Transcript Collaboration designed to build WFD pipeline for Veterans

2012 Center for Energy Workforce Development Summit
November 14-16, 2012
Crystal Gateway Marriott• Arlington, VA
Collaboration designed to build WFD
pipeline for Veterans
National Meeting; CEWD
Arlington, Virginia
November 16, 2012
Ray Kelly / Rick Legleitner
Points to cover
• Discuss the partnership approach
• Describe the project plan and protocol
• Results to date
Our partnership included members from Industry,
Community Colleges, State Agencies, and Veterans
affiliations
• DTE Energy and Consumers Energy lead the effort
• 2 parallel pipeline efforts were focused through Alpena CC and
Schoolcraft CC
• Workforce Investment Boards from Southeast Michigan and
Northeast Michigan as well as our state Workforce Development
Agency
• National Guard leadership in Michigan and Washington
DTE Energy
Natural Gas Boot Camp Project
Collaboration of:
DTE Energy, Consumers Energy and
Raytheon Professional Services
As of October 8, 2012
Copyright © 2012 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
We managed the work activities using strong project
management communications; a biweekly 30 minute “huddle”
and project schedule reviews.
Natural Gas “Boot Camp”
Meeting Agenda and Action Items
Topic
Speaker
2
minutes
Safety
Meeting Leader
8
minutes
Project Status, Action Items from
previous meeting; countermeasure
activities
Action Item
“owners”
10
minutes
Project Plan & new items for next
week
Milestone issues; Action
float
Project Manager
6
minutes
4
minutes
4 Key PRT Questions
All
• What went right?Finalize Pre-Screen Process
• What went wrong? What
changed?
• What problem or
Identify next critical next steps for
opportunity should we focus
team
on?
• Why focus on thatFinalize
problem
instructor selection for EIF
or opportunity? and Boot Camp
Are we Winning the Game?
Project Manager
Communication Plan- Develop a Sub
Action Item Review
Next Steps ReviewGroup
Next Scheduled Meeting
4 Key PRT Questions
Next Meeting – Conf. Call
1 877 2382905 3110349
7/16/2015
Time
Project Overview – Timeline & Status – 67%; As
of 10/08/12
Who
When
Susan Corey,
Kristie Buehler, and
Laura Budreau
By of 10/08/12
Karen A.
In progress
Amy Jones, Don
MacMasters
Complete
Ray Kelly, Michelle
Forcier
In progress
Weekly
progress
Core Team
10/08 and
10/11, 1pm.
6
We designed this pilot boot camp using the CEWD stackable credential
model. We had experience with another job classification and used this
methodology to bring on new partners.
Pre-Screen
Mi Works!
Vets Admin
Tier 1 - 3
Employability
Skills
Certification
Energy
Industry
Certification
CC partner
CC Partner
Proctored
assessments
built by Skills
USA.
Pre-screen testing
criteria
(NCRC, Work Keys,
Key Train).
Math boot
camp is a 7
day ILT, used
only if NCRC is
not obtainable.
CSEP is a
remediation
tool required
for ESC failure.
Review Veteran’s
database.
Used for ages
16 – 26, low
income adults.
Advertise openings
NCRC
should be
satisfactory
Tier 6 - 7
Hire
Workplace
Learning &
Practice
OQ
Evaluation
CC Partner,
MEA, Utility
Utility
Utility
Utility
4 week WBT and
4 week ILT (130
contact hours)
delivered by a
certified
institution.
Boot camp
complete with
teacher work
plans, practice
labs and
materials.
• Identify what
occurs in this
phase and by
whom
• Identify what
occurs in this
phase and by
whom
• Identify what
occurs in this
phase and by
whom
Lab requirements
and materials
determined by the
instructor(s), ALL
materials (except
lab material)
available from
CEWD.
Class size 25
students max.
• Identify
success
factors and
metrics
• Identify
success
factors and
metrics
• Identify
success
factors and
metrics
Bypass
Define
requirements with
Works and Vets
agencies.
Coordinate prescreen testing,
training with
Tier 1-3 certificate
work.
Tier 4 - 5
7/16/2015
CEWD Model
Level
Gas Boot
Camp
Includes field
practice
Detail found on slide 8
7
Natural Gas “Boot Camp” Task
Summary and Implementation
Requirements Definition;
Scope of Work, Timeline
and Cost (ROM)
Curriculum Analysis and
Supplemental Exercises
(Labs, Practice)
Planning and
Implementation of Pilot
program
• Review background
documentation of
CEWD/Natural Gas
Boot Camp project.
• Determine estimated
timing of supplemental
exercises/labs &
practice with SMEs.
• Create
communications plan.
• Define customer
requirements and
determine resources
and timeline to
execute pilot project.
