Transcript Project Chrome - Clearpath Solutions Group

VMware End User Computing
VMware View 5: Your Cloud, Your Desktop, Just Got Better
Confidential
© 2010 VMware Inc. All rights reserved
User Requirements are Dynamic and Diverse
ACCESS:
U.S. Employees Survey
37% use do-it-yourself tech
97% carry > 2 devices
OS
DEVICES
USERS
DEVICES:
2010 Shipments
Tablets + Smartphones > PC
2015 shipments
1.1B cell phones, 300M tablets
APPS
APPS:
2015 Mobile App Market
$38B
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IT Challenges
STUCK IN A
3
OS
USERS
DEVICES
APPS
VICIOUS
SPIRAL
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Breaking the Cycle: How to Make Things Better
Escape to
Your Cloud
Exploit increasing
marginal returns
to accelerate
Embrace
the Cloud
Improve what
you have now
Rationalize and
re-invest savings
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VMware EUC Platform for the Post-PC Era
SIMPLIFY
MANAGE
CONNECT
Desktop
Service
Universal
Services
Broker
App Catalog
Service
End Users
Users, Apps,
Data Policies
Secure
Universal
Access
Data
Service
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Where are We Headed for the User?
My Apps, My Files, Native Device Experience
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\
Improve
what you
have now
Prepare to
Break Out
Social Apps
Octopus
AppBlast
Horizon
ThinApp
ThinApp
View 55
View
Better Desktops,
Better Applications
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The Desktop as a Managed Service
SIMPLIFY
MANAGE
CONNECT
View
ThinApp
Desktop
Service
View
Broker
App Catalog
Service
End Users
Users, Apps,
Data Policies
Secure
Universal
Access
Data
Service
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Introducing VMware View 5
Industry leading desktop virtualization
solution delivers:
• The best end-user experience across the
LAN and WAN
• The easiest solution to deploy and manage
desktops
• The lowest desktop total cost of ownership
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VMware View Delivers Benefits
• Reduce end-user downtime
End •User
Freedom
Increase
access flexibility
My •cloud
ondesktop
the go availability
Better
• Desktop DR and backup
• Increase security and ensure compliance
IT Control
• Reduce desktop costs up to 50%
Secure and control
• Desktop management efficiency
your cloud
• Simplify and automate IT tasks
Cloud• Infrastructure
Zero downtime infrastructure
Always
on, always
• Responsive
and agile infrastructure
• On-demand
resources
responsive
business
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VMware View Use Cases
Financial
Services
Federal
Gov
Healthcare
State/Local
Education
Follow Me Desktop
OS Migration
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Business Process Desktop
ROBO
Always On Desktop
Application Compatibility
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Retail
Summary: What’s New in View 5
End User Freedom : User Experience
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PCoIP Optimization Controls (Reduce bandwidth use up to 75%)
View Media Services (3D graphics, Unified Communications integration)
PCoIP Continuity Services
Addition of Korean Language support
IT Control : Management
• View Persona Management
• PCoIP Extension Services
Cloud Infrastructure : Platform
• vSphere 5.0 Platform Support
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User Experience
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PCoIP Optimization Controls
Gain control of user experience performance requirements
Overview
 New protocol settings configurable in GPO
 Client Side Caching on or off
 Build to lossless on or off
 Default CODEC optimization for fonts
Benefits
 Can reduce bandwidth up to 75%
 Increased scalability over WAN for better
user experience
 Higher user density on WAN links
 Customizable experience based on user,
use case, available conditions
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When to use Lossless vs. Perceptually Lossless
Lossless
(Default setting with build to lossless)
• Image quality prioritized over bandwidth efficiency.
• Examples include:
• Healthcare Imaging
• Designers, Illustrators
Perceptually lossless
(Disable build to lossless)
• Bandwidth efficiency prioritized over image quality.
• Examples include:
• Majority of common desktop use cases
• Knowledge workers
• Task Workers
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View Media Services for Unified Communications
Integrated and scalable UC and virtual desktop solution
Overview
 Seamless UC integration via View APIs
 Integrated call control within desktop
 Separation of VOIP encoding and
decoding at client media engine
 Direct point to point call connection
Benefits
 QoS for high quality VOIP
 Follow me desktop and communications
 Seamless end user experience to
increase productivity
 Leverage existing investments - no
additional purchase
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View Media Services for 3D Graphics
Enabling richer graphics and applications for end users
Overview
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Non-hardware accelerated 3D graphics
Support for DirectX 9 and OpenGL 2.1
Support for Aero and Office 2010
Acceptable WAN performance up to 100ms
Benefits
 Easily enable 3D apps for users
 Eliminate need to purchase physical GPUs
or special client devices
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PCoIP Continuity Services
Automatically reconnect user sessions
Overview
 Auto detects loss in connectivity
 Auto reconnects session within 30 seconds
Benefits
 Seamless user experience
 Reduce user disruption and downtime
 Improve user experience, no user
intervention required
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Management
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View Persona Management
Efficiently Preserve Settings and Data
Overview
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Just in time retrieval of user persona
No infrastructure required
Maintain personalization between sessions
No dependency on Roaming Profiles
Support for Win 7, Vista, XP
Benefits
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Reduce desktop costs (TCO)
Enable lower cost floating desktops
Better user experience
Improve performance with faster log in
times
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PCoIP Extension Services
Gain insight for troubleshooting and issue resolution
Overview
 Per session statistics to monitor protocol
performance and network impact
 23 statistics available in 4 categories
 Supports WMI based tools
Benefits
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Enable performance monitoring
Proactively troubleshoot issues
Quick issue resolution
Easily integrates with existing tools
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Platform
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Integration with vSphere 5
Revolutionize desktops and enable
cloud computing
 Dynamic allocation of optimized
compute resources on-demand
 Elastic resources quickly scale up
and down to respond to changing
business requirements
 Simplify business infrastructure and
standardize on a single easy to
deploy platform
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Getting Started
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As Heard from Desktop Virtualization Customers
The adoption journey is based on real customer experiences to
help ease the adoption process with key steps to avoiding
common pitfalls and leveraging best practices.
