Transcript Quality Indicators for Device Demonstrations

ASSISTIVE TECHNOLOGY
DEVICE DEMONSTRATION
AND DEVICE LOAN
QUALITY INDICATORS
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Lisa Kosh
Diana Carl
April 30, 2010
Quality Indicators
WHAT ARE QUALITY
INDICATORS?
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QUALITY INDICATORS IN
ASSISTIVE TECHNOLOGY
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Initiated in the Fall of 1998
A grass roots effort
Validated by hundreds of
practitioners and consumers
Validated by research in 2004
Facilitated by the QIAT
Leadership Team
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PURPOSE OF QIAT
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Improve quality of services by providing a
systematic way of planning, developing,
and delivering AT devices and services
Increase consistency of services by
providing consistent, clearly understood
descriptions of quality AT services
Support implementation IDEA and other
legal mandates
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BENEFICIARIES OF QIAT
School districts - quality AT services
 Individual service providers - continuous
improvement
 Consumers and families - integrated AT services
 Universities - competent service providers
 Policy-makers - judicious policy
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PRIMARY QIAT TOOLS
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Indicators in 8 areas
Intent statements
Common errors
Innovation configuration matrix (ICM) in each
area
Based on the Program Evaluation Standards by the Joint
Committee on Standards for Educational Evaluation and
Taking Charge of Change by Hord, Rutherford, HulingAustin, and Hall.
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QIAT INDICATOR AREAS
 Consideration
 Assessment
 AT
in the IEP
 Implementation
 Evaluation
of
Effectiveness
 Transition
 Administrative
Support
 Professional
Development
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MATRIX
 Provides
clear, operational terms for
implementing an innovation
 Identifies the components of an
innovation
 Identifies a number of possible
variations that might be observed in
implementation
 Identifies ideal practice and the
variations considered acceptable
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Quality Indicators for
Administrative Support of
Assistive Technology
Quality
Indicator
1. The education
agency has written
procedural
guidelines that
ensure equitable
access to
assistive
technology devices
and services for
students with
disabilities, if
required for a
free and
appropriate public
education (FAPE).
UNACCEPTABLE
1
No written
procedural
guidelines are in
place.
PROMISING
PRACTICES
Variations
2
Written
procedural
guidelines for few
components of AT
service delivery
are in place. (i.e.
assessment or
consideration)
3
Written procedural
guidelines that
address several
components of AT
service delivery
are in
place.
4
Written procedural
guidelines that
address most
components of AT
service delivery
are in
place.
5
Comprehensive
written procedural
guidelines that
address all
components of AT
service delivery
are in place.
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QIAT
 Visit
the QIAT
Web site at
www.qiat.org
 Join the QIAT list
at the Web site
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IQ-AT REUSE
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Indicators of Quality for
AT Reuse
PURPOSE
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The IQ-ATR indicators define promising practices in
ten key categories that contribute to building a
successful, sustainable program.
Online Program Assessment Tool - walks the user
through a straightforward evaluation of the
program’s progress toward implementation of the
promising practices.
If the program does not meet all key indicators in a
category, the results page provides references to
relevant content in the Pass It On Center Knowledge
Base or links to other helpful Internet sites.
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IQ-ATR INDICATOR AREAS
Organizational Structure and Governance
 Sustainability
 Program Operations
 User Services
 Management
 Human Resources
 Marketing
 Accounting
 Supplier and Manufacturing Relationships
 Emergency Preparedness
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IQ-ATR FORMAT
 Quality
Indicators
 Rationale
 Key Factors for Considerations
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IQ-ATR - INDICATOR
3.10 Sanitization of Donated Equipment
The program has written sanitization procedures based on sound
medical or scientific practice and that are consistent with the
manufacturer’s recommendations for the sanitization of
equipment.
Rationale: Sanitization minimizes the risk of infection for workers and
customers.
Key Factors for Consideration:
Donations are sanitized using:
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Device-specific, written procedures
Tools, chemicals and processes that are consistent with the
manufacturer’s instructions
A work area that has adequate plumbing and air handling facilities
Workers who have received training in the use of the tools, supplies and
techniques to sanitize the devices properly
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ASSISTIVE TECHNOLOGY
DEVICE DEMONSTRATION AND
DEVICE LOAN:
QUALITY INDICATORS
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DEFINITIONS
Device Demonstration
Compare the features and benefits of a particular AT
device or category of devices for an individual or small
group of individuals. The purpose of the
demonstration is to enable a consumer to make an
informed choice.
Device Loan
Short term loans in which a consumer can borrow an
AT device for a period of time. The purpose of the loan
may assist a consumer in decision making, to serve as
a loaner while the consumer is waiting for device
repair or funding, to provide an accommodation on a
short term basis, or other purposes.
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PURPOSE
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To be used as a self-assessment tool for programs
to identify specific areas in need of improvement
for program planning.
To increase consistency of services among
Statewide AT Act Programs.
To assist Statewide AT Act Programs with
effective implementation of the AT Act
requirements.
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DEBUNKING THE MYTH
What QIs are NOT
intended to do:
 Will
NOT be used in
monitoring by the
Rehabilitation Services
Administration (RSA)
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DEBUNKING THE MYTH
What QIs CAN do:
Assist with program improvement and planning as QIs
are aligned with legal mandates and RSA monitoring
 Increase consistency of services between and within
state programs
 Increase program ability to be a good fiscal steward
 Increase sharing between programs
 Provide targeted resources to be used for TA
 Increase benefits to consumers

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PROCESS
Development
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Creation and revision of indicators
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Identification of key considerations
Validation
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Wide distribution – input from field
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STATUS
Format modified from the original adapted QIAT
matrices
 New format similar to the IQ-AT Reuse
(Indicators of Quality for AT Reuse)
 Workgroup formed for device loan
 Work proceeded with teleconferences and face-toface meeting in February 2010
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NEXT STEPS
Development
 Complete edits for the Assistive Technology
Device Loan Quality Indicators
 Revisit Device Demonstration Quality Indicators
based on edits to Device Loan Quality Indicators
Validation
 Share draft Indicators with AT Act program
audiences and wider audiences to validate
indicators
 Revise as needed
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DEVICE DEMONSTRATION
AREAS
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Area A – Statewideness and Comprehensiveness
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Area B – Access to Quality Technology
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Area C - Conduct of Effective Demonstrations
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Area D – Appropriate Comprehensive Referrals
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DEVICE LOAN AREAS
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Area A – Statewideness and Comprehensiveness
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Area B – Program Operations
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Area C – Inventory
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Area D – Support for Borrowers
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Area E – Program Evaluation
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SMALL GROUP WORK
 Divide
into groups of 6 people
 Choose a scribe
 Choose a facilitator/timer
 Choose a presenter
 Choose an area in which you would like to
work
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GROUND RULES
 Contribute
actively
 Honor contributions of
others
 Allow everyone to
contribute
 Be a good listener
 Allow for differences
and find common
ground
YOUR TASK
You will have one hour
 Review the indicators, intent statements and key
considerations in your area of choice
 Provide input using a different index card for
each indicator
 Write the area and indicator number at the top of
each card
 Prepare to present input to large group
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LARGE GROUP WORK
 Small
groups report out
 Provide input on index cards
 Use a different index card for each
indicator
 Write name of indicator and number at
the top of the index card