback=%252Egde_4249128_member_205190165
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Consumers are in the I.T.
driver’s seat
Instantly collaborate
with customers
and employees
SOCIAL
10
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Buy a plane ticket
with your phone
Search and combine
information across
the web
MOBILE© Copyright 7/16/2015 BMC Software,
ANALYTICS
Inc
Use hosted
applications
from anywhere
CLOUD
10
Present from end user perspective
How to connect
to WiFI
User Manual
How to Print
“News”
Find a printer
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A printer
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PRESENT from an End User’s Perspective
More connected
devices than people!
Smart Phone Generation!
Social Collaboration
trickling into workspace!
Today, Personal IT experience far exceeds Enterprise IT
experience!
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Has this happened to you yet?
BYOD : Bring
your own device
BYOA : Bring
your own Apps
BYOI : Bring
your own
identity
Shadow IT and IT Friction is on the rise!
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Future
Innovation
Something new or different is introduced
See. Learn. Do. Be. Better.
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Innovation : Sanofi « ibgStar »
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Innovation : Commonwealth Bank « Kaching »
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Innovation : Online insurance claims
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How BMC Software can help CIOs?
The new era of IT
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The new era of IT
From the front end…
Make services fast, flexible, and personal
.....to the back end
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How BMC Software can help CIOs?
•
Social, Mobile, Analytics and
Cloud:
BMC’s design focus for
addressing what’s transforming
IT
Enterprise Consumers
MyIT
•
Consumerize the front end:
MyIT empowers users to
connect to IT their way
•
Industrialize the back end:
BSM from BMC enables IT
organizations to automate IT
•
Innovation: BMC has
aggressively invested in
innovation, which has yielded
major updates and
Business Services & Applications
introduction of marketchanging products.
Environments (Physical – Virtual – Cloud – Mobile)
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Transform your business with the help of BMC Software
OLD IT
CIO = Career Is Over
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NEW IT
CI3O = Chief
“InformationIntelligenceInnovation” Officer
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THANK YOU FOR YOUR TIME
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