Transcript Slide 1

Cypreon
VoIP Switching System
Product Overview
Experience the Freedom of Communications
without Limits
The Freedom to Communicate
Market Terminology
• IP Centric PBX
• … a solution that fully supports packet switching as its
primary means of interconnecting resources
• IP Enabled PBX
• … adjunct modules that allow TDM switches to
interface with IP phones and soft phones connected to
a LAN. Components include IP trunk and IP line cards
• IP Phones
• … IP or Ethernet phone (or station), a device that
converts analog voice signal within the device for
transmission across packet based telephony systems
and networks
The Freedom to Communicate
What is Cypreon?
• What is Cypreon?
• Cypreon is a true ‘IP Centric’ switch with a range
of traditional PBX features and applications.
• What does it provide?
• Delivers a full featured IP solution with desktop
integration
• Scalability
• A comprehensive range of business features
• Administration simplicity
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Cypreon Provides Solutions For…
• Small to Medium Sized Businesses
• Single or Multi-Site offices
• 25-200 users per site
• Application-intensive communications
• Contact Centers
• Unified Messaging
• Customer Management
• Large remote or mobile workforce
• Home offices / Teleworkers
• Traveling Sales or Service staff
• Distributed WAN-connected campus environments
• Regional offices
• Overseas offices
The Freedom to Communicate
The Cypreon Advantage
• Open Architecture
The Freedom to Communicate
Cypreon – Design Guidelines
• Ease of Installation
• All hardware is software configurable, no straps or manual
configuration
• All ‘devices’ are ‘plug & play’ and auto discovered by the
Controller
• Ease of Administration
• Standard data administration tools and web service support
• All service applications downloaded from a single point
• User configuration via a web service
• Ease of Maintenance
• Controller software upgrades are automatically propagated
to all of the Phones and Gateways
• Local and Remote Administration via the same tools
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The Cypreon Advantage
Open Architecture
• Open Standards
• Operating Systems
• Linux Red Hat 7.3 OS (Cypreon Controller)
• VXWorks OS (Digital Gateways)
• Industry Standard Protocols
• G.711
• H.323 / SIP
• TAPI
• Switched Ethernet
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The Cypreon Advantage
Open Architecture
• System Stability & Up Time
• Red Hat Linux 7.3 Operating System
• POSIX compliant
• Stable, reliable OS
• Managed Configuration Changes
• Changes can be pended and updated
• Cypreon can continue to process calls while updates in
progress
• Mass updates to peripherals (Gateways and/or CIP phones) are
scheduled and managed to prevent impacting system
performance
• Guaranteed Packet Delivery
• Common packet delivery protocol (VRDP) enhances UDP
• Guarantees packet delivery
• Excellent solution for non-streaming data environment
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The Cypreon Advantage
Open Architecture
• Adaptability to Emerging Technologies
• Linux open source tools & applications enable
Teltronics to quickly incorporate new
technologies into Cypreon
• Reduce development costs
• Improves time to market
• Protects customer investment
• Industry standards simplify interoperability
• TAPI support allows other TAPI-enabled software to
integrate with Cypreon for streamlined ComputerTelephony Integration applications
• H.323 & SIP (pending)
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The Cypreon Advantage
• Open Architecture
• Quality of Service
The Freedom to Communicate
The Cypreon Advantage
Quality of Service
• Cypreon is designed to ensure high quality voice
communications over both the LAN/WAN and the
PSTN
• Audio quality consistently rated “excellent” by
independent testing labs
• Audio server records problem transmission for
troubleshooting
The Freedom to Communicate
The Cypreon Advantage
Quality of Service
• Cypreon’s LAN (IP device-to-IP device) QoS
• 128kbps voice sampling (8K*16bit linear)
• Twice the normal sampling with no compression
• LAN audio better quality than that available from the PSTN or
produced by G.711/G.712
• Dynamic jitter buffers & network synchronization minimize endto-end latency
• Unicast voice, multi-cast conference
• Voice is unicast in normal 2-party conversations
• Less network congestion
• Reduces end-to-end delays
• Multi-cast only when beneficial (e.g. conferencing)
• Intelligent traffic monitoring
• Cypreon monitors network traffic through devices
• Intelligently controls priority of packets entering LAN
• Reduced end-to-end delay for voice frames
• Fewer dropped packets
• Improved audio
The Freedom to Communicate
The Cypreon Advantage
Quality of Service
• Cypreon’s PSTN QoS
• Latency, jitter, and lost packets handled as with LAN
QoS
• Echo Compensation
• Ensures high quality audio when communicating over the
