Transcript MECOMS Consultant Training Product Overview

MECOMS Overview
LLP Bulgaria
MECOMS evolution
Contract Mgmt
Billing
Basic CRM
Extranets
Messaging
Metering data
management
Mecoms
1.0
Mecoms
2.0
1997
1999
2
Workflow
Mecoms
3.0
2000
ERP CRM
Mecoms
4.0
2002 2006
• Natural evolution
• Build on existing
and proven Core
MECOMS
Market Challenges
3
Key elements
Multi – product - utility
Electricity
Water
Gas
Modular
Scalable
Heat
• Utility Company “ERP”
• End-to-End Solution
• Focus on Business
process automation
• EAI Layer
Others..
• Simple to Complex
quality
Flexible
metering
configurations
• Simple to Complex
Contracts
• Supporting + 10 milj
netusers
• For Non-Liberalised and Liberalised market
• Workflow driven business processes
• Focus on Business Process Monitoring/Data warehouse
4
Market segment
5
08/11/2007
Value Chain
Metering data
Invoice
Production
Metering Company
Supplier
Balance Responsible
Distribution/Transport Grid Operator
6
MECOMS Industry Solution
7
Scalability
•
Small
– 250 smartmeter
– 1 server
Medium
– 600k customers
– 6 CPU server
Large
– Up to 2.5 M customers
Country wide
– Over 7 M customers
– Clustered and Distributed servers
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2006 10 03
Liberalized vs. non-liberalized processes
Supplier
Producer
Liberalized
Market
Production
Management
Balance
Responsible
Net Studies
Net
Management
SCADA GIS
Asset
Management
Quotation &
Contract
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Net
Manager
Non Liberalized
Market
Allocation
Reconciliation
Meter data
Collection
Portfolio
Management
Distribution
Cost
Calculation
Works
Management
Calculation
Trading
Settlement
Invoice
Calculation
Payment
Collections
Metering
Company
Credit
Management
MECOMS Quality Assurance
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Microsoft Gold Partner
MBS Certified
PABS service plan
ISV certification track
Ferranti QMS (Practices & Methodology)
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Jul 2007
Microsoft Dynamics Layered Structure
USR –
USER LAYER
CUS – CUSTOMER
LAYER
VAR – VAR LAYER
BUS – BUSINESS
LAYER
LOS – DIS – GLS
– SYS - LAYERS
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Customer
Implementation
Partner
Functionality
Technology Stack
Database
Tier
MECOMS AX
Database
Transaction
Tier
MECOMS
Transactions
Process Tier
Interface
Tier
Presentation
Tier
Microsoft
Performance point
MECOMS Messaging
MECOMS Messaging
MECOMS AX UI
AX Transactions
AX UI
AX Database
Analytical Services
Reporting Services
Database Server
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Jul 2007
Microsoft Dynamics
Object Server
Microsoft Dynamics
Enterprise Portal
Microsoft Biztalk
Microsoft Dynamics
AX Application
integration
framework
Microsoft Dynamics
AX Application
integration
framework
Microsoft Sharepoint
portal
Windows Terminal
Server
Microsoft Dynamics
AX Application
MECOMS - Business Blue Prints
Business Process Management
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MECOMS Architecture
Read
Meter
Treat
Bill
Cash
Smart
Metering
Contract
Management
Validation
Billing
Data Collection
Consumption
Data
Self Service
AMR-MMR
Pre-Processor
IVR/CTI
OCR
PDA
Calculation
Ax Finance
Allocation
Data to
Market
Parties
Printshop
Trading
Import
Exports
MECOMS EUCA (Energy & Utilities Community Architecture)
Netusers – Devices - Locations
Messaging
Service
Management
Call Center
CRM
Business
Process Mgmt
Portal
Information Worker
Elements
Workflow
Extranet
Asset
Management
Mobile
Workforce
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Jul 2007
Collection
Forecasting
EDI
Data from
Other
Parties/
Systems
BI
Reconciliation
Forward
Balancing
Sales
Marketing
Export
Customer
Reporting
Services
Office
Integration
Partner
Mail
Integration
Read
Meter
Read
Smart
Metering
Self Service
AMR-MMR
Pre-Processor
IVR/CTI
OCR
PDA
EDI/EDINE
Import
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Data Collection
Consumption
Data
Data from
Other
Parties/
Systems
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Modules available:
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–
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–
–
Smart Metering
Automatic Metering
Manual Meter Reading
Self Services
Interfaces (MV90, DAMOS,
Görlitz, …)
– EDI/EDINE/XML type
interface
Smart Metering & MECOMS: SMCB (AMI)
Data Mgmt
