Transcript Slide 1

Working with the SAGA
Warranty Data Transfer
Functions
ADP e-Coach | Session 1
© 2007 ADP, Inc.
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CMS1947.1
WELCOME!
Did you
say
software
upgrade?
We are going to be
talking briefly today…
© 2007 ADP, Inc.
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SESSION 1
Working with the
SAGA Warranty Data Transfer Functions
Session 1
Session
Course Agenda
1
 Overview
 Installation
2
 Operation
Our primary objective in
this course is to learn
how to use the new
Warranty DTR functions.
DTR = DATA TRANSFER
© 2007 ADP, Inc.
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LEARNING GOALS
Participating in this session,
you will:
 Survey the Warranty Data Transfer
(Warranty DTR) system highlights.
 Understand the installation
process for the Warranty DTR
system.
Participating means…
• Listening Actively
• Taking Notes
• Being Inquisitive
© 2007 ADP, Inc.
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AGENDA
 Overview
 Installation
 Operation
© 2007 ADP, Inc.
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SAGA & WARRANTY DTR
SAGA is the new worldwide VW host system for
VW and Audi warranty claims processing.
 Enables a uniform,
worldwide process
for handling warranty
claims.
 Replaces the WIN
mainframe-based
claim processing
system.
 Simplifies the claims
process and
accelerates claim
payments.
© 2007 ADP, Inc.
DTR
The Warranty Data
Transfer (DTR)
functions are
enhancements for
the SAGA system.
!
Additional training on the SAGA
system will augment this Warranty
DTR training.
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WHAT IS THE DTR UPGRADE?
 The Warranty DTR upgrade
enables a uniform,
worldwide process for
handling warranty claims.
 This upgrade provides an
integrated warranty
processing system using the
Renaissance DCS and
Service applications on the
system.
1. Warranty DTR process captures
warranty claim data from closed Repair
Orders in the ADP Service account.
2. User updates or validates warranty claim
data via the PMT function.
3. Claim data is converted via the TRD
function and transmitted to VW / Audi.
4. Repair Order data record is created for
use in reconciliation of the Warranty
Credit Note payment data.
© 2007 ADP, Inc.
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DTR PROCESS PROFILE
Processing Time
Data Accuracy
Efficiency
1. Warranty claim data is
captured when an RO is closed.
2. PMT function updates and
validates warranty claim data.
3. TRD function transfers claim
data to VW / Audi.
4. RO data record is created for
reconciliation of payment data.
© 2007 ADP, Inc.
The new Warranty DTR process will:
 Simplify the warranty-handling
process.
 Help reduce data-entry errors.
 Expedite warranty processing.
 Improve operating efficiencies and
dealer cash flow.
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UPGRADE HIGHLIGHTS
 New Warranty Type Codes
 Warranty Credit Note Changes
 No Warranty Claim Acknowledgements
 Updated ALTG
 VW / Audi Host Computer Process
© 2007 ADP, Inc.
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NEW WARRANTY TYPE CODES
New
SAGA
Claim
Type
Old
WIN
Claim
Type
Claim Type Description
1AM
AM
Audi Free Maintenance After Delivery
1E3
E3
California Diesel Emissions Claim
1E2
G10
E2
UC
California Emissions Claim
Certified Pre-Owned Claim
160
WC
Corrosion Claim
Customer Assistance – Goodwill (Audi)
2SK
210
Warranty Type Codes have
been changed from WIN 2character to SAGA 3-character
format.
W5
S10
Customer Assistance Goodwill (VW)
Enhanced Coverage (Demo Ext)
XU
XU
Extended Warranty Used Car (CPO Certification)
1E1
E1
Federal Emissions Claim
1MA
9MA
FM
FM
Free Maintenance After Delivery
Free Maintenance Before Delivery
910
W2
New Car Limited Warranty Before Delivery
110
W2
New Vehicle Limited Warranty After Delivery
150
WP
Paint Claim
950
WP
Paint Claim Before Delivery
1PT
PT
Power Train Claim
710
RC
Recall After Delivery
790
121
RC
S3
Recall Before Delivery
Service Part Warranty – Outside NVLW
1SP
SP
Special Claim After Delivery
9SP
SP
Special Claim- Before Delivery
131
WS
Stock Part Claim
9T1
T1
Transportation Claim
© 2007 ADP, Inc.
!
Note that some 2-character codes
will continue to be used by VW.
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WARRANTY CREDIT NOTE CHANGES
The AGUS function
is used to set up your
accounting system
for warranty credit
(payment) data
received from
VW / Audi.
Changes to the AGUS function:
 The new 3-character Warranty Type
Codes will now be used.
 You can now have separate setups for
VW and Audi General Ledger accounts.
© 2007 ADP, Inc.
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NO WARRANTY CLAIM ACKNOWLEDGEMENTS
 Previously, warranty claims
sent to VW were assigned a
new, sequential alphabetic line
code (A, B, C, x …) as they
were received.
 The Claim Acknowledgement
contained the original line code
and the new, VW-assigned line
code.
 With SAGA, the line code is
not changed so the Warranty
Claim Acknowledgement is
no longer provided by VW /
Audi.
© 2007 ADP, Inc.
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UPDATED ALTG
 The Automated Labor Time Guide (ALTG) has been updated
with an expanded set of labor operation codes for use with the
SAGA system.
 This new feature supports consistent, accurate pricing and
helps to:



