Transcript Document

MI Bridges Basics
Last updated: 03/15/2012
How to Take this Training
In order to access the hyperlinks in this PowerPoint, you will need to view it in Slide
Show mode. If it opens from within PowerPoint (in Edit mode), please follow these
steps to play the slide show:
•
On the bottom status bar, click the Slide Show icon.
•
If you cannot see the bottom status bar, click Slide
Show on the top menu, and then click From Current
Slide or From Beginning.
•
If you cannot see the PowerPoint interface, you may
be viewing the presentation in Slide Show mode
already.
Note: the survey link at the end off this course is a hyperlink. You must
view this presentation in slide show mode to click the hyperlink and
take the survey in order to receive credit for taking this course.
MI Bridges Basics
MI Bridges Basics Objectives:
After viewing this training module you will be able to:
•
Create a new account in MI Bridges.
•
Apply for a program in MI Bridges.
•
Navigate the MI Bridges website.
•
Check benefit status in MI Bridges.
•
Report, view and check the status of changes.
•
Locate where local office contact information is found.
•
Prepare a document for upload into a MI Bridges
account.
MI Bridges Basics
MI Bridges is located at the internet address below:
https://www.mibridges.michigan.gov/access/
On MI Bridges, clients can:
Create an account and apply for benefits.
Check the status of ongoing benefits and new
applications.
Report, view and check the status of changes.
Upload documents.
View correspondence that has been sent to
them as well as sign up for notifications of new
correspondence.
This training walks you through MI Bridges from a client perspective.
MI Bridges Basics
Clients may click
here to access the
Michigan Assistance
and Referral Service
(MARS) to see if
they would be
eligible for benefits
before filling out the
online application.
↓
MI Bridges Basics
Clients may click
here to create an
account and apply
for benefits as a first
time user, or to add
a program or reapply
as a returning user.
↓
Clients may click
here to create an
account, view their
benefits, report
changes to their
worker, upload
documents and
check the status of
an application.
↓
If the client needs
information on how
to navigate MI
Bridges and
practice answering
the types of
questions that will
be asked during the
application process
they can click here.
MI Bridges Basics
Clicking Apply for
Benefits displays this
page. Clients may
select the first radio
button to create a new
account and then
complete the online
application.
Notice the other
selections. Clients
may choose to keep
working on an
application they
started earlier or
check the status of
an application.
MI Bridges Basics
User Name and Password Creation Tips
When Assisting Applicants:
1. User name and password should be created by the applicant, not
the volunteer. When possible, have applicant write down user
name and password exactly as they want them entered for
privacy.
2. User name must include only letters and/or numbers – no special
characters.
3. Password is case sensitive
4. Password can not include the first or last name of applicant
5. Cannot have User Name of another applicant
6. Pick two secret questions to suggest to applicant to save time.
Write down answers immediately
MI Bridges Basics
MI Bridges is a
secure website. Any
information collected
must be kept private
and secure by law.
Notice that clients
are required to enter
information marked
with a red star.
MI Bridges Basics
Once created, the
client ‘s User ID will
be needed for all MI
Bridges transactions.
They will login to their
MI Bridges account to
check their benefits,
upload documents,
reapply for benefits,
check the status of an
application, and report
changes.
The client should keep this user ID and password in a secure location. If they forget
their user ID and password, they may answer some security questions shown on the
next slide.
MI Bridges Basics
Choosing these
secret questions and
typing in answers
will enable the client
to gain access to
their MI Bridges
account should they
forget their user ID
or password.
The User
Acceptance
Agreement box
must be checked
before finalizing a
MI Bridges
account.
MI Bridges Basics
After all information is filled out, click Create Account to
finalize a new account!
After the account has been created successfully, the client
may now apply for benefits. If they would like to apply now
they click here to login and begin the application process.
MI Bridges Basics
If the client already
has an active case
but wants to create
an online account to
view their benefits,
apply online, upload
documents, etc.
they would create
an account by
clicking on “View My
Case” on the main
MI Bridges website.
After clicking “View My Case”
the client will be directed to
the following screen…
MI Bridges Basics
The already
active client
may now
begin the
process of
creating an
account with
Step 1.
Completing
the steps on
this screen
will link their
existing
active case
to their new
user account.
MI Bridges Basics
Notice the left navigation on
the Start page of the
application. The order of
sections is similar to the DHS1171 Assistance Application.
Clients will be guided through
MI Bridges to answer
questions in each section.