Asset Mgmt Data Warehouse
Meter
Meter
Mecoms
Smart Metering
Communication
Bus
Meter
Meter
User
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3rd Party
System
Meter
Treat
•
Handling of measurement /
consumption data
– Validation
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–
–
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Plausibility Check
Meter history
Validation rules
Modification of data
Validation of index (MMR) and
counter values (AMR)
Validation of calculated
consumptions
Graphical validation
Rectification, estimation
Calculation
Allocation & Reconciliation
Balancing & Forecasting
Trading
Treat
Validation
Calculation
Allocation
Reconciliation
Balancing
Forecasting
Trading
Contract, Billing & Collection Management
Bill
Cash
Contract
Management
Billing
Ax Finance
Collection
18
Export /
Forward
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Billing
Contract Management
Invoice Printing
Collection Management
Automatic Matching
Manual Matching
Forward
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Data Export
– Formats: XML, CSV, EDI, …
– Methods: FTP, VAN, …
– Intervals: hourly, daily, …
Forward
Printshop
Exports
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Data to
Market
Parties
Main concepts and their relations
Market Party Information
Master Data
Account Type
Address
Business Parties
Connection Type
Net Users
Market Parties
Connection
Contract
Quotation
Contract
Product
Invoice
Item
Metering Information
Device
Tariff
Counters
Device Readability
Certificate
Register
Meter Reading
Certificate
Blueprints
Mappings
Meter Reading Methods
Formula
Collection
Contract & Billing
Information
Supporting Information
Index Values
Counter
Values
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Validation Issues
Calculated Values
Consumption
Source Data
SLP
CRM Activities
Process Logging
Consumption Information
Parameters
Group Management
CRM, Asset Management, Extranets
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CRM
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–
–
–
Sales & Marketing
Service Management
Mobile Work Force
Contact Management (Call Center)
Meter Asset Management
Partner & Customer Extranets
– EPP, EBP, Self-service, …
Service
Management
Call Center
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Sales
Marketing
2006 10 03
CRM
Mobile
Workforce
Asset
Management
Extranet
Customer
Partner
Information Worker Elements
•
Information Worker Interface
– Business Intelligence (BI)
•
Company Performance Measurements
– Cost-to-Serve Analysis
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–
Business Process Management
Portal
Reporting Services
Office Integration
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Mail
Standard Tools
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BI
2006 10 03
Business
Process Mgmt
Portal
Information Worker
Elements
Reporting
Services
Office
Integration
Mail
Integration
Essent Measurement Data Company
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DD/MM/YY
•
Who
– One of the Major Dutch utilities also active outside Nl.
– Essent Network, Supply/Services water chain.
– > 4.000.000 Customers (G + E)
– 11.000 Staff
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Business Challenges
– Measurement Data Company – Deals with Gathering
Validation, Distribution of Measurement Data.
– Be a Leader in the Roll Out of Smart Metering
– Focus on low cost of Service
– Handling large amount of measurement data
– Flexibility / agility – essential to keep up with the unstable
and changing market model and messages interfaces
between parties
Essent Measurement Data Company
New Connections
…..
Distribution
Grid
Operator
EDSN Network
Switches
Switches
New Connections
…..
Customers
Supplier
System
Smart Meter
Reading
Call Center
Historical Dump
Request
Consumption data
CRM
Metering Data
Request
Messaging
Validation
Calculation
Messaging
Request
Validation
New Customer
Connection
Master
Data
Repository
Measurement
Data
Repository
Outsourced
Manual
Meter
Reader
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Process
Orechestration
(Bizztalk)
Essent TIBO EAI BUS
Standard Data TMR-II Portal
SLP’s Caloric Values
Information Portal for all Market Parties
Periodic
Consumption data
Waternet
•
Who
– Municipal Water company for “Greater Amsterdam”
– Integral Water Company – Covering the Complete water chain.