PSTN or to an analog domain entity
• Technology
• Designed for T1/PRI extension
• Architected to work with AGC extension
• Benefits
• Tailored to voice over LAN applications
• Combined with network synchronization, provides full duplex
conversation
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The Cypreon Advantage
• Open Architecture
• Quality of Service
• Modular, Scalable Design
The Freedom to Communicate
The Cypreon Advantage
Cypreon Components
Cypreon consists of the following:
• Cypreon Controller
• Linux Red Hat 7.3
• Cypreon Application & Software Key
• Analog Gateway
• Station Ports
• Trunk Ports
• Digital Gateway (Dual or Quad)
• T1 PRI
• E1 PRI
• CIP 210 Phone
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The Cypreon Advantage
Cypreon Port Capacity
Cypreon Component Sizing
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Active ports - 350
User Extensions - 200 active
Cypreon Connect – 200 active
Attendant Workstations – 5 active
Analog Ports – 128 (8 Analog Gateways)
Digital Spans – 92-120 (2 Dual or 1 Quad Digital
Gateway)
User Classes - 32
Voicemail Ports – 32
Parking Slots - 8
Overhead Paging Ports – 1
Music On-Hold Ports – 1
The Freedom to Communicate
The Cypreon Advantage
Open Architecture - Controller
• 1U Rackmount Server
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2.4GHz or better processor
512 MByte RAM
40GByte or better disk drive
Dual 1Gigabyte NIC
• Pre-installed with Red Hat Linux 7.3
• Samba (NTFS), PostgreSQL database, Apache web
server
• Pre-installed with Cypreon Application
The Freedom to Communicate
The Cypreon Advantage
Cypreon – Analog Gateway
Analog Gateway – Features
• 16 universal slots, loop start trunk or station modules
• All modules auto-discovered
• All software and configurations automatically
downloaded from Controller
• Visual indication of circuit status
• Music On-Hold
• Overhead Paging circuits
• Two ‘power fail’ circuits
• Requires 2 switched Ethernet ports – voice and control
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The Cypreon Advantage
Cypreon – Digital Gateway
Digital Gateway Features Dual or Quad Span
• Dual T1 PRI/E1 PRI or
Quad T1 PRI/E1 PRI per Digital Gateway
• All spans are auto-discovered
• All software and configuration is automatically
downloaded from the Cypreon Controller
• Visual indication of individual span status
• Requires 2 Switched Ethernet ports – voice and
control
• Supports T1 PRI Protocols – AT&T 4AESS, AT&T 5AESS,
DMS100 and NI2
• Supports E1 PRI Protocols - EuroISDN
The Freedom to Communicate
The Cypreon Advantage
CIP 210 Telephone
• CIP210 Phone
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9 x 20 LCD Character Display
14 Programmable Keys
Headset Support
Speakerphone
Auto Discovery
Built-in Quality of Service Device
Software downloaded from Cypreon Controller
automatically
Supports ‘power over LAN’ IEEE 802.3af option B
DHCP Support
Identical hardware to the 20-20
Colors: Charcoal or Warm Gray
The Freedom to Communicate
Cypreon System Components
WAN Gateway
• Cypreon WAN Gateway
• 1U WAN Gateway
• Uses include
• VoIP between geographically dispersed corporate locations
• Satellite office connectivity
• Connect multiple Cypreon systems via WAN
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Hop Off – Hop On Support
Virtual Numbering Plan in Cloud
Interconnects legacy systems and Cypreon
Multi codec support G711, G723, G726, G729,
NetCoder – codec support automatically negotiated
• H.323 and SIP compliant
The Freedom to Communicate
The Cypreon Advantage
• Open Architecture
• Quality of Service
• Modular, Scalable Design
• Simplified Administration
The Freedom to Communicate
The Cypreon Advantage
Simplified Administration
• Internal Cypreon webpage
• Anytime access to system administration
& maintenance software
• System software & updates
• Product documentation
• 3rd party software
• On-line access to
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Cypreon Console
Fingertip Toolsets
Cypreon Connect
Controller Status
• On-line Technician Access to Cypreon
Controller
The Freedom to Communicate
The Cypreon Advantage
Simplified Administration
• Cypreon Console
• Simplifies database programming and system
administration
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Standard browser-based graphical user interface
Comprehensive online help
Self-paced Quick Start tutorial
Easy to install & maintain
• Downloadable from Cypreon internal webpage
• Auto-updates to current software version
• Operates on any Windows 95 or higher OS
• 5 concurrent Cypreon Console sessions
The Freedom to Communicate
The Cypreon Advantage
Fingertip ToolsetTM
• Authorized users can
maintain their own station
settings
• Speaker / Headset / Handset
volume settings
• Forwarding rules &
destinations
• Programmable Feature Keys
• Customize & print faceplates
• User Password
• Minimizes station
programming Changes
• On-Line Help!
