Transcript PowerPoint Template - Ligth Greens

CA AppLogic
®
v3.0
Cloud Business Delivery Package
External Sales Presentation
October, 2011
Legal Notice
Copyright © 2011 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their
respective companies. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. (See
http://www.linuxmark.org/attribution.php for more guidelines).
This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the
information. To the extent permitted by applicable law, CA provides this document “as is” without warranty of any kind, including,
without limitation, any implied warranties of merchantability, fitness for a particular purpose, or no infringement. In no event will
CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits,
business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damages.
Some of the information and results illustrated here are based upon the speaker’s experiences with the referenced software
product in a variety of environments, which may include production and nonproduction environments. Past performance of the
software products in such environments is not necessarily indicative of the future performance of such software products in
identical, similar or different environments.
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Cloud Computing
A game changer
uses cloud
computing
to bring new medicines
to market more quickly,
$55B
by 2014
is the amount
Industry Analysts
expect will be spent
on IT cloud services
shrinking the time to create
a collaboration environment
from 8 weeks to 5 minutes
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uses a private cloud
to develop new apps
in 60% less time
used cloud computing
resources to convert
11,000,000
articles to PDF format
in one weekend
for $240
57%
of technology decision
makers are actively
researching or piloting
cloud computing services
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Cloud Conversation
What are your goals for cloud computing?
What are you using the cloud for today?
− SaaS: Salesforce.com; ERP; HR applications;
Payroll; Marketing apps
− IaaS: Rackspace, Amazon, DNS Europe
− PaaS: Google Apps; Azure; force.com
What are you trying to achieve with cloud?
− Is there an actively budgeted project?
− Are you more interested in learning?
What is your approach to the cloud?
− What have you done / tried to date?
How virtualized are you?
− Do you have initiatives to virtualize more
of your environment?
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Market Drivers
IT Needs to Drive Revenue…
…but business demand is outpacing IT budgets and
resources – as well as traditional means of delivery
Business
IT demand
Previous
steady state
Recession
and credit
crisis
2003 - 2008
2008 - 2009
Growing
alignment gap
New normal
IT budget
and
resources
BOTTOM LINE: IT needs a game changer
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
The IT Supply Chain
Now a reality for enterprise IT
Agility
Factory change-over
from hours to seconds
Internal supply chain
“The factory”
Cost
Supplier performance
management
Risk
Central design
with sourcing from
multiple suppliers
Innovation
Design and
specialized suppliers
7
7
Specialized suppliers
External supply chain
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
IT Demand Driving MSP Outsourcing
MSP Competition Increasing, Margins Shrinking
MSPs to drive new revenue generating services
– Need to get new revenue producing services to market quickly
– Need the ability to instantly replicate the services for other customers
– Need to increase the efficiency of the MSP’s technical resources
– Overall, more agility with lower costs
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8
July 16, 2015
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
4 Key Paths to the Cloud
4 Key Paths to the Cloud
• CA Automation Suite • IBM Cloudburst
• BMC BladeLogic
• Infrastructure
HP OpsWare
• VMware
Service
solutions
Director
• VCE – Virtual Computing
Environment (Cisco,
Hardware
VMware, EMC and
solutions
vBlocks)
• Very expensive
Comprehensive with extra
integrated hardware and
benefits, but long time to
software platforms that
value
lock customers
public cloud
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• Amazon Web
Services
• Rackspace
IaaS / SaaS
• GoGrid
cloud
• public
Offsite, public
cloud
solutions with limited
SLAs, control and
flexibility
• CA AppLogic
• Elastra Elastic
Software
Compute
Cloud
• Eucalyptus
(platform)
• Fastest path to
solutions
cloud, but new
technology and
primarily x86
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Introducing
CA AppLogic
The Epiphany
play epiphany video
The Demo
play demo video
CA AppLogic
What is it?
CA AppLogic
is an application centric cloud
solution that helps enable
customers to more
rapidly achieve
greater agility and help
with cost efficiency
in application operations!