– +400.000 Connections many unmetered
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Business Challenges
– Easy of use System – to replace SAP
– High turnaround rate of Call Center Staff and steep learning
curve of SAP-ISU
– Flexible system that should be capable of handling
– Complex
– Many Move in / Move outs and housing companies resulting in
complex billing
– Municipal Taxes
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DD/MM/YY
Waternet Enterprise Architecture
Site Visits
Inquiries
Customers
Measurement Data
MECOMS
SCOPE
PTI
Validation
CRM
Invoice
Print shop
External
Collection
Agent
Self Service
Portal
Measurement
Data Mgmt
Master
Data Mgmt
Billing
Bank
Collections
Call Center
Service
Staff
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DD/MM/YY
Ilias
Connections
Coda
Financials
Standing
Orders
Local Council
Tax Authorities
Payments
HVC
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•
Who
– Owned by 55 Municipals
– Waste Handler by burning, Composting …
– Energy producer
– Energy Supplier – BR – Producer – Roles
•
Business Challenges
– Flexibility of system to align with ever changing business
needs
– Low maintenance
– One Solution covering all Business Processes
– Maximum service for municipality billing
– Deliver MECOMS in ASP model to other small suppliers
in NL
HVC Enterprise Architecture
Measurement
Master Data
MECOMS
SCOPE
Customers
Switches
Complaints / Questions
Invoice
Call Center
Printer
CRM
Messaging
Data
Collection
Validation
Master
Contract
Data Repos Management
Measurement
Forecasting Data Repos
Energy
Production
PV-Ned
Standing
Orders
Billing
PIMS
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Bank
Fis4all
Payroll Financials
Payments
SPE
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•
Who
– SPE is the second largest player in the Belgian energy market
– Turnover of approximately 2 billion euros , Top 30 of the
largest Belgian companies
– > 1.500.000 Customers (G + E)
– 1.000 Employees
Business Challenges
– Efficient settlement process for the grid fee invoices
– Better supportive systems for the control and settlement of the grid fee
invoices
– Reporting for correct financial information on grid fee settlement
Success Factors
– Reduced operational costs, reduced financial provisions to hedge the
risks of unclear positions.
– Shortened settlement cycle:
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DD/MM/YY
–
–
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Time to handle an exception.
Time to have final and irrevocable settlement.
Align and synchronize the settlement information to track and eliminates
financial leakages.
SPE Enterprise Architecture
Connections
Customers
MECOMS
SCOPE
Gridfee
Settlement
Paper
Invoices
Porthus
Messaging
Master
Data Repos
VAN
Portfolio
Gridfee
Settlement
Validation
Booking
Measurement
Data Repos
Payable
Reporting
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Migration
Files
Scholt
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DD/MM/YY
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Who
– Small energy supplier
– Very focused on specific customer types
– History in industrial cooling sector
– Focus on clustered customers
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Business Challenges
– Unique billing model
– Service is key
– Small player with a high need to differentiate
– Customer segment requires a specific approach
– Jack of all trades employees
– Cash flow – Credit Insurance
Scholt Enterprise Architecture
Measurement
Master Data
Customers
Switches
MECOMS Complaints / Questions
SCOPE
Invoice
Call Center
Printer
CRM
Bank
Messaging
Data
Collection
CCEMS
Validation
Master
Contract
Data Repos Management
Balancing
Measurement
Data Repos
Billing
Forecasting
Atradius
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Futures
Exchange
Day
Ahead
Credit
Insurance
Financials
Standing
Orders
Payments
Nidera
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Who
– Trading Company
– Starting activity in energy-trading and supply
– Belgium / Netherlands
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Business Challenges
– Looking for hub-application, multi-country and multi-role
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Supported Functions
• Measurement Data aggregation
• Data validation and collection (messaging: EDIEL + EDINE)
• Data distribution (communication hub conversion + distribution +
monitoring EDI messages) (programs)
• Measurement Data forwarding (Messaging including EDI, XML)
• Customer Relationship Management for connection register
• Interfacing to various systems in the landscape
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DD/MM/YY
Nidera Architecture
Customers
MECOMS
SCOPE
Limited CRM
Master Data
Loader
EDI
Loader
Messaging Validation
Data
Collection
Calculation
Master
Data Repos
Measurement
Data Repos
EDI
Data extraction & analysis
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Export
Other
systems
RWE Netherlands
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DD/MM/YY
•
Who
– Energy Supplier in Dutch Market (e-g)
– Focusing on large customers (B2B)
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Business Challenges
– Looking for flexible solution in order to address individual,
creative B2B contracts
•
Supported Functions
– Metering Data collection using the EDI Messaging network
– Customer Relationship Management
– Switch process for Customers
– Validation / estimation of consumptions
– Call Center Functionality for customer service
– Contract Management
– Customer Relationship Management for Quotations
– Billing for complex configurations of large consumers (B2B)
RWE Netherlands Architecture
Measurement
Master Data
Customers
Switches
Invoice
Call Center
MECOMS Complaints / Questions
SCOPE
Printer
CRM
BELVIS
Messaging
EDINE
CSV Upload
Data
Collection
Master
Data Repos
Billing
Invoices – GL / Banking
Contract
Measurement
Data Repos Management
MSCONS
AMR / MMR Data
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DD/MM/YY
EBIS
VETO
Contract Management
MECOMS References
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