The Freedom to Communicate
The Cypreon Advantage
Hot Desking
• Login / Logout eliminates Moves from the MAC
equation
• Personal settings download to station at login
• Programmable feature keys
• Default phone settings
• Class of service
• Temporary or permanent moves supported
• Excellent for Call Center or split-shift environments
• No need to move phones
• No need to modify Cypreon database settings
The Freedom to Communicate
The Cypreon Advantage
TAPI Call Control
• TAPI TSP
• Class of Service Option
• Downloaded from Cypreon Controller
• Installed on Client PC
• Enables third-party integration
• Application support for MS Outlook, ACT, GoldMine, Card Scan etc.
• Attendant Console Interface
• User Page Web Based Download
The Freedom to Communicate
The Cypreon Advantage
Full-Featured Telephony Support
• System Features
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ANI/DNIS Delivery
Dial Restrictions
Least Cost Routing
Hunt Groups
Graphical Attendant
Work Station
Hot Desking
CTI Support
Voicemail Integration
Call Routing
The Freedom to Communicate
• Directed & External
Page
• Company Directory
• Class of Service
• Night Mode
• Call Park / Pickup
• Music on Hold
• SMDR
• E911 Compliance
The Cypreon Advantage
Comprehensive Station Features
• Station Features
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Display phone with Caller ID
One-touch Voice Mail access
6 party call conference
Transfer (blind, supervised,
whispered)
• Mute
• Hold
• Speed Dial Features
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Individual speed dial(s)
Redial last number
Last 10 numbers
System directory
The Freedom to Communicate
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Speakerphone / headset
DSS/BLS
Do Not Disturb
Call Forwarding
Multi-state LEDs to indicate
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Message Waiting
Call on Hold
Call Muted
Line in Use / Call Waiting
• Menu access to all softfeatures
• Login/logout
The Cypreon Advantage
Automatic Call Distribution
• ACD Routing
• Calls can be automatically directed to ACD Groups based on DNIS
• Group routing can be defined as Broadcast (all), Circular (next
Agent) , Linear (first Agent, second Agent) or Uniform (longest
idle)
• Calls can be queued or directed to other ACD Groups based on
Agent availability and forwarding rules
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DNIS Call Routing
Max ACD Groups is 32
Agents can be in up to 8 ACD Groups
Agent Login/Logout supported at the CIP210 phones
Screen Pop and Call Control via TAPI TSP
The Freedom to Communicate
The CLARO Solution
Cypreon Single Site
The Freedom to Communicate
Cypreon
WAN Interconnectivity
Product Overview
Experience the Freedom of Communications
without Limits
The Freedom to Communicate
Interconnectivity
The Solution
• CLARO & ROBO Solution
Economical
Secure
Smart
Clear and Simple
The Freedom to Communicate
The CLARO Solution
CLARO Integration
• Fully converged IP solution
IP Network
• Existing equipment
leveraged
• No additional extensions
• No PBX reprogramming
• Multi-path call routing
LAN
Teltronics Claro
Existing infrastructure
The Freedom to Communicate
The CLARO Solution
Intelligent Routing
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Smart, Transparent Call Routing
Native Dialing
Universal ‘Private” Numbering Plan
Automatic least cost routing
PSTN redundancy
Constant QoS monitoring
Calls are always carrier-grade quality
The Freedom to Communicate
The CLARO Solution
Quality of Service
Calls over IP only if
network quality meets par
PBX
•Variable, user- defined threshold level
Teltronics Claro
Yes!
QoS?
