Transcript Emotional Quotient (EQ) Vs. Intelligence Quotient (IQ
Emotional Quotient (EQ) Vs. Intelligence Quotient (IQ): What it Means to You
Designed Exclusively for the CASFAA 2008 Conference December, 2008 Presented by Terry D. Everson Chief Training Officers Everson Consulting
Personal Learning Journal
Initial Learning Objectives
A training program is like a communication situation in one important way: If you are clear about what you want or need, and you are willing to ask for it, you are more likely to get it.
In the space below, write down what you want or need from this training program.
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Ah Ha’s
Agenda
Welcome & Introductions Working Definitions Categories Of EQ Why Worry Impact On Leadership How To Identify In The Selection Process Your Call To Action
My Best Boss
Definitions
Emotional Intelligence – Your ability to use both emotions and cognitive skills in your life.
Susan Dunn OR Emotional Intelligence refers to the capacity for recognizing your own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.
Daniel Goleman Leadership – Taking someone to a place they would not have gone to on their own.
T. Everson Emotional Competence – A learned capability based on emotional intelligence that results in outstanding work performance.
Daniel Goleman
Some More Food For Thought
Emotional Intelligence- determines our potential for learning the practical skills related to self awareness/motivation/self regulation/empathy/adeptness in relationships Emotional Competence- shows how much of that potential we have translated into on the job capabilities
Putting EQ To Practice
SKA Competencies/Traits
A “Servant” Leadership Mentality
Customers Staff Sup’s Middle Directors Deans Ex.
What The Researchers Are Saying
Personal Competencies Social Competencies
Recognition Self-Awareness Emotional Self-Awareness Accurate Self-Assessment Self Confidence Social Awareness Empathy Service Orientation Organizational Awareness Regulation Self-Management Self Control Trustworthiness Conscientiousness Adaptability Achieve Drive Initiative Relationship Management Developing Others Influence Communication Conflict Management Leadership Change Catalyst Building Consensus Teamwork & Collaboration
Components In Action
Self-Awareness – know and understanding what one feels Emotional Self-Management – the ability to regulate distressing affects like anxiety/anger and to inhibit emotional impulses Social Awareness – the ability to read verbal/non-verbal cues for negative emotions, particularly anger & fear, and to judge trustworthiness of others.
Relationship Management – our ability to attune ourselves to or influence the emotions of other people.
Let’s Make A Case
I.Q.
Vs
E.Q.
or Why 0.01% on a grade point is an arbitrary cutoff.
The Higher Up You Go . . .
Individual Contributor Team Lead Supervisor Manager VPs CEOs/Chairs Pareto Was Right
Finding A Balance
D3M
Research, analyze, study, evaluate, then go with your gut.
The BOC Model
Skills/Knowledge/Abilities Competencies A Tiered Model – Senior Executives – Middle Management – Supervisory Personnel – Day To Day Contributors
What It Takes
Senior Management Commitment & Involvement A “Non-Traditional” HR Team A Working Model A Long-Term Vision Effort
Resources
Goleman, D. (1998)
Working With Emotional Intelligence
. New York: Bantam Books Goleman, D. (1998)
What Makes A Leader
Harvard Business Review, November-December Goleman, D. (1998)
Leadership That Gets Results
Harvard Business Review, November December Boyatzis, R. (1982)
The Competent Manager: A Model For Effective Performance
. New York, John Wiley & Sons McClelland, David C. (1998)
Identifying Competencies With Behavior Event Interviews
. Psychological Science 9(5), 331-340.
Goleman, Daniel, Boyatzis, Richard, McKee, Annie (2002),
Primal Leadership: Realizing The Power Of Emotional Intelligence
. Harvard Business Press, Boston.
Call to Action
I will do what? By when?
Action Date Signed___________________ Date______
Contact Information
Terry D. Everson Chief Training Officer and Executive Coach Everson Consulting, LLC 807 Sunrise Bay Waunakee, WI 53597 [email protected]
(c) 608-225-3762 www.Everson-Consulting.com
www.linkedin.com/in/terryeverson