Promote effective labor rates
Increase labor gross profits
Improve customer satisfaction
© 2007 ADP, Inc.
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VW / AUDI HOST COMPUTER PROCESS
 SAGA processes claims from the DMS on a four-hour cycle.
 This short cycle results in faster claims processing and the
ability to follow a claim through to “approved for reimbursement”
in a single day.
© 2007 ADP, Inc.
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CHECK YOUR PROGRESS
Match each of these
terms to the correct
statement (A-E):
A. This upgrade enables a uniform,
worldwide process for handling
VW / Audi warranty claims.
B. These identifiers have been changed
from WIN 2-character to SAGA 3character format.
C. SAGA processes claims on a fourhour cycle.
DMS claim input
VW and Audi
dealerships
Warranty Data
Transfer (DTR)
D. Sets up your accounting system for
warranty credit (payment) data
received from VW / Audi.
AGUS function
E. You can now set these up separately
using the AGUS function in your
ADP Accounting account.
Warranty Type Codes
© 2007 ADP, Inc.
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AGENDA
 Overview
 Installation
 Operation
© 2007 ADP, Inc.
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INSTALLATION PROCESS
START
Pre-installation Stop
Patch
New Warranty DTR
Software Load
Post-Installation
Processing
END
© 2007 ADP, Inc.
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PRE-INSTALLATION STOP PATCH
START
Pre-installation Stop
Patch
New Warranty DTR
Software Load
Post-Installation
Processing
 ADP will electronically distribute a patch to each dealer’s DMS
seven days prior to the SAGA “go live” date. It will trigger
automatically at 11:59 p.m. on Tuesday of the week before the
“go live” date.
 All ROs closed from Wednesday through Sunday will have an
invalid status. Hence, each claim closed from Wednesday
through Sunday must be reviewed after the Warranty DTR
software has been loaded.
 The SMT, PMT, and RRC functions will be unavailable until after
the new Warranty DTR software has been loaded. The TRD
function will be unavailable until the Monday morning after the
new software load.
END
Unavailable as of Can be used
11:59 PM on
directly after the
Tuesday before the software load.
software load.
Account
Function
ADP Service
SMT


PMT

2. General Operation

TRD

Do not use until
the Monday
morning after the
software load.

3. Operating Procedures
ADP DCS
© 2007 ADP, Inc.
RRC


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NEW DTR SOFTWARE INSTALLATION
START

For all existing claims in work files, Warranty Type
Codes are converted from WIN 2-char. to
corresponding SAGA 3-char. code format when an
automatic conversion is possible.

In some cases, an automatic conversion will not be
possible.

So, after the new Warranty DTR software has
been loaded, you must use the PMT function to
review:
Pre-installation Stop
Patch
New Warranty DTR
Software Load
Post-Installation
Processing
END


Warranty Type Codes for all claims that still exist in
work files
Other new and updated fields
!
© 2007 ADP, Inc.
Untransmitted warranty data
files will stop the load process!
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POST-INSTALLATION PROCESSING
START
Pre-installation Stop
Patch
New Warranty DTR
Software Load
Post-Installation
Processing
Automatic Processing



Manual Processing

END

© 2007 ADP, Inc.
Warranty backup files will be deleted (the old format is
incompatible with the SAGA changes).
Warranty Credit Note setups will be updated for both
VW and Audi Warranty Type Codes.
If both VW and Audi are in same DCS account, the
VW AGUS GL account setups will be copied to create
a separate set of new VW and Audi setups.
PMT: For warranties with Warranty Type Codes that
cannot be automatically converted to the SAGA 3char. codes, enter new SAGA codes.
AGUS: For dual dealerships, update the separate
posting accounts for warranty credit note processing.
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CHECK YOUR PROGRESS
Q. Which function(s) must not be used until the
Monday morning after the software load?
A. TRD
A
B
AGUS
PMT
 A is true.
 B is true.
 Both A and B are true.
 Neither A nor B is true.

© 2007 ADP, Inc.
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CHECK YOUR PROGRESS
Q. After the upgrade software has been installed, what
function(s) in the ADP Service account should you access
to enter the new SAGA Warranty Type Codes?
A. PMT
A
B
DTR
PMT
 A is true.
 B is true.

 Both A and B are true.
 Neither A nor B is true.
© 2007 ADP, Inc.
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SUCCESS!
 You have successfully
completed Session 1 of
this course.
 Please complete this
course by continuing
on to Session 2 of
Working with the
SAGA Warranty Data
Transfer Functions.
© 2007 ADP, Inc.
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FOR MORE INFORMATION
e-Learning Course Enrollment
www.dealersuite.com/
ADP Support Center
800-877-8147
ADP Training Coordinator
1-866-535-8487
© 2007 ADP, Inc.
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