Transcript Introduction to the New SSA OnePoint Online Website

Introduction to the New SSA OnePoint
Online Website
www.onepoint.ssaglobal.com
www.onepoint.ssaglobal.com
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Log On Page – www.onepoint.ssaglobal.com
First step: Enter in your
email address and click on
Verify My Account Information
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Logging in as a New User
If we do not have an account
set up for you already, you will be asked
to fill out an Account Request
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Account Request
Simply provide the
required information and click Submit.
We will verify your data and
send your information.
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Log On Page - www.onepoint.ssaglobal.com
If you have an account
already, just click to have your
password Emailed to you.
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Log On Page - www.onepoint.ssaglobal.com
Once you have an account
established, enter in your email
address and password
to log on
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You will be presented with the new website
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Let us explore how the web site evolves
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We will review the four sections on the home page first
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3
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Section 1 - Banner
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evolves into
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Section 2 - Left hand navigation
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Evolves into right hand navigation
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Your Profile = Update Profile section
Updates to your OnePoint
user profile may be made here
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Knowledge Base = FAQ/Solutions
Search the Knowledge Base
by accessing our
FAQ/Solution section
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Software Updates = FAQ/Solutions
Software Updates may also
be found under the
FAQ/Solutions section
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Cases = Inquiries
The SSA standard terminology for
a case is inquiry. You may
work with your inquiries here.
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Other links
We will show you how to access
this information a bit later
in the presentation
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Section 3 - News and Information
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Section 3 - News and Information
Look here for the latest
news and information
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Section 4 – Express Box
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Section 4 – Express Box
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Section 4 – Express Box
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Section 4 – Express Box
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Section 4 – Express Box
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Section 4 – Express Box
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Section 4 – Express Box
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Now, we will work with the new website
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There are four additional tabs available to help you navigate
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Let us look at the FAQ & Solutions page first
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FAQ & Solutions
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FAQ & Solutions
Enter in a description of
your problem here.
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New features in the knowledge base
We will use ‘Cannot
determine cost of goods sold’
as an example
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New features in the knowledge base
First,
Let’s take a look at what is
available under ‘Preferences’
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Preferences
This section contains the same
options for returned results
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Preferences
Additional options for reviewing
results are now available
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View options
View summary?
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View summary?
By selecting ‘Yes’ on the summary question,
you will see more details
in the returned results
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View summary?
By selecting ‘No’ on the summary question,
you will see only the solution title
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Sort options
Sort by date or score?
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Sort results by date or score?
By selecting ‘By Modification Date’
you will see the newest solutions first
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Sort results by date or score?
By selecting ‘By Score’ you will see solutions
that most closely match the problem
description that was entered
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Search options
Natural Language or Keyword search?
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Natural Language or Keyword search?
‘Natural Language Search’ is an ‘and/or’ search.
It searches the first seven words excluding stop words.
It uses synonyms and stemming.
Wildcards and/or dashes should not be used.
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Natural Language or Keyword search?
‘Keyword Search’ is an exact match search.
No quotes are required. A wildcard, the asterisk (*),
may be used.
It is best used for SSA Baan error messages.
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Natural Language Search
In this next example,
I am having a problem:
‘Incorrect project
commitments’
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FAQ & Solutions
Clarifying Questions:
Select the type of solution –
Knowledge (FAQ) or Quality
Related
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Natural Language Search
I don’t believe it is a
program error so I will check
‘Knowledge Related’
solutions
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Returned Results
32 Solutions were returned
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Returned Results
These solutions were returned with a score
greater than 80 based on the search
criteria so they are highlighted
with a green dot.
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Returned Results
These solutions were returned with a score
less than 80 based on the search criteria
and are highlighted with a yellow dot.
They do not match the problem closely
and may not be a solution to the problem.
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Returned Results
These solutions contain
words that are an exact
match; words are
highlighted in yellow.
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Returned Results
These solutions contain words that are
similar and are highlighted in goldenrod.
They are synonyms and stemmed words to
the problem description search words.
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Solution Details
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Next, a look at the Product Inquiries page
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Product Inquiries
The SSA standard terminology for
a case is inquiry. You may
work with your inquiries here.
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Product Inquiries
Quick Inquiry Manager allows
you to create, search and view
product inquiries
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Add Product Inquiry
To create
a new inquiry,
just click here
User
User
User
User
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User
Add New Inquiry Page
There are 4 sections
of information available
when submitting an
inquiry
John User
[email protected]
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‘Add New Inquiry’
Enter your product
information here:
Product Family = Product
Product Field = Module
Session = Program
John User
[email protected]
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‘Add New Inquiry’
The inquiry priority is selected
here; click the link for
complete definitions
John User
[email protected]
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Add New Inquiry
Additional information may
be added in this section:
Sub Product = Version and Release
Mode = Porting set versions
John User
[email protected]
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Add New Inquiry
Enter your details here:
Summary and Case
Description = Inquiry
Details
John User
[email protected]
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Add New Inquiry
Files may be attached to the
inquiry by clicking here
John User
[email protected]
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Attach Files
John User
[email protected]
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Add New Inquiry
This field is the equivalent
to ‘Customer Case #’
John User
[email protected]
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Click on ‘Save’ to submit Inquiry
Your contact information
is contained in this
section
John User
[email protected]
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Click on ‘Save’ to submit inquiry
John User
[email protected]
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Inquiry Management
User
User
The inquiry that was
User
just added is shown
above
User
User
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User
Inquiry Management
User
User
To see the details of the
inquiry, click here
User
User
User
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User
Inquiry Details
To update an existing inquiry,
click on the link below
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Add New Activity
Add your update then
click on ‘save’.
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Add New Activity
Your update has been added,
this is also where you will
find updates from SSA
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Inquiry Management
To see the inquiries in a
different order, just
click on the headings
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A closer look at the Documentation page
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Documentation
The instructions below
provide examples of how
to use this search tool
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The Tools page
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Tools
The remote
desktop sharing tool,
GoToAssist, may be
accessed here
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Additional useful information
may be found here
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Regional Customer Service Centers information
Click here for our
contact information
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Regional Customer Service Centers information
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Log Off
Click here
to log off the site
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The new OnePoint Online
 Evolving:
 December 5 for customers currently using the support.baan.com site
www.onepoint.ssaglobal.com
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