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Abstraction: The IT Game Changer
CA AppLogic Differentiators
CA AppLogic
1.
Virtualize the entire application
AND its infrastructure
2. Creates, deploys and manages it
all as a “single unit” we call a
“Virtual Business Service”
3. Quickly scales or migrates, or
replicates the entire application
& infrastructure
• Instantly configure &
provision new instances of an
application!
• Get business services running
faster while lowering costs!
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
More Software, Less Hardware
Many complex aspects of IT moved to the “software layer”
Software
Hardware
Router
16
Gateway
SAN
Web Server
Layer 7 Code
Database Server
Operating System
Operating System
Operating System
Servers
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
CA AppLogic
Walk Through
The Difference
CA AppLogic
Traditional service deployment
code + database + content
Same service on CA AppLogic
same code + database + content
firewalls, switches, VPNs, servers,
load balancers, SAN, OS, Apache, JBoss,
MySQL, monitoring, security, backup…
the same infrastructure in a virtual
“business service”, created on demand,
then discarded after use
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In the Virtual Data Center…
Catalog of virtual
Appliances
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Create networking, configure components...
Components are
networked together
By drawing lines
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to their respective companies. No unauthorized use, copying or distribution permitted.
Provide Resources to Components...
Assign memory, CPU ,
bandwidth & other
resources
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to their respective companies. No unauthorized use, copying or distribution permitted.
Create a Volume…
Create a “volume” and
assign that to a web
server
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to their respective companies. No unauthorized use, copying or distribution permitted.
A Virtual Business Service is Created!
Once the application – or
“Virtualized business
service” –is started - we
can open it up and log into
one of the components
where we are able to set
up alarm monitoring
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to their respective companies. No unauthorized use, copying or distribution permitted.
Benefits of a Virtual Business Service
• Time to market helps to rapidly
provision complete application
infrastructure
• Agility and control helps to retain
greater control while meeting
agility requirements of the business
• Portability allows easier movement of
complex applications among data
centers
• Business continuity helps to reduces
CAPEX for disaster recovery sites
• Cost efficiency achieved via virtualized
platforms using commodity hardware
to help avoids vendor lock-in
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Virtual Business Service
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
CA AppLogic
Features of version 3.0
Build Margin, Increase Agility
CA 3Tera AppLogic v3.0
Multiple Hypervisor Types in Same Grid
• Supports VMware ESX & Xen hypervisors in the same grid
• MSPs can charge a premium for ESX based services: Build Margin!
• ENTERPRISE users can leverage their VMware investment: Increase Agility!
• OVF feature enables users to import workloads from VMware or Xen
with a standards-based interchange format.
• Backbone Fabric Controller adds automatic detection & inventory.
Other v3.0 Features
•
•
•
•
VLAN Tagging Support
Bandwidth Metering
Localizable User Interface
Role Based User Access Controls
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to their respective companies. No unauthorized use, copying or distribution permitted.
Multiple Hypervisor Types in Same Grid
Expand Service Offerings
VMware ESX & Xen Hypervisors
• Appliances can run on VMware or
Xen on a single boot volume
• Grids can have a mix of VMware and
XEN servers to best leverage your
hardware
• Easy VMware creation & Licensing
with Backbone Fabric Controller
Build Margin
• MSPs can charge a premium for ESX
based services
Increase Agility
• ENTERPRISE users can leverage their
VMware investment
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to their respective companies. No unauthorized use, copying or distribution permitted.
Open Virtualization Format (OVF)
Simplify Operations & Cuts Costs
OVF Import Feature
 Supports OVF standard for importing & packaging virtual appliances
 Migrate existing workloads from other platforms to AppLogic.
 Turnkey installation and single point of management
Simplified Operations & Lower Costs
 Easy management of multiple hypervisors
 Dashboard displays VMware specific health graphs
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to their respective companies. No unauthorized use, copying or distribution permitted.
