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Messaging Security in the Cloud:
The MessageLabs Approach and our
Hosted Applications Partner Program
Richard Nootebos - Enterprise Account Manager Benelux
Symantec Hosted Services
Lelystad – March 11th 2010.
What is Symantec Hosted
Services?
•MessageLabs – born in the UK circa 1999
•Acquired by Symantec Corporation – Nov 2008
•SaaS – Software as a Service
Software-as-a-Service Messaging
Security Market – an overview
The Messaging Security market is continuing to show high growth
SaaS is rapidly becoming the most common delivery
mechanism for providing messaging security
The Messaging Security adoption rates are higher than for many
adjacent SaaS markets because SaaS provides a better solution to the
problem than on-premise alternatives – in addition to a cheaper one
Once customers adopt a SaaS approach to messaging security, they tend
to look to expand the service into other areas to benefit from
an integrated lower cost suite of services
SaaS
The SaaS market for messaging security is
consolidating around three players
Software
Appliance
60%
of the
market
Email
or Web
or IM
Single protocol
Email/Web
Email/IM
Web/IM
All
Multi-protocol
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Current market presence and future
growth
IDC: Worldwide Messaging Security SaaS Revenue by Vendor
Symantec
26.1%
Google
• Symantec has twice the share of
the next competitor
13.7%
Microsoft
8.3%
MX Logic
4.9%
McAfee
0.9%
Websense
1.3%
Trend Micro
1.1%
Proofpoint
0.9%
Clearswift
0.3%
St. Bernard
0.3%
5.8%
Other
42.3%
IDC: July 2009
• By 2013 SaaS will dominate the
Messaging Security market
Source: IDC - Worldwide Messaging Security 2009 – 2013 Forecast Update and 2008 Vendor Shares: Is Virtual a Reality?
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MessageLabs focuses on offering the best protection
from threats…
Risk of Infection by Harmful Malware
for an Enterprise with 3,000 Employees
Threats& legitimate
business email
61.8%
Typical use of AV Products
Best Practice use of AV Products
Symantec MessageLabs Customer
Traffic Shaping
16.3%
SMTP Heuristics
1.2%
97.2%
Connection
Management
User Validation
0.03%
69.7%
Commercial Scanners
Anti-Virus
Skeptic™
0.07%
1.9%
4.1%
14.7%
Skeptic™
Anti-Spam
Legitimate
business email
Risk Per Annum
Commercial Scanner
<1%
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Why the migration to SaaS is expected to accelerate
BARRIERS
to SaaS
SaaS
BARRIES to
• Concerns over security
• Concerns over network reliability /
availability
• Configurability of services
SaaS BENEFITS
SaaS in General
• Quick and easy set up
• Predictable, low cost
• Redundancy
• Platform independent
• No maintenance or
version control
Messaging Security
• Reduced bandwidth
(removes up to 90%
of emails in cloud)
• Better protection
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Service Portfolio
Protect
Control
Email
Anti-Virus
Anti-Spam
Content Control
Image Control
Web
Anti-Virus & Anti-Spyware
URL Filtering
IM
Enterprise IM
Skept icTM
Secure
Boundary
Encryption
Policy Based
Encryption
Recover
Archiving
Email Continuity
Email Security Services
Advanced multi-layered protection
AV:100% protection against UNKNOWN as well as known
viruses, multi-layer protection
AS: 99% capture rate, 0.0003% False Positive rate
“Spam Manager” –quarantine
IC: Image Control – Intelligent Analysis of Image File
based attachments
CC: Content Control – Create your own rules and policies
for managing email inbound/outbound
Email Secure
Boundary Encryption: secure TLS encryption of all
email boundary-to-boundary between trusted parties
Policy Based Encryption: secure encryption of certain emails
according to Customer-defined policies
Email Recover
Email Archiving: Secure, encrypted, off-site, managed email
archiving service for Microsoft Exchange
Email Continuity: Seamless, uninterrupted delivery of email
and associated services for continuity
Web Security Services
Web Protect: 100% protection against known viruses
Spyware Protection Support for remote users
Web Control: URL Filtering, Control and Management
By Category, User, Time, File-type etc
Enterprise Instant
Messaging Services (EIM)
Communicate: Secure internal Instant Messaging and File
Sharing, independent of any public IM service
Connect: Includes inter-operability with AIM/Yahoo/MSN
Logging and SMS support
Collaborate: Also includes integration with WebEx and
salesforce.com applications
“ClientNet” Management interface
“ClientNet” Management interface
Web
Anti-Virus Protection  100% protection from known
and unknown email viruses
•Credit is offered if a client infected by a virus
Virus False Positives  0.0001% FP capture rate
•Credit is offered if we do not meet this commitment
Service Availability  100% uptime
•Credit is offered if availability falls below 100%
•Client may terminate if availability falls below 95%
Latency  Average roundtrip time of 100% of email
