Transcript La Crosse Emergency Dispatch Center

La Crosse County Emergency Services
Public Safety Communications
2009
ANNUAL REPORT
Mission Statement
The Public Safety Communications division
of La Crosse County Emergency Services
responds to public safety needs of people
in La Crosse County by providing
professional call-taking, dispatch and
support services to pre-hospital medical,
fire and law enforcement agencies.
Poster courtesy of SCC Communications Corp
One Call Gets it All!
Police
Fire
EMS
PEOPLE
2009 Judiciary and Law Committee
Joe Bilskemper
Vickie Burke
Ray Ebert
Bridget Flood
Maureen Freedland
Tara Johnson
Joe Veenstra
District # 35 Supervisor
District # 26 Supervisor – Chair
District # 22 Supervisor
District # 12 Supervisor
District # 8 Supervisor
District # 18 Supervisor
District # 3 Supervisor
2009 Public Safety Communications Board
Sheriff Steve Helgeson, Chair
Chief Scott Alo, Vice Chair
Vicki Burke
Chief Gregg Cleveland
Chief Don Dominick
Chief Edward Kondracki
Chief Dave Munson
Steve O’Malley
Bruce Ranis
Chief Jeff Trotnic
Dr. Eric Voter
La Crosse Sheriff’s Department
Bangor Police Department
County Supervisor
La Crosse Fire Department
Onalaska Fire Department
La Crosse Police Department
West Salem Fire Department
La Crosse County Administrator
City Council Member
Onalaska Police Department
Medical Doctor
2009 Public Safety Communications
Personnel
Supervisors
Telecommunicators
Senior
Nancy Heimke
Michael Thompson
Ken Damaschke
Nancy Lubinski
Tim Vogel
Telecommunicator
Advanced
Telecommunicator
Erika Brindisi
Michelle Griffin
Kevin Brickner
Zach Rieves
Allan Tiedt
Michael Sevallius
Lori Peterson
Melissa Rendler
Dawn Heiden
Lisa Deyo
Ruth Krueger
Sonja Christopherson
Don Mollway
Holly Inglett
Dave Hutchison
Sara Kappauf
Rose Rosenbaum
Mitch Tofstad
Cory Lynch
Probationary
Shannon Carey*
Erin Bunke*
Dustin Wood
Dispatch Clerk
Kim Williams
Office Assistant
Payroll
Patti Jakowski
Jason Allen
Manager
Alan Blencoe
(Formerly Technology Coordinator)
Administrator
Jay Loeffler
* Resigned in 2009
Names in italic have served 20 or more years
Personnel Reclassification
“Technology Coordinator” to “Public Safety Communications Manager”
Al Blencoe
On staff since 1984
Telecommunicator Supervisor in 1989
Technology Coordinator in 2003
Duties include:
Supervision of the Supervisors
Project Management
Open Records
Telecommunicator’s Code of Ethics
As a telecommunicator, I regard myself as a member of an important and honorable
profession.
I will keep myself in the best possible physical condition at all times.
I will perform my duty with efficiency at all times.
I will be exemplary in my conduct, edifying my conversation, honest in my dealings and
obedient to the law of the city, state and country.
I will not, in the performance of my duty, work for personal advantage or profit.
I will at all times recognize that I am a public servant.
I will give the most efficient and impartial service of which I am capable at all times.
I will be courteous in my contacts at all times.
I will regard my fellow telecommunicators with the same standards as I maintain myself.
I will be loyal to my fellow telecommunicators with the same standards as I maintain
myself.
I will be loyal to my fellow telecommunicators, my superiors and my agency.
I will accept responsibility for my actions.
I will do only those things that will reflect honor on my fellow telecommunicators, my
agency and myself.