• Develop Curriculum
Map with updated
durations to reflect
MEA WBT and PEFs
for Boot camp.
• Gain approval to
proceed.
• Communicate updated
curriculum
requirements to
educational and
agency partners.
• Who is preparing work
for the student
candidate pipeline?
• Gate: Project
Milestone: “Analysis
& Design”
• Gate: Project
Milestone: “CEWD
Curriculum
Implementation–Tier 6
-8”
• Gate: Project
Milestone:
“Preparation &
Planning”
• Launch initiative with
educational and
agency partners.
• Begin weekly meeting
cadence and
“readiness” checks with
core team.
Program Evaluation and
Continuous Improvement
• Conduct student
learning evaluation –
Level 1 survey; Level
2 – Course
knowledge
assessments, and
Level 3 - in the field
(post hire).
7/16/2015
We designed a Working Flow for the Curriculum development work. We started with
MEA Natural Gas boot camp materials to build a specific course which we will turn
over to CEWD for industry use.
• Conduct overall
program evaluation
(were goals and
objectives met, was
ROI achieved)
• Report CI findings –
program
improvement.
• Gate: Project
Milestone: “Program
CI and Evaluation”
Target Audience consists of individuals in the State of Michigan; additional individuals from other states.
8
Hire
Utilities use typical
hiring processes
Initiate Training
Normal onboarding
Procedures
OQ covered tasks
DTE Energy, GRMI
DTE Energy, SEMI
CMS Energy
Safety
Practice and
OJT Experience
Reinforce all covered
tasks
Identify delta of covered
task
OQ Evaluation
7/16/2015
To evaluate our pilot success, we developed this working flow to
identify how we would follow this co-hort through the hiring,
onboarding and qualifying process.
Cohort members
complete assessments
per OQ requirements
and guidelines
Schedule cohort
together
Keep cohort together
Metric:
% hired (# hired/#
processes); target
>90%
Metric:
Reduce time to
competency; target ?%
Metric:
Cohort completes
required OJT ahead of
typical cohort (reduced
hours =??/%)
Metric:
% of cohort passing OQ
assessments first time,
ahead of typical time
frame; target >90%
9
DTE /CMS Candidate Process Flow – High Level
Appendix
Copyright © 2011 Raytheon Company. All rights reserved.
Customer Success Is Our Mission is a registered trademark of Raytheon Company.
7/16/2015
1
Project Overview
•
True North:
– Build a successful workforce development pipeline of excellent pre-hire candidates; pre-trained with
specific utility skill requirements, ready for utility employment, with an optimal return on investment
for the consortium partnership.
•
Project Purpose:
– Produce a process framework that can be replicated among utility partnerships across the country
and for multiple utility-based job disciplines.
• Begin by demonstrating the success of the process framework in the state of Michigan.
•
Critical Success Factors:
– Aligned workforce demand data with the partnership to ensure 100% placement of successful
veteran participants.
– Ensuring the partnership maps, evaluates and ensures demand for the success of the “end-to-end
process.”
– Project is tightly framed and documented so it can be used as a communication tool across the
educational partners, utility leadership, and government agencies.
– Clearly defined roles and responsibilities among the partnership groups.
11
Natural Gas Boot Camp Overview
7/16/2015
Boot Camp
•
•
•
CEWD approaches the energy competencies using an 8-tiered approach
DTE Energy & Consumers Energy plan to utilize the Midwest Energy
Association (MEA) web-based and performance-based curriculum to implement
a Natural Gas Boot Camp “boot camp” for prospective employees
Focus of the boot camp is Tiers 6-8 regarding job specific skills including
knowledge, technical and other occupation specific requirements
12
Natural Gas “Boot Camp” Project
Scope and Current State Knowledge
• Produce project plan that outlines scope of effort and resource requirements; with an implementation date no later than
mid-October, 2012.
• Produce a rough order of magnitude (ROM) of cost to produce scope of effort.
• Define requirements and scope of work for curriculum architecture for Natural Gas Boot Camp.
• Define other related requirements for implementation (delivery, development, etc) .
7/16/2015
Working Project Focus: 100 individuals for Michigan; additional for other States.
Current State Knowledge:
• DTE Energy belongs to a consortium with Consumers Energy and Michigan Works! and is leveraging
guidance/tools provided by CEWD. (See slide #5 for background information.)
• This “boot camp” project is a partnership with MEA and the Veterans Administration. Additional partners include
Schoolcraft Community College, Alpena Community College, and WIN. We have an opportunity to also partner
with PG&E (Pacific Gas and Electric utility) who has already partnered with MEA.
• The focus of this “boot camp” is a pre-hire training program that readies workers for utility jobs. IT has not been
fully implemented anywhere.