Backbone Fabric Controller
Reduces Manual Operations
Single Pain of Glass
• Automates manual tasks so that a single user can easily manage a large
backbone of hardware through a single web UI.
• Automated hardware discovery, inventory, power control & management
• User management
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to their respective companies. No unauthorized use, copying or distribution permitted.
Role Based Access Control
Increase Security & Streamline Operations
Role Based Access Control
object
• Grant control over an app template,
app instance, catalog or grid
• Pre-defined roles
o Observer: Read-only access
o Operator: Start/Stop applications
o Sys Admin: Configure, Provision,
Import, Export, Migrate and more
o Owner: Full access and Control
• Ability to create additional roles
Catalog
permission
owner
sysadmin
operator
access
X
X
X
use classes
X
X
X
destroy
rename
X
X
X
X
create class
X
rename class
X
destroy class
X
branch class
X
X
X
X
export
catalog/class
lock/unlock
class
X
get desc
X
put desc
X
migrate
catalog/class
X
X
X
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to their respective companies. No unauthorized use, copying or distribution permitted.
X
V-LAN Tagging
Increase efficiency & Security
Service More Customers with Less Grids
• Ability to tag packets with a VLAN ID
• Allows traffic to be segregated into separate VLAN on the same grid,
• VLAN Tags can be configured for
o An entire Grid
o An individual application
o An individual appliance
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to their respective companies. No unauthorized use, copying or distribution permitted.
Bandwidth Metering
Increase Control & Efficiency
Bandwidth metering collects and records network usage data
— Statistics for each appliance running on a grid:
− Metered packets received and transmitted
− Metered bytes received and transmitted
— All metered statistics gathered for each appliance are transmitted to the
metering server in the daily metering report.
— Visuals of bandwidth metering is text based data from ‘reports’ run form
the metering server
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Internationalization Support
Expand Usage Globally
Internationalization and localization
— Localized UI, CLI and documentation in several languages: Simplified
Chinese, Japanese, French, German, Spanish and Italian in CY2011
— Language is user selectable on the login screen
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© Copyright CA 2011. All rights reserved. All trademarks, trade names, service marks and logos referenced
herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Role Based Access Control
Increase Security & Streamline Operations
Role based access control
— Grant control over an
app template, app instance,
catalog or grid
— Pre-defined roles
Observer: Read-only access
Operator: Start/Stop applications
Sys Admin: Configure,
provision, import, export,
migrate and more
Owner: Full access and control
— Integration with LDAP and
Active Directory is available
— Ability to create additional roles
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
How CA AppLogic Works
Bare Metal to Cloud
CA AppLogic
Enables a more quick
transition to cloud
•
Commodity servers
with disks + gigabit
Ethernet
•
Each server
provides computing,
networking
and storage
•
Undifferentiated
resource pool
serves all applications
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Creating a Virtual Business Service
Applications in CA AppLogic are a collection of virtual machines, data
volumes and boundary properties combined to form a Virtual
Business Service
Simple N-Tier application design
Virtual machines (catalog objects)
•
Purpose built highly optimized virtual
machines performing roles within the
application stack
Inputs, outputs (green lines)
•
Allows data to communicate throughout the
application tiers
Content (data volumes)
•
Use common shared, placeholder, or
instantiated data volumes to allow for simple
sharing of data.
Annotations (virtual runbook )
•
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Embed details about the application design,
contact details, infrastructure details into the
drawing for a complete visual representation
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How to Build a Ready Rack
CA AppLogic
What you DO NOT
need for an
AppLogic cloud:
•
No SAN required
or expensive fiber
based network
•
No physical network
devices required
(VPN, load balancer,
firewall et..)