Teltronics Claro
PBX
IP Network
Sarasota Office
PSTN
IP Network
The Freedom to Communicate
The CLARO Solution
Quality of Service
Calls over PSTN if
network quality is below par
PBX
9-1-707-766-2240
Petaluma Office
Teltronics Claro
QoS?
No
!
Teltronics Claro
IP Network
Sarasota Office
PBX
PSTN
IP Network
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The CLARO Solution
Always On
• Call failover to PSTN via copper-to-copper
auto relay
• Power loss
• Gateway malfunction
• Administrator option
• Emergency number routing
(auto or forced pass-through to PSTN)
• Local number routing
(local and 1-800 number pass through)
The Freedom to Communicate
The CLARO Solution
Smart Call Handling
• H.323 and SIP concurrent support
• NAT/Firewall traversal
• Configurable remotely via Gateway Configurator
• Configurable via Blue Seal Security Lock
• Automatic call type detection
• RBNM down to the port level
• Hop-on with auto-dial support
• Hop-off with authentication
• Gateway Level and Call Level Authentication
• Least Cost Routing
• Private Numbering Plan
The Freedom to Communicate
The CLARO Solution
Optimized Voice Clarity
• Multiple choices of voice compression,
negotiated call by call
• Voice prioritization
• Quality boosting algorithms
• Voice and Signaling AES Encryption
The Freedom to Communicate
The CLARO Solution
Total Solution
• Stand-alone solution
• No reliance on gatekeeper
• No redundant equipment
• No single point of failure
• Unique Officer-Private architecture
• Easy deployment
• Automatic new gateway initiation
The Freedom to Communicate
The CLARO Solution
Claro ROBO
• Claro ROBO (2-port)
• Universal analog (FXO-FXS)
• LAN/WAN/VoIP gateway
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Remote Office, Business Office (ROBO)
NAT router/Firewall
DHCP server
DNS server
4-port 100MBps Ethernet switch
Blue Seal Security Lock™
The Freedom to Communicate
The CLARO Solution
Claro Connect
• USB Adaptor + client software
• Dual usage options
• Any analog phone + USB adaptor
• Sound card + headset
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Mobile workers, Road Warriors
Multiple codecs with dynamic selection
Auto dial
Voice priority modulation
NAT/Firewall traversal
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The CLARO Solution
Claro Link and Talk
• Web phone/ “click and talk”
• Call from PC with Internet Explorer browser
• Connection to any designated PSTN number
• Hop-off or Hop-On
• PBX extension
• Terminated by any CLARO or ROBO gateway
The Freedom to Communicate
The CLARO Solution
Mobile Office
The Freedom to Communicate
The CLARO Solution
Enterprise Connectivity
The Freedom to Communicate
The CLARO Solution
Summary
• Clear and Simple
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Easy to install, deploy, manage, use
Optimized voice quality
Interoperable with all vendor equipment
Stand-alone, self-contained, end-to-end solution
• Smart
• Guaranteed carrier-grade quality, reliability
availability
• Secure
• Economical
The Freedom to Communicate
Cypreon
Network Assessment
Overview
Experience the Freedom of Communications
without Limits
The Freedom to Communicate
VoIP Network Assessment
VoIP Deployment
• Assess the network’s voice quality
capability and determine the number of
simultaneous VoIP calls the existing
network can support
• Isolate trouble-spots affecting VoIP
performance
• Report on the performance of the
network, the VoIP system, and other
applications before, during, and after VoIP
deployment
The Freedom to Communicate
VoIP Network Assessment
VoIP Deployment
SAA
TRAFFIC AGENT
SAA
ROUTER
APPLICATION
SERVERS
NETPROXY
NETREGARD
WEB AGENT
NETALLY
TEST
CENTER
TRAFFIC
AGENT
APPLICATION
SERVERS
The Freedom to Communicate
REMOTE GUI
NETREGARD
WEB AGENT
VoIP Network Assessment
VoIP Evaluator
The Freedom to Communicate
VoIP Network Assessment
VoIP Life Cycle
Deployment
• Install HW & SW
• Verify Performance
Pre-Deployment
• Assess Network
• Analyze & Report
Operational
• Monitor
•Troubleshoot
Expansion/Upgrade
The Freedom to Communicate
VoIP Network Assessment
VoIP Summary
• VoIP Network Assessment is a required
activity for both Vendor and Customer
• VoIP Network Assessment is a chargeable
activity which is ‘refunded’ at the time of
order
• VoIP Network Assessments should ideally be
conducted at regular intervals to ensure
that the network performance has not
changed.