• DTE desires to access federal grant monies to enhance the existing learning curriculum and produce an analysis as
well as recommendations for hands-on, experiential learning. All final project deliverables will become public
domain and used by consortium partners.
• The gap analysis will determine “boot camp” alignment to specific entry level job classifications (DTE and CMS).
The current “boot camp” curriculum may have more learning objectives than either utility needs, and has limited
hands-on learning or proficiency checks. The curriculum also needs to ensure that learning participants have the
basic safety knowledge to perform safely during education/learning sessions.
13
Natural Gas “Boot Camp” Project Future State Vision
Initial Project focus/scope:
Develop a framework for the implementation of a government agency, utility, and educator partnership
that builds knowledge and skills to support the implementation of the workforce
partnership.
• Define
other related requirements
(delivery, development, etc)
• A project plan that outlines pre-boot camp preparation, curriculum analysis and mapping, process
• Produce rough ROM to execute
implementation, evaluation and delivery requirements.
• Produce
project
plan
for
• An assessment of the Return on Investment (ROI) that is clear and shows advantage
tohigh-level
the Utilities
and
the
implementation
students.
Current State:
Curriculum Analysis
and Development
includes:
••OSHA/MIOSHA
Regulations
are driving
certification requirements for all industrial crane operators.
o Resources
logisticalcrane
requirements
arethrough
identified
• DTE Energy
currentlyand
hasother
no certified
operators
anyand
of documented.
the certifying organizations/bodies.
o accredited
Curriculumcrane
maps,certifying
aligning task
requirements,
learning objectives,
OQ assessment
• RPS is an
entity;
two RPS instructors
carry active
certification credentials from
requirements
and job classifications
is developed.
National Center
for Construction
Education and
Research (NCCER)
o Lab/practice exercises in MEA curricula with instructions, durations and resource requirements
identified.
o WBT/Lab/practice exercises are aligned and documented as teaching plans within the
curriculum.
• Implementation/Delivery includes:
o Recommendations to implement the curriculum and hands-on labs and practice, including
instructor knowledge/skill profile, tools, equipment, and materials.
o Collaboration with the Community College network and Utilities on delivery.
o Recruitment of a diverse student population through partnership with Michigan Works! and
the National Guard Vets Administration; Military veterans will be the major student
population.
7/16/2015
• Define requirements and scope of work for
curriculum architecture for Natural Gas
Boot Camp.
14
Natural Gas “Boot Camp” Program Expectations
– Provide successful students an opportunity to become a new hire candidate
– New Hires will have a quality “exposure” to OQ requirements so they are able to satisfactorily
accomplish work safely as they are guided through the company’s training & progression program.
– Plan and schedule training and OQ evaluation for incoming new hires using a cohort approach to
effectively implement the program and evaluate outcomes.
– Allow DTE and Consumers Energy to make final assessment (12 to 18 months post hire) of the
candidates capabilities, and report their findings to the partnership’s leadership team.
– Provide boot camp students with a transferrable certificate (future design to be CC credits)
– Target the following job classifications using a diverse applicant base:
» DTE Energy Maintenance Fitter Apprentice
» Consumers Energy Gas Utility Workers
7/16/2015
• The program will…
• The program will not…
– Grant operator qualification (OQ certification) to successful students, based DTE Energy or
Consumers regulatory requirements.
– Guarantee employment
– Provide education credits through the community college (at this time)
15
• Incoming Pool, parallel activities, North and South East
Michigan
– Primarily, U.S./Michigan Military Veterans
– SEMCA
– N.E. Michigan Works! Consortia
• Pilot/Implementation Approach
7/16/2015
Natural Gas “Boot Camp” Candidate Output Attributes
– The pilot program student output/new hire class will use a co-hort approach to measure
program effectiveness and build teamwork and camaraderie among program participants.