•
No high end
switching required
(Cisco Nexus, Cisco
6500 VSS Suite)
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Appliances vs. Virtual Machines
Definable object
Properties (boundary)
— Hide/expose values for
a 3rd party (billing tags,
configuration settings)
Inputs, outputs (terminals)
— Control how appliances
communicate (pointto-point, filtered)
Content (data volumes )
— Customize the files
that control functionality
of an appliance
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Working with Legacy Systems
Load Balancer #1
SAN / NAS
Load Balancer #2
SQL Server
VPN Device
CA AppLogic virtual environment
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Simplified Cloud Operations
Scalable : Multiple turnkey solutions served, from one platform cloud
based servers, storage, stacks, applications, private cloud and VPDC
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CA AppLogic
High Availability
CA AppLogic
High Availability
Self-healing grid OS helps improve availability of application and services
• Automated recovery from application, grid, and network failures. Unlike in traditional
systems, no manual user intervention is required
• Detection of potential problems in order to prevent subsequent application/grid failures
Recovery from server failure
• CA AppLogic mirrors all volumes across the servers to sustain operation through
a server failure
Recovery from appliance failure
• CA AppLogic automatically restarts appliances that have crashed or shutdown unexpectedly
Recovery from network failure
• A network cable to one of the NICs is unplugged, damaged, cut, etc.
• A port on one of the switches fails
• One of the switches itself entirely fails (malfunctions, loses power, etc.)
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
CA AppLogic
Networking
Physical Networking
Public
Two physical connected networks
– Private network for communications
between grid member servers
– Isolated & secured from outside
world
– Facilitates
 Communications between appliances
 Virtual SAN communications
– Public network for communications
to application users
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Private
Recovery from networking failure
When running in a high availability
configuration
– CA AppLogic grid member
servers are connected to
backup network switches
– Connectivity is
automatically restored
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Logical Networking
Logical connections between appliances within an application
– Configured and managed automatically by the Logical Connection Manager
– Appliances communicate to each other as they are connected logically
 MySQL server will only accept inbound communication from the web server
– Communications between appliances
 In memory when both are running on the same physical server
 Across the private network when running on different physical servers
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
CA AppLogic
security
CA AppLogic
Security
Field
Terminal srv.db
Terminal dbase.in
Virtual switch
port
vnic12.1
vnic18.3
MAC address
f2:00:00:e3:23:45
f2:00:00:e3:23:4a
IP address
10.0.1.14
10.0.1.25
Protocol
TCP
TCP
Port
(any)
1443
Direction
Originator (SYN)
Responder (ACK)
Applications running on CA AppLogic are inherently secure
– CA AppLogic controls the infrastructure; which true security requires
– Built on a zero-trust network architecture
 Secure every endpoint, inspect every packet, allow only designed-for traffic, reject all others
– All traffic flows are filtered by source, destination and protocol
 If packets match the criteria they are allowed; if packets do NOT match they are discarded
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
CA AppLogic
Virtual SAN
CA AppLogic
Virtual SAN
Virtual SAN
Scalable storage / distributed volume
•
•
Max size of a storage volume is the sum
of all disks inside 1 server
•
A volume can span multiple drives inside
a server - NOT across servers
CA AppLogic uses the hard disks of the
servers in the grid to create a shared,
mirrored storage pool also called an
integrated IP SAN
Mirroring
•
Using the IP SAN, CA AppLogic replicates
your data volumes across the network to a
second node on your backbone, and then
creates a RAID-1 mirror
File systems
•
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• To scale across servers, you can attach
multiple volumes to a single appliance then
span the volumes from inside the appliance
• A built in scalable NAS appliance can take
up to 8 volumes
Each application has its own private
storage volumes and lets you set up any
file system for those volumes – ext2, ext3,
reiserfs, zfs, ntfs, fat16, fat32, Solaris, etc.
•
With IP SAN you can modify the
replication levels just like on a large SAN
•
CA AppLogic Volume Browser allows you
to manipulate volumes via drag-and-drop
•
Need more storage? Just add more
grid nodes
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
CA AppLogic
Metering & Billing
Utility Metering & Billing Support
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Benefits for MSPs
Designed for MSPs
CA AppLogic was designed to help enable
MSPs to more quickly provide and replicate new revenue
driving services to their customers!
