Transcript Non-Revenue Water Reduction

Regional Workshop to disseminate Water
Supply and Sanitation Standards of Quality of
Service, adapted to LDCs
Preparation to the ISO TC 224 Draft Standards test in Africa.
WBI/InWEnt/AFWA/NWSC WORKSHOP
KAMPALA (UGANDA), JULY 24-27, 2007
ISO PROCESS FOR STANDARDS
ELABORATION AND GENERAL
CONTEXT OF THE ISO/TC 224 WORK
Laurence THOMAS, AFNOR
ISO/TC 224 Secretariat
WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop
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What is an ISO International Standard ?
 Document established by consensus among
stakeholders that provides for common and
repeated use, rules, guidelines or
characteristics for activities or their results
 Applicable on a voluntary basis
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Who ISO is ?
 Network of the National standards institutes
of 154 countries
 104 member bodies (16 African countries :
Ethiopia, Kenya, Nigeria, Morocco, South Africa,
Tanzania …)
 41 correspondent members (14 African countries :
Benin, Cameroon, Malawi, Uganda, Zambia …)
 9 subscriber members (2 African countries)
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How the ISO system is organized ?
154 members
General Assembly
Council
Technical Management
Board (TMB)
TC
TC
SC
SC
TC
TC
SC
SC
WG
WG
SC
SC
WG
WG
TC
TC
SC
SC
Programmation
SC
SC
WG
WG
WG
WG
WG
WG
 AFNOR - août 2002
Technical Advisory
groups
(TAG)
SC
SC
Policy
Development of
standards
Formation des nouveaux experts à la normalisation
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ISO/TC 224
 Service activities relating to drinking water
supply systems and wastewater systemsQuality criteria of the service and
performance indicators
 Chairman: Jean-Luc REDAUD – France
Secretariat : Laurence THOMAS - AFNOR
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ISO/TC 224
A new type of ISO Standards
 Guidelines oriented towards performance
objectives
 involving many “new” stakeholders and
 not supporting direct certification
 Complementary to ISO 9001 and ISO 14001
(Quality management system and
environmental management system)
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ISO/TC 224 standards will be useful for
improving governance and quality of services
 Improve the dialogue among stakeholders
 develop a mutual understanding of responsibilities and
tasks
 Establish objectives locally adapted, complying with
mandatory requirements laid down by the relevant
authorities
 Assess the quality of the services provided
 Monitor the performances of the water utilities
for both the interest of users and
the protection of the environment
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Who participates to ISO/TC 224 ?
 49 countries involved:
33 participating countries (P – members) and 16
observing countries (O – members)
 African P members : Algeria, Kenya, Morocco, Nigeria,
South Africa, Tunisia, Zimbabwe
 African O member: Zambia
 International organizations (AfWA, AIDIS,
Consumers International, EUREAU, IWA,
NORMAPME, WHO, World Bank)
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How ISO/TC 224 is organized?
 WG 1 Terminology (AFNOR – France)
 WG 2 Service to the user (AENOR – Spain)
 WG 3 Drinking water
(SCC – Canada et DSM – Malaysia)
 WG 4 Wastewater
(ON – Austria and KATS – Republic of Korea)
 Ad hoc group Developing countries
(Morocco)
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Three ISO standards in preparation
 ISO 24510 Guidelines for the assessment and for
the improvement of the service to users (service
oriented standard)
 ISO 24511 Guidelines for the management of
wastewater utilities and for the assessment of
wastewater services (management oriented)
 ISO 24512 Guidelines for the management of
drinking water utilities and for the assessment
of drinking water services (management
oriented)
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ISO/TC 224 actions to involve
developing countries
 Twinning arrangements
 Regional Water Fora
 Ad hoc group “Developing countries”
 Financial support from ISO DEVT
 Liaisons
 Mexico World Water Forum
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Regional water fora
 Three regional water fora in 2004
 Asiatic Forum – Daejeon, Korea, April 2004
 Latin-America and Caribbean forum – Porto
Rico, August 2004
 African Forum – Marrakech, September 2004
 Objectives : to inform and to strengthen the
participation of developing countries to ISO
and also to collect comments and proposals
on the draft standards.
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Ad hoc group Developing Countries
 Set up in September 2004 by the 4th ISO/TC
224 meeting in Rabat (Morocco)
 Convenor : Mr Zouggari (Morocco)
 Objectives :
 to ensure that ISO/TC 224 draft standards
are applicable to developing countries and
to propose amendments, if needed
 to test the draft standards in developing
countries
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Adaptation to local and regional
contexts
 Berlin, October 2005 : ISO/TC 224 decision
to prepare a guide for the application of
ISO 24510, ISO 24511 and ISO 24512 in
developing and emerging countries
 Launching of an experimentation/tests in
African cities under the leadership of the
World Bank Institute and many others
partners
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ISO/TC 224 steps over
 September 2002 –- ISO/TC 224 1st meeting, Paris (France)
 September 2003 – ISO/TC 224 2nd meeting, Ottawa





(Canada)
April 2004 – ISO/TC 224 3rd meeting, Daejeon (Korea)
September 2004 – ISO/TC 224 4th meeting, Rabat
(Morocco)
October 2005 – ISO/TC 224 5th meeting, Berlin (Germany)
April 2006 to September 2006 – Draft International
Standard enquiries (DIS) – open to all ISO member bodies
(about 100)
 96 % approval by P-members
November/ December 2006 - ISO/TC 224 6th meeting in
Punta del Este (Uruguay)
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Schedule 2007
 August/October 2007: Final Draft
International Standard Vote (FDIS)
 November 2007 – ISO/TC 224 meeting in
Japan (with a specific workshop for
developing countries)
 Beginning of 2008 - Publication of the ISO
standards in English, French, and Spanish
versions
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ISO/TC 224 Future work (1)
 From the end of 2007 to end of 2010, to
maintain an overview of events/activities
 Actions of communication/promotion of
standards
 Information regarding the draft guide for the
application to developing countries
 collection of any information/request regarding
use and application of ISO Standards
 Collection of any initiative regarding regional or
local work based on the ISO Standards
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ISO/TC 224 Future work (2)
 End of 2010 – Review of ISO 24510, ISO
24511 and ISO 24512
 Confirmation or revision or withdrawn
of the standards
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To test the standards in Africa :
a double interest
 To contribute to the revision of the ISO
standards and to their applicability
worldwide and mainly in Africa
 To prepare local application documents, if
needed
 in order to improve governance and
quality of water and wastewater services
for the African continent
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THANK YOU FOR YOUR ATTENTION
Contact : ISO/TC 224 secretariat
[email protected]
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