Transcript Achieving Situation Awareness

Dear User,
This presentation has been designed for you by the Hearts and Minds
Support Team
It provides a guideline for conducting a Understanding Your Culture
workshop
Please note that all the examples have been chosen to support people
from all industries
Please, feel free to replace them with your own examples and/or add any
slides and exercises you find useful
We hope you will find it useful
Best regards,
The Hearts and Minds Support Team
Copyright SIEP B.V.
Copyright SIEP B.V.
Understanding Your HSE Culture
Understanding Your Culture
What
A tool that helps to identify gaps in local HSSE culture and agree plans to drive
performance improvement
Why
For the welfare of the workers as well as their supervisors we need to achieve
Goal Zero
How
By providing a clear view of both the present and the desired culture, by
identifying behaviours that can help to reduce the gap, and by creating a
personal Action Plan that leads towards improvement
Company Culture
A strong culture is where everyone:
• Value safety
• Expect the unexpected
• Know what to do
• Are open to suggestions
• Want to make a difference
• Believe their behaviour makes a difference for others
And Managers in particular:
• Lead by example
• See the behaviour of others as reflecting their leadership
HSE Performance over time
Technology
and standards
HSE
Incident rate
Management
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•
•
•
Systems
Engineering improvements
Hardware improvements
Safety emphasis
E&H Compliance
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•
•
•
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Integrated HSE-MS
Reporting
Assurance
Competence
Risk Management
Time
•
•
•
•
Behaviour
Visible leadership / personal accountability
Shared purpose & belief
Aligned performance commitment & external
view
• HSE delivers business value
Improved
culture
The Safety Culture Ladder
GENERATIVE
(High Reliability Orgs.)
HSE is how we do business round here
PROACTIVE
Safety leadership and values drive continuous improvement.
Increasingly
informed
CALCULATIVE
we have systems in place to manage all hazards
REACTIVE
Safety is important, we do a lot every time we have an
accident
PATHOLOGICAL
who cares as long as we’re not caught
Increasing Trust/Accountability
Culture Ladder – Short exercise
GENERATIVE
PROACTIVE
CALCULATIVE
REACTIVE
PATHOLOGICAL
Chronic unease – there is always a possibility for an incident
Safety seen as a profit centre
New ideas are welcomed
Resources are available to fix things before an accident
Management is open but still obsessed with statistics
Procedures are “owned” by the workforce
“We cracked it!”
Lots of audits
HSE advisers chasing statistics
“We are serious, but why don’t they do what they’re told?”
Endless discussions to re-classify accidents
“You have to consider the conditions under which we are
working”
“The lawyers/regulator said it was OK”
“Of course we have accidents, it’s a dangerous business”
“Fire the operator who had the accident”
Oganisational Characteristics Exercise
Read from left to right
through the Organisational
Characteristics table
Tick your current level as
you read through the 18
dimensions (more than one
tick is possible)
Not all descriptions are
applicable for all
organisational levels
Scoring
Use the Score Sheet to
calculate the overall score
What are you areas for
improvement?
What level of maturity are
you aiming for?
Compare your scores with
others who were rating the
same part of the organisation
Are the any differences?
Where do they come from?
Averaged Score Per Culture Level
7
SCORE
6
6
5
5
4
3
3
2
2
1
1
0
PATHOLOGICAL
REACTIVE
CALCULATIVE
PROACTIVE
GENERATIVE
Average Score Per Organisational Dimension
PATHOLOGICAL
REACTIVE
CALCULATIVE
PROACTIVE
GENERATIVE
16
14
12
Score
10
8
6
4
2
0
A
B
C
D
E
F
G
H
I
J
K
L
M
Organisational Dimensions
N
O
P
Q
R
How The Culture Feels Personally
•Read from left to right through the Examples Of How The Culture Feels Personally
•What will You do to improve the organisational safety culture?
Your “I …” statements
Are they
As advanced as you want the organisation to be?
Specific – Are you clear what they are going to do?
Visible – Could you film it?
Different – Is it a change from what you normally do?
Realistic – Are you able to do it?
Adequate – Do they match your aspired culture level?
Measurable – Can you tell what difference they will make?
Do you need to rethink your “I...” statements?
Group Work
“I ...” statements
How can I change my behaviour to shift the
culture to the next level upwards?
•
•
•
OPTIONAL
I will do regular walkabouts to catch people working unsafely –
(Reactive)
I will make sure everyone uses the PTW properly and all the right
signatures are in place - (Calculative).
I will make sure everyone at each toolbox talk talks about their risks and
how they will manage them – (Proactive)
SLIDE
Personal Action Plan
How can you improve?
What are you going to do differently?
When are you going to start?
How are you going to do it?
Who will review it?
When will the follow up be?
Is your Action Plan SMART:
Specific?
Measurable?
Achievable?
Realistic?
Time based?
Action Plan
ACTION
What are we
going to do?
Who will do it?
When will it be
done?
Who will review
it?
When will the
review take
place?
Questions
Backup slides