IaaS
54
SaaS
PaaS
VPDC
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
6 Key Benefits for MSPs
1. Offers a unique and differentiated approach to model, assemble
and deploy applications in the cloud
2. Provides ability to more quickly offer new business services:
SaaS, PaaS, IaaS, VPDC
3. Helps enable more quick replication of a business service for
other customers
4. Provides methods to migrate applications without rewriting the
code of the application between clouds
5. Helps to reduces costs, improves efficiency and service quality
6. Creates virtual infrastructure, so when hardware failures occur
recovery is automatic
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What does this mean for MSP customers?
• Self service–On demand provisioning
• Customer service–Helps to reduce
operational issues to increase
responsive delivery
• Market response–Helps to speed
up deployment of new offerings
• Pay as you go–Metering facilities
for billing systems and charge-back
• Fault tolerant–Helps to isolate and
restore for network more easily,
storage and server faults
• More secure delivery–Zero trust
security helps to deliver more secure
virtual implementations
56
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Benefits of a Virtual Business Service
Benefits of a Virtual Business Service
Ability to Deploy Apps & Services in Minutes
Helps improve agility for enterprises
Ability to build services for MSPs
• Build and deploy some applications in
• Build new services that drive revenue in a
commodity market.
• Helps to replicate custom services for
other customers
• Migrate entire apps more quickly
minutes!
• On-demand elasticity and flexibility
- Migrate entire apps more quickly
- Replicate apps more quickly
• Work w/ GUI, Not w/ hardware
Who: App. Ops. Manager, Services Director
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Who: App. Ops. Manger, CTO, Owner
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Benefits for Enterprises
three distinct IT functions for internal service suppliers
Assemble
service
Assure service
delivery
– Work with LOB executives
to understand market need
– Define and create innovative
services, develop applications
60
– Optimize runtime
– Assure compliance
and security
– Assure high availability
Source and operate
resource pools
– Maintain efficient data
center resources
– Manage automation
and hypervisors
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
CA AppLogic
Key Benefits for Enterprises
• Helps provision complex infrastructure for application development projects
and production environments more quickly. Helps to reduce IT headaches.
• Allows you to manage applications not servers. Separating applications from
physical servers enables CA AppLogic to add or remove resources as desired to
meet changing demands.
• Built in metering functionality that can be integrated to billing systems.
• Provides universal high availability by creating virtual infrastructure, so when
hardware failures occur it helps to automatically recovers.
• Helps to provide easy upgrades through methods that allow enterprises to run
infrastructure in parallel allowing for near 100% uptime during upgrades.
• Helps to provides a secure environment as all interaction between users and
the grid require secure connections.
• Appliances within a grid use a ‘trust no one’ approach, via connections that are
point-to-point tunneled (protocol and port filterable) to help increase efficiency.
61
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Use Cases and Success Stories
PGi
Success Story
PGi is a leading provider of advanced
meeting, conferencing and collaboration
services operating in 24 countries
and serving 90% of the Fortune 500
Challenge
Solution
Results
 Quickly secure scalable data
center resources near the
new markets it will serve
 Leverage CA AppLogic
to virtualize the application
and its supporting
infrastructure
 Able to spin up
5 new virtual data
centers for the cost of
1 physical data center
 Would take six months to
purchase new hardware
and 4-6 weeks to deploy
software
63
 PGi can choose the provider
with the right price points
and coverage for each new
market it enters
 Provisioning new
resources now takes
2-5 days, start to finish
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
ScaleMatrix
Success Story
Scale Matrix architects, deploys, and
manages the entire solution in 1 of 12
data center in the U.S. or in a customers
private data center
Challenge
Solution
Results
THEY NEEDED:
CA AppLogic
 ScaleMatrix satisfies a
broad market-base
 One platform to provide
multiple cloud offerings
 Built in scalability and high
availability
 Business services up
within a few weeks
 Instant replication of
business services
 A flexible, platform that
would last years
64
 Many cloud offerings with
one solution: Application
hosting, IaaS, PaaS, VPDCs
 ScaleMatrix is a 100%
CA AppLogic-based shop
– SMB to Fortune 500
– Customers experiencing
– Built-in scalability
– High availability
– Disaster recovery
 CA AppLogic will make it
easier to operate and
manage services among
several global data centers.