The Freedom to Communicate
Cypreon
Configuration
Overview
Experience the Freedom of Communications
without Limits
The Freedom to Communicate
Cypreon Configuration
Network Assessment
• Decision 1: Does the Customer have a
Switched Ethernet network that is VoIP
ready?
• If not, a Network Assessment must be
scheduled with Technical Services
• Not sure, consult Technical Services
• If so, proceed
The Freedom to Communicate
Cypreon Configuration
Turnkey or Software Only?
• Decision 2: Does Customer require turn-key
solution or Cypreon software only?
• Cypreon is available as a package which
includes Controller, Red Hat Linux 7.3 and
Cypreon software
or
• Cypreon software can be purchased
standalone… a copy of Red Hat Linux 7.3 is
provided
The Freedom to Communicate
Cypreon Configuration
Software Configuration
• Decision 3: What Cypreon software
package 75, 150 or 350?
• How many device ports are required?
• Include CIP10 or CIP210 phones, analog trunk ports,
analog station ports, digital ports (23 T1-PRI, 30 E1PRI), overhead paging circuits and parking slots
• What near-term expansion is planned?
• Determine and select the appropriate software
package
Note: The number of Cypreon Users can be greater than the number
of physical telephone instruments
The Freedom to Communicate
Cypreon Configuration
CIP Phone Requirements
• Decision 4: How many CIP 210 phones
are required?
 Note: Each CIP device requires a single Switched
Ethernet port
 Note: Each CIP device requires external power
adapter or in the case of the CIP210 a suitable
‘power over LAN’ solution
The Freedom to Communicate
Cypreon Configuration
Analog Gateway Requirements
• Decision 5: Analog Loop Start Trunk and/or Analog
Station Support
• Does the Customer currently have either analog
ground start or loop start lines, if so how many?
• Does the Customer intend to deploy analog station
sets (2500 type), if so how many?
• Does the Customer have a fax machine, if so how
many?
• Does the Customer have a voicemail system, if so how
many analog ports are installed?
• Does the Customer have any other types of analog
devices?
• Is ‘Overhead Paging’ going to be used?
The Freedom to Communicate
Configuration
Analog Gateway Requirements
• Decision 6: How many Analog Gateways will be
required?
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How many Trunk ports?
How many Station ports?
How many ‘overhead paging circuits’?
Calculate the number of Analog Gateways and specific
configuration
• Select ‘standard’ Trunk/Station configuration or
custom-build a la carte
• Trunks and stations must be grouped in 4-port units (4 trunks
or 4 stations)
 Note: An ‘overhead paging circuit’ consumes ‘a group’ of 4 circuits
The Freedom to Communicate
Configuration
Digital Gateway Configuration
• Decision 7: Does the customer intend to
use digital telephony?
• Does the customer currently have T1-PRI (or
E1-PRI)?
• If so, how many spans?
• Does the customer have T1/E1 voicemail?
• Select an appropriate Digital Gateway, Quad or
Dual
• Cypreon currently supports NI2, AT&T5AESS,
AT&T4AESS and DMS100 (EuroISDN)
The Freedom to Communicate
Configuration
Accessories
• Decision 8: What accessories are required?
• Analog Gateway Cable Kits
• Digital Gateway Cable Kits
• Power Over LAN Hubs
 Note: These items are separate to allow Distributors to provide
‘standard’ cables and to allow for non standard requirements
The Freedom to Communicate
Configuration
Technical Support and Maintenance
• Decision 9: Cypreon Technical Support
• Provides access to the Atlanta NOC for
Technical Support
• Provide regular software updates and access to
software patches
• Calculated at 12% of list price
 Cypreon contains a high proportion of ‘software’
 A Cypreon software update service is available but does not
include Technical Support
The Freedom to Communicate
Configuration
Installation
• Decision 10: Cypreon Installation. Is
Teltronics involved in the installation?
• Schedule installation dates
• Provide pre-installation information in the
form of worksheets
• Install
• Perform Customer Acceptance Testing
• In-Service Operation
The Freedom to Communicate
Configuration
Training
• Decision 11: What Customer Training is
required?
• System Administration Training – 3 days
• Cypreon Installation & Maintenance Training – 5
days
The Freedom to Communicate
Experience the Freedom of
Communications without Limits
The Freedom to Communicate