SERVICES
Communications Center
Services
 Telephone Lines
 16
 18
 2
 2
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 4
 2
 2
 1
 15
9-1-1 Land Line Trunks
9-1-1 Cellular Line Trunks
Emergency Alarm Lines
Direct Lines
Franciscan Skemp Healthcare Center
Airport Security
Lines La Crosse City Police Department
Lines La Crosse Sheriff’s Department
Lines Onalaska Police Department
Line Town of Shelby Police & Fire Department
Total In/Out Lines for the Emergency Dispatch Center
Radio Communications
 POLICE DEPARTMENTS
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La Crosse Police Dept
La Crosse Sheriff’s Dept
Onalaska Police Dept
Holmen Police Dept
West Salem Police Dept
Campbell Police Dept
Bangor Police Dept
Shelby Police Dept
 FIRE DEPARTMENTS
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La Crosse Fire Dept
Onalaska Fire Dept
Holmen Fire Dept
West Salem Fire Dept
Campbell Fire Dept
Bangor Fire Dept
Shelby Fire Dept
Farmington Fire Dept
 AMBULANCE

Tri-State Ambulance
 FIRST RESPONDERS
La Crosse First Responders
Onalaska First Responders
Holmen First Responders
West Salem First Responders
Bangor First Responders
Campbell First Responders
Farmington /North Bend First
Responders
 Shelby First Responders
 Brice Prairie First Responders
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 PUBLIC WORKS DEPT
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City of La Crosse
County of La Crosse
Town of Shelby
 OTHER
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Marine Band Radio
MTU
Airport
La Crosse Center
Radio Communications continued
 PAGING
 La Crosse Fire Dept
 Onalaska Fire Dept
 Holmen Fire Dept
 Shelby Fire Dept
 Bangor Fire & First Responders
 Campbell Fire & First Responders
 Farmington Fire & First Responders
 West Salem Fire & First Responders
 Brice Prairie First Responders
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Dive/Rescue Team
Emergency Government
Emergency Alert System
Mass Casualty Team
Radio Communications continued
 Sirens
 Bangor Warning System
 Holmen Warning System
 La Crosse Warning System
 West Salem Warning System
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Bangor Fire Department
Campbell Fire Department
Farmington Fire Department
Holmen Fire Department
Shelby Fire Department
We provide Law Enforcement Computer services for all criminal
justice agencies in La Crosse County.
Monitor Marine Band Radio and dispatch for water-related
emergencies.
It’s just another day!
During an Average day in 2009, we:
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Answer or place 823 phone calls
Answer 77 9-1-1 calls
Dispatch 300 police calls for service
Dispatch 17 emergency medical calls for service
Dispatch 6 fire calls for service
Obtain 92 criminal histories
Obtain 74 driving records
Obtain 5 vehicle registration records
Send 13 administrative messages
Enter 9 warrants
Cancel 11 warrants
2009 Average Calls For Service
Help!
By Hour
A
v
e
r
a
g
e
C
a
l
l
s
1st Shift
35%
2nd Shift
40%
Hours of the Day
3rd Shift
25%
Busiest Day of the Week
Total calls for service for the year average for each day of
the week
LAW ENFORCEMENT
2009 Law Enforcement
Calls For Service
La Crosse Police Dept
La Crosse Sheriff’s Dept
Onalaska Police Dept
Holmen Police Dept
Campbell Police Dept
Bangor Police Dept
West Salem Police Dept
Shelby Police Dept
TOTAL POLICE CALLS FOR SERVICE
59,579
22,407
15,211
5,584
3,471
2,568
3,648
783
113,251
1%
Law Enforcement Calls
For Service – 15-year History
The above chart reflects one count per agency per call
Law Enforcement
Calls In 10 Years
5%
EMERGENCY MEDICAL
2009 Emergency Medical Calls
La Crosse First Responders
3,489
Onalaska First Responders
1,032
Holmen First Responders
501
West Salem First Responders
289
Shelby First Responders
152
Bangor First Responders
201
Campbell First Responders
163
Farmington First Responders
91
Brice Prairie First Responders
48
Coon Valley First Responders (La Crosse County Calls) 9
3%
TOTAL EMERGENCY MEDICAL CALLS
5,975
Emergency Medical Calls
15-Year History
Emergency Medical Calls
In 10 Years
78%
2009 Fire Calls Dispatched
La Crosse Fire Dept
Onalaska Fire Dept
Holmen Fire Dept
West Salem Fire Dept
Shelby Fire Dept
Campbell Fire Dept
Farmington Fire Dept
Bangor/Rockland Fire Dept
Coon Valley Fire Dept
TOTAL FIRE CALLS
1,244
327
151
76
50
53
47
43
8
1,999
4%
Fire Calls Dispatched
15-Year History
Fire Calls
In 10 Years
FD
10%
PHONE CALLS
Total Calls
2009
2008
Total Calls
Average per Month
Average per Day
300,439
25,037
823
318,653
26,554
871
By Month
January
February
March
April
May
June
July
August
September
October
November
December
25,697
21,370
24,763
25,776
26,856
26,852
27,479
26,105
25,532
23,996
22,262
23,751
25,831
24,999
24,144
25,738
28,018
28,422
28,639
26,905
28,691
27,565
24,198
25,503
6%
Telephone Calls
By Month
Past 15-year History (all calls)
All-time total - 8,613,938
(since dispatch center inception in 1983)
All Telephone Calls 10 Year
Comparison:
18%
9-1-1 Phone Calls
2009
2008
Total 9-1-1 Calls
Average per Month
Average per Day
27,994
2,333
77
28,830
2,400
79
By Month
January
February
March
April
May
June
July
August
September
October
November
December
2,361
1,772
2,142
2,303
2,467
2,430
2,682
2,488
2,343
2,297
2,259
2,450
2,422
2,239
2,076
2,186
2,390
2,599
2,549
2,378
2,651
2,482
2,233
2,625
“9-1-1
Emergency!”