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Hosted IaaS/PaaS
Layered Tech Virtual PDC
Global provider of
managed hosting
services data centers in
U.S., Europe and Asia
Challenge
Solution
As customers required more
complex services, the cost of
servicing them increased
 CA AppLogic provided the
ability to assemble and
configure IT deploy and
manage new business
services while reducing
labor and hardware costs
THEY NEEDED:
1. A solution that enabled
instant reaction to unique
hosting demands
2. A cost efficient, enterprise
grade integrated platform
provisioned on demand
65
July 16, 2015
Results
1. Improved time to revenue
• Immediate expansion
of offerings
• Expand infrastructure
in hours
2. Reduced support costs
• Major reduction in
trouble tickets
• Eliminated over
$350k in labor costs
3. Extended asset life
• Life of hardware extended
by 20%
• No managing servers directly
4. Greater efficiency
• Rapid provisioning of
services
• New grids provisioned in
45 min. allowing quick
deployment of utility based
services and platforms
with scalable CPU, memory
and storage
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Customer Testimonials
“AppLogic has allowed us to deliver new on-demand services
and attract a new type of customer while decreasing the
operational costs and complexity of our operations and support,"
—Jack Finlayson, CEO, Layered Technologies 03/10
“After running AppLogic we're impressed with the simplicity to
operate, the advanced features and maturity of application
management. Going forward with our cloud service offerings we
feel confident to grow our business with such a robust and potent platform."
— Stephen Hurford, Communications Director, DNS Europe 10/09
Everything needed to create and deploy Web-scale infrastructure, including
gateways, load balancers, Web servers, clustered storage and databases,
is available within a mouse click. Now, if I want, I can even manage our datacenter,
deploy new applications while sitting at the corner coffee shop."
— Gabriel Kent, CTO, International News Media 04/07
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
CA AppLogic
Cloud Business Delivery Package
Powered by CA Process Automation
CA AppLogic
Cloud Business Delivery Package
From Turnkey Cloud Computing to A Turnkey ‘Cloud Business’
The Cloud Business Delivery package combines CA AppLogic with CA Process
Automation to enable MSPs to quickly create, offer and manage new business services.
•
•
•
•
•
Quickly create, deploy and offer new business services through the cloud
Build a front-end for self-service purchase & delivery of VPDC, SaaS, IaaS, & PaaS
Automate “Pay-as-you-go” billing, cost allocations & chargebacks
Onboard Customers Faster & Easier
Drive Revenue More quickly!
Agenda
•
•
•
•
•
•
What is Process Automation?
Why chose CA Process Automation?
Common Use Cases
The ViaWest Win
Follow Up & Sales Tools
Spiff & Closing Statements
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to their respective companies. No unauthorized use, copying or distribution permitted.
What is Process Automation?
Integrating:
• People
• Process
• Technology
To drive…
• Streamlined,
repeatable and
automated
actions across the
organization
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to their respective companies. No unauthorized use, copying or distribution permitted.
Process Automation
Challenges for Customers
“Through 2015, 80% of mission-critical outages will be caused by
people and process issues
And more than 50% of those outages will be caused by
change/configuration/release integration and hand-off issues.”
– Source: Gartner, Best Practice Executing Release Management with Change and
Configuration Management, 10 May 2010
“Automation has the best opportunity to simultaneously lower
costs and improve service levels”
– Source: Gartner, IT Operations: Process Automation – Changing the Way IT is
Managed, Gartner Data Center Conference 2010
© Copyright CA 2011. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong
to their respective companies. No unauthorized use, copying or distribution permitted.
