Transcript Managing a Team-Focused Organization

Organizational Behavior
This is a course about managing people:
• Assessing capabilities & tendencies
• Acquiring conceptual knowledge/practical skills
• Applying what you learn to becoming a better manager
Flavor of the course:
•Experience (exercises)
•Examine (cases)
•Discuss (exercises, cases, personal experiences)
Engagement/enjoyment/learning not mutually exclusive.
Evaluation
Individual
• Mid-term exam -- 30%
• Final exam -- 30%
• Essay format: 4 questions/answer 3
Study Group
• Foundation exercise write-up -- 20%
• Case write-up (Au Bon Pain) -- 20%
Written Work
• Theory-driven analysis
Agenda for this Week
Three foundation exercises:
• A framework for effective people management
Three goals:
• Set the tone for the course
• Begin to assessing/acquiring/applying
• Get to know your classmates
Course committee
The Manager’s Job
 To
get the most out of the
resources at hand.
 Most
= effectiveness &
efficiency
 Resources
personnel
= material &
Changes in the Challenge
 Internal
–
–
–
–
a more diverse workforce
a more educated workforce
higher worker expectations
more worker protections
 External
–
–
= the workforce
= the environment
increased competitiveness
(“globalization”)
rapidly changing technologies
Tanagram
 Decision
making = making the
decision and implementing the
decision.
 The
quality of a decision is always
limited by your ability to
implement it.
Opening Communication Channels
Workforce Morale
Control
Contribution
Partnership
Solution quality
Experience
Expertise
Perspective
Implementation
Understanding
Commitment
(Ownership)
Spiral of Despair
1. Hope
energized, engaged, committed
-- want to belong
-- want to contribute
2. Despair
frustrated, confused
-- feeling forgotten
-- feeling powerless
3. Apathy
indifferent, alienated
-- “tuned out”
-- drugs/alcohol
-- counterproductive games, accidents
4. Anger
rejected, worthless, taken for granted
-- stress, turnover, absenteeism, sabotage
Traditional Change
Define
problem
Management
Select
solution
Workers
“Unfreeze”
Change
“Refreeze”
“Inclusive” Change
Define
problem
Management & Workers
Select
solution
Workers
Change
“Refreeze”
Changes in the Job
 From
top-down to bottom-up
communication
 From
authority to
empowerment
 From
controller/decider to
facilitator
Conclusions
A
new philosophy of
management
 New
demands for
organizational support
(infrastructure)
A
new set of managerial skills