3%
9-1-1 Calls By Day
Average 9-1-1 Calls Per Week for 2009
9-1-1 Calls by Month
9-1-1 Calls 15 Year History
(All-time total 616,304)
9-1-1 Telephone Calls
In 10 Years:
1%
2009 9-1-1 Ring Time Facts
Answering 9-1-1 Performance
•10 seconds or less 95.11% of the time
•20 seconds or less 99.38% of the time
•40 seconds or less 99.93% of the time
•19 out of 27,994 took more than 40 seconds.
* National Emergency Number Association standards:
answer 90% of calls in 10 seconds or less (during busy hour)
answer 95% of the calls in 20 seconds or less.
All-Time Telephone Records
Total Calls
9-1-1 Calls
Most in a 24-hour period
 2,399 – Sunday, August 19, 2007
 Flash Flooding
Most in a 24-hour period
•
256 – Sunday, August 19, 2007
•
Flash Flooding
Least in a 24-hour period
 323 - Sunday, April 30, 1989
Least in a 24-hour period
•
19 - Tuesday, December 25, 1984
Most in a month
 35,542 – August 2007
(1,147 per day average)
Most in a month
•
3,037 – December 2000
(98 per day average)
Least in a month
 20,251 - February, 1987
(723 per day average)
Least in a month
•
1,198 - February, 1986
(43 per day average)
Most in a Year
 374,726 – 2000
Most in a Year
•
29,668 – 2001
Least in a Year
 291,233 - 1987
Least in a Year
•
17,621 - 1987
Busiest Days on Record
 All Calls
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2,399 – Sunday, August 19, 2007
2,097 – Saturday, January 27, 1996
2,056 – Saturday, June 27, 1998
1,899 – Friday, February 9, 2001
1,672 – Wednesday, January 20, 1993
 9-1-1 Calls
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256 – Sunday, August 19, 2007
246 – Saturday, June 27, 1998
233 – Saturday, August 18, 2007
209 – Friday, February 23, 2007
201 – Sunday, August 26, 1990
2009 Comparisons with 2008
 Total Calls – Down 6%
 9-1-1 Calls – Down 3%
 Law Enforcement Calls – Up 1%
 Fire Calls – Down 1%
 EMS Calls – Up 3%
Public Safety Events
In April, La Crosse was host to public safety professionals from
throughout the Midwest when APCO’s (Association of Public-safety
Communications Officials) North Central Regional Conference was held
at the La Crosse Center.
The north central region
covers 13 states (Ohio,
Michigan, Indian, Kentucky,
Illinois, Missouri, Iowa,
Minnesota, North Dakota,
South Dakota, Nebraska,
Kansas and Wisconsin) The
conference was a great
success with many
opportunities for training,
networking and previewing
the latest public safety
technology.
APCO Conference Photos
Silent Key
Communications Supervisor
Fire Fighter
Emergency Medical Technician
APCO Member
Regional Conference Committee Chair
NENA Member
Public Safety Communications Board Member
Friend!
APCO Conference Photos
Registration Office
Telecommunicator of the Year Award Presented by the President
of APCO International, Chris Fischer and WI-NENA President,
LeAnn Krieg to Louis Bixler, Dane County Communications
Supervisor.
National Weather Service Vendor Booth
APCO Conference Photos
APCO Conference Photos
APCO Conference Photos
Thank you from all of the Wisconsin Chapter of APCO Members and Volunteers
*A Special “Thank You “ to Lori Peterson for providing the photography services.
La Crosse County 9-1-1 Center
Featured on Discovery Channel
On June 5, 2009, the second season of the Investigation Discovery: Call 911
began with two episodes that began with 9-1-1 calls answered at the La Crosse
County Public Safety Communications Center.
This series airs on the Investigation Discovery Channel and the Season 2
premiere episodes were called “Wisconsin Standoff, Parts 1 and 2”. The two halfhour documentary-styled shows featured the Phillip Schuth case, which occurred
in April 2005 in Campbell Township.
The episode featured interviews with officers from the Sheriff’s Department and
the Campbell Police, as well as dispatchers from our Communications
Center. Portions of the show included re-enactments of the events using actors.
This is the second time La Crosse County Public Safety Communications had
been included in a network television presentation. In 1989, the La Crosse
Emergency Dispatch Center was part of an episode of Rescue: 911, hosted by
William Shatner.