Process Automation Content
Solutions
• Solutions are content for Process Automation that are used to
integrate and orchestrate products for a target market need
• Automation Suite for Cloud
Power
Packs
Quick
Starts
• Power Packs are used to integrate and orchestrate products
to solve common use cases
• Power Packs for Workload Automation AE
• Power Pack for VMware View VDI
• Power Pack for Event – Incident
• Combination of processes and connectors
• Function as tutorials and building blocks for larger content types
• Collection of Operators
Connectors • Integrations to key IT and business applications
Operators
• Operators are functions that fulfill a step in a process
• Custom Operators are base operators that are wrapped and
provided with unique input fields for easier
© Copyright CA 2011. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong
to their respective companies. No unauthorized use, copying or distribution permitted.
Why CA Process Automation
Get to Production Faster!
In-flight Process Correction
• Fix a process while it is running
• Fix unexpected errors in the design of the process
One-Click Transportable Processes
• Cross data centers, people, customers & systems
• Reuse processes anywhere with a single click
Industrial Strength
• Deploy process automation in the widest array of
data center configurations
o horizontal and vertical scaling,
o network design flexibility,
o process security,
• Deploy process automation allows you to while
adhering to the strictest governance and
compliance specifications.
© Copyright CA 2011. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong
to their respective companies. No unauthorized use, copying or distribution permitted.
CA Process Automation
Product Features
Visual Designer speeds development
•
•
Use a point-and-click interface to develop new processes.
Organize processes into smaller subcomponents known as “swim lanes.”
Connectors provide rapid integration
• Over 50 standard connectors provide rapid integration with y common IT systems
o OS
o Service Desks
o Business Apps
• Ability to develop custom connectors.
Role-based Access Control manages security
• Control “access” to create and manage processes
• Only approved users may add or modify process workflows
Scalability Enables Growth
• A highly scalable architecture provides the ability to execute hundreds of processes
simultaneously.
• High availability configurations provide fail-over in the event of an infrastructure outage.
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to their respective companies. No unauthorized use, copying or distribution permitted.
Reasons for Adoption
Reduce Human Intervention
• Eliminate repetitive small processes
• Eliminate management silos
Reduce Complexity
• Automating tasks requiring many products
• Automating tasks that are complex
• Integrating a number of tools
Risk Mitigation
• End-to-end reporting/auditing
• Delivering role-based access
Support Key IT initiatives (Virtualization, Cloud, Datacenter Consolidation)
• Orchestrating the adding and removing of capacity
• Integrating products in support of migration process
Cost reduction
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to their respective companies. No unauthorized use, copying or distribution permitted.
CA Process Automation
Common Orchestration Use Cases
Full stack provisioning
• Coordinates all aspects of a “system” into a physical, virtual, or cloud environment.
• Leverages other systems to do things from bare metal server deployment to
configuring tangential storage, network infrastructure dependencies.
Problem Remediation
• Associates known root causes or issues from monitoring solutions with the specific
steps that should be followed to with little to no user intervention
Incident Enrichment
• Automates the addition of diagnostics to each event.
Event Validation
• Automates troubleshooting steps prior to actually escalating to a ticketing system
Self-Service IT
• When paired with CA Catalog or a 3rd party service, it provides automated services to
streamline the procurement and fulfillment process.
Disaster Recovery
• Multiple solutions that need to work together or custom solutions that require manual
intervention or scripting are held together.
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to their respective companies. No unauthorized use, copying or distribution permitted.
CA Process Automation
Common Integration Use Cases
Auto-Ticketing
• Automate the creation of incidents based on alerts coming from a monitoring system
using customer defined rules and filters.
Ticket Synchronization
• Create and update tickets across multiple service desk apps for migration or
consolidation
Infrastructure Onboarding and Off boarding
• Ensures systems stay synchronized as infrastructure is added or removed from the
environment
Asset Management / CMDB Updating
• Ensures that asset management systems and CMDB stay up to date by tight
integration with existing IT Service processes
• When a new service is rolled out all associated configuration items are automatically
updated into the CMDB
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to their respective companies. No unauthorized use, copying or distribution permitted.
Why CA Process Automation?