MI Bridges Basics
The client
will begin in
the Start
section by
filling in
information
about
themselves.
MI Bridges Basics
NOTE: after a client completes typing information in each section (“People”, “Liquid Assets”,
“Other Assets”,etc.) and clicks Next, they will be presented with a summary page before
proceeding to the next section. This allows the client to review the information.
MI Bridges Basics
Edits can be made by
clicking Change.
Q: What happens if a client is interrupted and
cannot complete the online application at that
time?
A: The client can click Save and Exit located at
the bottom of the page.
MI Bridges Basics
Notice the choices
for the client when
they need to step
away from the
application
process.
MI Bridges Basics
Similar to the “Notes” section on the back
of the paper version of the DHS-1171, the
client will have an opportunity to provide
any additional information towards the
end of the online application.
MI Bridges Basics
The client must
complete two
items before
submitting their
application online.
The Rights and
Responsibilities
section is also on
the signature
page. Notice this
section has an
interior scroll bar.
Scroll to view the
entire section.
MI Bridges Basics
Also on the signature
page, clients have the
option to type in the name
of an Authorized
Representative for FAP
as well as the opportunity
to register to vote.
Completing the voter
registration section is
mandatory.
MI Bridges Basics
Also, there is now a fee to
the client after the first
replacement of an EBT
card to the client or their
Authorized Rep. The
replacement fee will be
deducted from the client’s
FAP benefits.
Clients must check the box
and type in their name to
complete the online
application process in the
Electronic Signature
section of the final page.
MI Bridges Basics
Once submitted,
MI Bridges will
display the
address of the
local DHS office
where the online
application was
sent .
By clicking this
“Print” button they
are able to print
only this page for
their records.
Their application
number is also
displayed. Clients
are instructed to
write down their
application
number or print
this page for their
records.
MI Bridges Basics
To print or not to print?
On the same
page, clients will
have the option
to print their full
online application
for their records.
Adobe Reader is
required to view
and print the
online
application.
Important:
• The full online application can have many pages (around 35)
to print.
• Each online application is saved forever in their MI
Bridges account .
• The client may log in to their MI Bridges account at anytime
and view their applications.
MI Bridges Basics
If clients need
more information
on how to upload
documents they
may click here.
Next, clients will
have the option to
upload electronic
documents
specific to each
individual. These
are some of the
document choices
available for
upload.
In this screenshot we see the individual chosen is Susan. Susan may now select the appropriate
document to upload specific to herself. This may be done for each individual on Susan’s case.
MI Bridges Basics
Before uploading, clients must scan and
save their documents to a computer or a flash
drive. Here are two examples of scanners.
Office scanner/printer combo
Desktop flatbed scanner
Acceptable scanned document formats include:
JPG, JPEG, TIFF, TIF, and PDF.
MI Bridges Basics
In this example,
the client chose to
upload a Proof of
Identity document
and then selected
Driver’s License
for the document
type.
Clicking Browse
allows to the client
to locate and
select the
document on their
computer.
MI Bridges Basics
When the client has completed the application process, they may return
to the MI Bridges website, log in, and then check the status of their
application and benefits on the MI Bridges Dashboard.
MI Bridges Basics
Application Status is available on the bottom of the
dashboard page, including the Application Number, Date of
application, and Status. Click View to see details or print
individual online applications.
MI Bridges Basics
After selecting to
view an application,
the client may click
View and Print or
select to upload
requested
documents for that
application by
clicking Next Steps.
MI Bridges Basics
Wrapping up, here are a few important items to note:
The MI Bridges online application can take 30 minutes or longer to complete.
Having documents like Birth Certificates, Driver’s Licenses, Lease Agreements,
Paycheck Stubs, etc. already scanned and ready for upload is very helpful
when applying online.
Clients only need to create one MI Bridges account to apply and reapply for programs.
Applications submitted online will remain in their MI Bridges Dashboard where
the client may log in at any time to view their applications and upload
documents.
The client should keep their login information to MI Bridges in a secure location.
MI Bridges Basics
Thank You!
We hope you’ve enjoyed this method of receiving information on MI
Bridges and look forward to sharing more in the future.
Additional detailed information may be found on the DHSNet OTSD
website under the MI Bridges Training section.
To record that you have viewed this presentation and to evaluate
the content, please click the button below.
Click here to complete the evaluation
Note: the box above is a hyperlink. You must view this presentation in slide show mode
to click the hyperlink and take the survey in order to receive credit for taking this course.