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Standardize key steps to successful adoption
What experiences are common and uncover unique ones
Feedback on what is and is not working in the real world
Interviewed over 50 customers worldwide
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3 Key Steps to Adoption
Solution
Assessment
Pilot
Production
RINSE & REPEAT
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Solution Assessment
Solution
Assessment
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2.
3.
4.
5.
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Pilot
Production
Identify the business trigger > what is the catalyst for change
Map trigger to the solution and develop business case
Define sponsorship, ownership and work team
Baseline current performance
Audit environment, users, applications, skillset
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The Follow Me Desktop
Enable easily managed and accessible desktops for the on
campus end user
Common Challenges
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M&A, Expansion
High Desktop Costs
Real Estate Constraints
Limited Access
Bring your own device
Contractor / Temp
Employees
• Painful OS Migrations
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Solution Benefits
• Accelerate integration
• Reduce TCO up to 50%
• Flexible access and
mobility
• Secure access from any
device
• Instant provisioning and
de-provisioning
• Guaranteed updates and
patches
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The Business Process Desktop
Delivering easily managed and integrated desktops for all
agents.
Common Challenges
Solution Benefits
• Off-shoring / outsourcing
business services
• High management costs
• Expensive infrastructure
• Rigid deployment
• Remote call centers
• Remote dev & test
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• Secure access and control
• Reduce TCO up to 50%
• Datacenter cost
avoidance
• Elastic resources instantly
scale up and down
• Integrated UC
• Secure corporate IP in
datacenter
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Tips for Getting Started on the Right Foot
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Focus
Engage with management to define need,
benefit, budget.
Team
Dynamics
Engage with cross functional teams early
to gain support…
Perception
Educate key constituents on the solution,
requirements and benefits
Environment
Run an assessment to uncover any
environmental landmines
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Pilot
Solution
Assessment
1.
2.
3.
4.
5.
6.
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Pilot
Production
Design and document the solution architecture prototype
Define and approve project milestones
Roll out to < 200 users for controlled testing
Watch for business and technical obstacles that can stall production
Monitor & Tune Performance
Identify metrics for value reporting
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Pilot: Technical Best Practices
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Server
Build on server virtualization skills and add
desktop virtualization skills
Image
Design
Optimize images for virtual deployment
Storage
Design storage for scalability and performance
(IOPS, spindles)
Network
Consider LAN, WAN, Wireless, Remote and Home
networks QoS or SLAs.
Apps
Virtualize and stream as many as possible
End Users
Involve them in planning and testing
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Pilot: Business Best Practices
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Expectation
Focus on OPEX savings and tie benefits
to business initiatives
Process
Redefine process to work with,
not against virtualization
Change
Management needs to be the first users.
Advertise internally and provide incentives
End Users
Engage them early, include in testing
and partner for evangelism
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Pilot: Example of Metrics for Reporting
 Reporting value is KEY to demonstrating results and
justifying investment
Business Value
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Time to market
Cost Avoidance
Helpdesk volume
Admin task time
Issue resolution
Agent to user ratio
System downtime
End User Value
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Downtime
Accessibility
Flexibility
Availability
Production
Solution
Assessment
1.
2.
3.
4.
5.
6.
7.
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Pilot
Production
Expand pilot to remaining users in use case
Leverage pilot users to evangelize and educate
Monitor, Optimize and Tune for scale
Transition deployment to IT Operations
Report value from metrics tracking
Apply learnings to physical environment
Expansion to address other business triggers
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Reporting Value: Real Results from Real Customers
Cost avoidance of
new datacenter
Session
portability for
clinicians
Provision in
under 2 minutes
Support 40%
more machines
with same staff
Instant virus
remediation
Decrease acquisition
integration time from
3 months to < 3 days!
96% reduction in user
downtime for re-imaging
Quick response
time to changes
Secure access for
all employees
Increase teaching
time by 90 hours per
teacher per year!
50% reduction
in desktop TCO
92% reduction in
login time
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Reduce real estate
needs and costs
The End
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© 2010 VMware Inc. All rights reserved
Appendix – Customer Examples
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Remote Clinical Imaging
Needs
• Upgrade desktops across 25 sites in 3
New York counties
Solution
• VMware View
• Supporting MEDITECH EHR, Allscripts
ED., eClinical works and Amicas PACS
Benefits
• Dramatically accelerated time for
MEDITECH deployment
• Enable remote access for physicians
• Increase access to applications
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All the applications they
need are right there at
their fingertips, giving
them a more global
picture of their patients
than ever before.”
Cathy Crowley – CIO ,
Columbia Memorial
Hospital
High Performance at a Distance
Needs
• Centralize financial operations to Costa Rica
• Need high performance user experience
• Did not want local datacenter (no time and
security issues)
Solution
• VMware View and ThinApp
“We’ve been able to
build a system that is
completely dynamic,
manageable and
scalable and deliver it
thousands of miles
away.”
Benefits
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Cannot tell the desktops are remote
Reduce security risks
Eliminate spyware, blue screens of death
Costa Rica project a model for worldwide
Amway operations
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Josiah Becker,
Systems Support Analyst