delivered in less than 60 seconds
•Credit is offered if latency exceeds 1 minute
Archiving
Spam Capture Rate  99% capture rate (95% for
emails containing Asian characters)
•Credit is offered if we do not meet this commitment
Spam False Positives  0.0003% FP capture rate
•Credit is offered if we do not meet this commitment
Search Performance Guarantee  All customer search
requests will be returned within 180 seconds or less
Service Availability Guarantee  99.9% uptime for
archiving network
•Client may terminate if availability falls below 90%
Appliance Replacement Guarantee  If appliance fails
during the warranty period, MessageLabs will repair or
replace the appliance within 3 business days at no cost
Delivery  100% delivery guarantee
•Client may terminate if we do not meet this
Service Availability  100% uptime
•Credit is offered if availability falls below 100%
•Client may terminate if availability falls below 95%
Anti-Virus Protection  100% protection against
known viruses
•Credit is offered if a client infected by a virus
Latency  Average scanning time of 100% of web
content is within 100 milliseconds
•Credit is offered if latency exceeds 100 milliseconds
Support
Email
Complete Offering of
Service Level Agreements
Technical support / Fault Response  critical - 95%
calls within 2hrs; major - 85% calls within 4hrs; minor 75% calls within 8hrs
•Credit is offered if we do not meet this commitment
Symantec Offerings for
Email, Web, and IM
Security
Email
Web
IM
Data Loss
• Symantec Brightmail
• MessageLabs Email
Security
• Symantec Brightmail
• MessageLabs Email
Security
• Symantec DLP
• MessageLabs Web
Security
• Symantec DLP
• Symantec Brightmail
• MessageLabs Ent.
Instant Messaging
• Symantec DLP
Archiving
• Enterprise Vault
• MessageLabs
Email Archiving
High Availability
• MessageLabs
Email Continuity
• Enterprise Vault
• MessageLabs Ent
Instant Messaging
• Symantec offers customers the flexibility to manage their business using onsite software, hosted
SaaS offerings, or hybrid onsite and hosted solutions.
Why consider MessageLabs?
• Predictable cost
• Avoid large CapEx outlay
• Scalability – down as well as up
• Highest available performance
• Hybrid of internal and outsourced
• Solve a problem now but give yourself options
moving forward
• Manage a contract and SLA not hardware and
software
Hosted Applications Partner Program
Insight Hosting Summit – 11 March 2010
The Opportunity
Share of Email Seats
2008
Own Email
Servers &
Infrastructure
80%
E.g. Microsoft Exchange,
Lotus Notes
Customer
Hosted
5%
20%
Hosted
Exchange
Provider
E.g. Apptix,
USAnet, Cobweb
Hosted Apps
Provider
Source : Gartner
Strategy
Focus on continuing to deliver a
highly differentiated security
services that customers will
demand be made available
through the hosted apps providers
Symantec Hosted Services
95%
2012
E.g. Google, IBM,
Microsoft, Cisco
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MessageLabs Solution
Program Adapted to Hosted Service
Providers
• Intended Target Partners
– Hosted Exchange providers
– Managed Service Providers (MSPs)
• IT Outsource companies with more than 5 customers !
– Email Service Providers(ESPs)
• Email Management/Hosting companies with more than 5 customers !
– Hosted Business Application Providers
Note :
Currently only E Mail AV, AS, CC , IC and Web AV, AS and URL filtering is available with this program
Additional services will be added in the future
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Why Symantec Hosted Services?
• OEM Type of Approach
• Flexible Partner Contracts
• Utility Flat Rate Commercial Model
• White Label Options
• Includes e-mail as well as WEB Services
• Full Technical Support to Service Provider
• Full Ownership of End Customer by Service Provider
• Market Leading SLA’s
What Makes Us Different as a Provider
of Hosted Email Security?
Market Leader in Hosted Email Security
9
Leader
In Gartner’s Magic Quadrant
for email security boundary
Million SaaS
end users
Ranked #1 by IDC
21,000
SaaS clients
for Worldwide Messaging
Security Hosted Services
Revenues – 50% larger
than nearest competitor
Global Coverage
Protection for clients in
100
countries
14
Data centres spanning
Four continents
Unrivalled Protection from Email Threats
10
Patents
granted,
9 pending
200
billion email
3 connections
and
billion web
1 connections
protected each day
100%
SLAs against
known and
unknown
malware
unique strains of malware per day
stopped by “Skeptic”, that are missed
by traditional signature-based engines
Recognised for Quality of Support
70%
Average Net
Promoter Score
for email AntiVirus
services over
past 2 years
24x7 support provided in
7 languages
of customers
satisfied after
logging a ticket with the
support desks
95%
MessageLabs Clients
Thank You
Richard Nootebos
Enterprise Sales Manager
Symantec Hosted Services
[email protected]
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