Fundamental Characteristics
− Focused on the delivery of IT services and
maximizing IT operational efficiencies across
IT departments and IT tool sets throughout
the enterprise.
− Coordinating the cross-domain “heavy
lifting” of your IT management applications,
enabling not only process automation but
also process audit trails for review /
continuous improvement
— Resulting benefits
− Reduced operational expenses
− Increased staff productivity
− More consistent, error-free and auditable
operations
− Auditable alignment with compliance
requirements
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to their respective companies. No unauthorized use, copying or distribution permitted.
CA AppLogic
Cloud Business Delivery Package
Perfect compliment to AppLogic
• Helps deliver a simplified Cloud Delivery platform
• Automated integration with other customer systems
Integration to back office systems
•
•
•
•
•
Automated “Pay-as-you-go” billing,
Cost allocations & chargebacks
Customer Self Service
Configuration and Capacity Changes
Others…
Add web based front end and you get…
• Turn-key customer self service
• A revenue generating solution that’s
“out of the box!”
© Copyright CA 2011. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong
to their respective companies. No unauthorized use, copying or distribution permitted.
CA AppLogic, Cloud Business Delivery
Success Story
• Offers collocation, managed services, & data
center space to businesses
• Maintains 21 enterprise-class data centers
Challenge
Solution
ViaWest needed to get an
innovative cloud solution to
market quickly (within 60 days as
a pilot with live customers).
Their cloud solution required a
flashy, easy to use Customer
interface, a reasonable price
point to drive higher MSP
margins, and a process
integration platform for 3rd party
integrations and workflow.
•
A public cloud offering using CA
AppLogic, Scale Up Portal
(partner) and DCA Suite.
•
CA Process Automation enables
integration to their billing, CRM,
and other solutions.
•
DCA will ultimately be rolled out
to the rest of the data centers,
and its capabilities for server
provisioning and configuration
will be utilized.
Benefits
•
New strategic Cloud
offering
•
< 60 Day Implementation
•
Automated customer self
service
•
Automated integration
with back office systems
for billing, CRM, and
reporting.
© Copyright CA 2011. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong
to their respective companies. No unauthorized use, copying or distribution permitted.
CA AppLogic
& CA Automation Suite
Solutions for Different Needs & Environments
Needs & Environment
Determine your path(s) to the Cloud
Platform
– Need to deploy
cloud now!
– Only need to support
a single hardware
platform (x86)
– Want integrated
platform that treats
applications and
infrastructure as one
object
– Willing to embrace a
new application
development model
Does your
customer
need both?
Infrastructure
– Need to migrate
existing applications and
data center to cloud
– Need to support
multiple platforms x86,
mainframe, etc
– Must support current
applications
– Heterogeneous data
center to support
wide variety of apps
Applications
on Demand
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Comparisons of IT Needs
Platform
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Infrastructure
IT environment
IT environment
– Applications bonded
to infrastructure
– Cloud now
– x86 support
– All virtual
– Applications determine
infrastructure
– Evolving to cloud
– Mainframe, UNIX, x86…
– VMware, HyperV, Xen
Public
Cloud
Key features
Key features
– Instant application
portability, mobility,
replication
– Business service creation
– Process automation
– Server provisioning
– Data Center
standardization
© Copyright CA 2011. All rights reserved. All trademarks, trade names, service marks and logos referenced
herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Deploy Cloud Now
While migrating existing environments
• Deploy a cloud now
• Support a single hardware
platform (x86)
• Integrated platform, treats
apps and infrastructure
as a single object
• New application
development model
Private
cloud
• Migrate existing apps and data center
to cloud
• Support a variety of hardware platforms
• Support current applications
• Support a heterogeneous data center
scale-out
enable self-service
firewall
load balancer
web services
app servers
deploy turn-key
automate processes
automate infrastructure
management
standardize
applications
storage
operating systems
virtual appliance
hypervisors
x86 servers
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mainframe
distributed
virtual
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herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
Thank You!