• Skill Set
– The core knowledge and utility exposure gained during the boot camp will improve efficiencies
in training and on the job progression to make the new hire a contributing employee much
quicker
• Advantages
– Increase speed/level to competency
– Reduce turnover due to boot camp providing a better indicator of job match
– Improve team work capability from this new hire cohort
16
Week 1
Week 2
Week 3
Week 4
Week 5
Week 6
Science & Technology
Locating Gas Structures
Piping
ASME 1291 Locate
Underground Pipelines
ASME 0671 Joining of
Plastic Pipe – Solvent
Cement
Cathodic
Protection/Corrosion
Other MEA Courses
ASME Gas 01 – Hazards
of Natural Gas and
Prevention of Accidental
Ignition
Installation and
Maintenance of Gas Main
and Service Piping
UGE 0101 – Utility Basics
ASME 1301 Install and
Maintain Pipeline Markers
ASME 1341 Provide or
Assure Adequate Pipeline
Support during Excavation
Activities
ASME Abnormal Operating
Conditions (AOC)
Basic Components
Knowledge
ASME 1371 – Operate
Gas Pipeline – System
Control Center Operations
ASME 1381 – Operate
Gas Pipeline – Local
Facility Remote-Control
Operations
ASME 1311 Inspect
Pipeline Surface Conditions
– Patrol Right of Way or
Easement
ASME 0681 Joining of
Plastic Pipe – Stab Fitting
ASME 0711 Joining of
Pipe – Compression
Couplings
ASME 0721 Joining Pipe –
Threaded Joints
ASME 0751 Joining of
Plastic Pipe – Butt-Heat
Fusion: Manual
ASME 0941 Install Tracer
Wire
ASME 0991 Coating
Application and Repair –
Brushed or Rolled
ASME 0011 Conduct
Close Internal Survey
ASME 1051 Fit-up of
Weld Type Repair Sleeve
ASME 0021 Measure Soil
Resistivity
ASME 1081 Tapping A
Pipeline (Tap Diameter 2
Inch or less)
ASME 1141 Squeeze off
Plastic Pipe
ASME 1321 Damage
Prevention During
Excavation Activities By or
On Behalf of the Operator
ASME 0761 Joining of
Plastic Pipe – Butt-Heat
Fusion: Hydraulic Machine
ASME 1331 Damage
Prevention Inspection
During Third Party
Excavation of Encroachment
ASME 0771 Joining of
Plastic Pipe – Sidewall
Heat Fusion
ASME 0301 Manually
Opening and Closing
Valves
Excavation and Backfilling
ASME 0781 Joining of
Plastic Pipe - Electrofusion
ASME 0321 Valve
Corrective Maintenance
ASME Joining of Plastic
Pipe - Socket
ASME 0331 Valve-Visual
Inspection and Partial
Operation
Valves
ASME 0981 Backfilling
Customer Focus
UGE 0102 – Energy
Industry Dynamics
UGE 0200 – Customer
Contact
ASME 0861 Installation of
Steel Pipe in a Ditch
ASME 0901 Installation of
Plastic Pipe in a Ditch
ASME 0871 Installation of
Steel Pipe in a Bore
ASME 0911 Installation of
Plastic Pipe in a Bore
ASME 0401 Excavation
Safety
ASME 0801 Welding
ASME 0731 Joining of
Pipe – Flange Assembly
ASME 0821 Tubing &
Fitting Installation –
Instrument, Control and
Sampling
ASME 0001 Measure
Structure-to-Electrolyte
Potential
ASME 0341 Valve –
Preventive Maintenance
OS 0101 Introduction of
OSHA Standards
OS 0111 First Aid
ASME 0041 Installation
and Maintenance of
Mechanical Electrical
Connections
ASME 0051 Installation of
Exothermic Electrical
Connection
ASME 0061 Inspect or
Test Cathodic Protection
Bonds
ASME 0091 Troubleshoot
In-Service Cathodic
Protection System
ASME 0101 Inspect
Rectifier and Obtain
Readings
ASME 0111 Maintain
Rectifier
ASME 0171 Measure
External Corrosion
Final Exams and
Hands-on Evaluation
1
Topic Delivery By Course – Example Timing
Week 4
Valves
Installation and
Maintenance of Gas Main
and Service Piping
ASME 0331 Valve-Visual
Inspection and Partial Operation
ASME 0941 Install Tracer
Wire
Proctored Web-Based Training
ASME 0991 Coating
Application and Repair –
Brushed or Rolled
ASME 1051 Fit-up of
Weld Type Repair Sleeve
ASME 1081 Tapping A
Pipeline (Tap Diameter 2
Inch or less)
ASME 1141 Squeeze off
Plastic Pipe
Valves
Duration:
1 Day
ASME courses in each topic
could be sequenced to group
like content, maximize group
discussion and maximize
hands-on timing.
ASME 0301 Manually Opening
and Closing Valves
Proctored Web-Based Training
Facilitated Discussion
Inspect and Open/Close
Hands-on Practice
Duration:
• 0331 WBT – 25 min
• 0301 WBT – 25 min
• Discussion – 30 min,
includes safety points
• Hands-on – 1.5 hrs
ASME 0321 Valve Corrective
Maintenance
ASME 0301 Manually
Opening and Closing
Valves
Proctored Web-Based Training
ASME 0321 Valve
Corrective Maintenance
ASME 0341 Valve – Preventive
Maintenance
ASME 0331 Valve-Visual
Inspection and Partial
Operation
Proctored Web-Based Training
ASME 0341 Valve –
Preventive Maintenance
Maintenance Facilitated Discussion
Maintenance Hands-on Practice
Duration:
• 0321 WBT – 60 min
• 0341 WBT – 30 min
• Discussion – 40 min,
includes safety points
• Hands-on – 1.5 hrs
18