Transcript Document

NBX V3000 IP
Telephony Solution
We’re Changing the Way
Business Communicates.
3Com Confidential
Why IP Telephony Now?
IP PBX Sales > PBX Sales in 2004/5
IP Telephony Reaching Inflection Point
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LAN Telephony Adoption (Average of Analysts)
United States Line Shipments
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Traditional Solution -- PBX
• 2 cabling plants--66 block
distribution
• Separate v-mail with
separate management
• Difficult programming
• No call detail reports
• Limited connectivity for 3rd
party applications
• Expensive upgrades
Is this a platform for the future?
3Com Confidential
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Anatomy of an Application
Traditional PBX Vs. NBX
Traditional PBX
Analog or Digital
Station Ports or T1
Channels
Physical per port
connection
CTI Boards
Dialogic, NMS,
Brooktrout, etc.
Application
Server
Application
O/S
Device Driver
Value Proposition
•Open Platform
•Scaleable
•Higher Reliability
•Integrated
•Lower Cost
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•Mobile
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NBX V3000 Overview
• Key Attributes
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Cost-effective IP telephony solution
1U height
4 analog FXO ports built-in
1 analog FXS port built-in
Single power supply and hard disk
15 business phone licenses included
Supports up to 1,500 devices
Supports up to 720 PSTN lines
• Standard Applications include:
– 4 ports / 400 hours Auto Attendant /
Voicemail
• Expandable to 72 ports
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WAN
PSTN
Call Detail Recording (CDR)
Email integration
Auto Discovery / Relocation
CTI-Computer Telephony Integration
System Administration
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Better Applications Equal Better
Business
Built-in Voice Mail
Call Detail Reporting
pcXset
CTI
• Leverage applications to give your company a competitive
advantage
• Applications can have a substantial return on investment
• Applications can help reduce your total cost of operations
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NBX Built-in Applications
Browser Based Mgmt
Unified Voice / E-mail
CTI
Off-Site Notification
Call Detail Reporting
pcXset Soft-phone
(1 free)
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NBX 6.0
NBX Basic ACD
• Description
– Built-in ACD solution provides:
– Linear, Circular, Most Idle Agent call
routing algorithms
– Delayed Announcements
– ACD Agent List & Agent Workgroups
– ACD Reports (CDR)
– ACD Group & ACD Agent Data
– Time Stamp based queuing of calls
waiting for a hunt group member
ACD Groups Listing
• Deployment Considerations
– 2 agents built-in for demos; 3 agent base
keycode; N+ 1 agent keys thereafter
• Positioning Tips
– Competitive advantage as built-in service
Vs. IP Office, 3300, Call Mgr.
– Nice price/performance between built-in
AA/HG & eXchange CC
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NBX Phone Portfolio
3100
Entry
3101
Basic
IP3000
Conference
3105
Attendant Console
3101-Spk
Basic
3106C
Cordless
3102
Business
3103
Manager
3107C
Cordless
pcXset
Softphone
Legacy Link –
16-Port Analog
NBX 1-Port
ATA
NBX 4-Port ATA
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3103 Manager Phone
• Description
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Large Display Phone
Full Duplex Speakerphone
Headset jack built-in
Large LCD Display
Supports IEEE 802.3af PoE
Gigabit (GbE) LAN + PC Ports– first to
market
– Supports NBX protocol initially, SIP TBD
timeframe
– All new User Interface
• Support to 12 System Appearances lines,
has 3 configured by default and does not
require them to be mapped to buttons.
• At any given time a maximum of 3 calls
are visible on the LCD.
• Down arrow icon shows up on the LCD
when the user has more than 3 calls.
3103 Manager
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3103 Manager Phone – User Interface
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3107C Cordless Phone
• Description
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900MHz Cordless IP Phone
NBX feature access & similar UI
Multi-Line Access
DTMF, hold, Xfer, feature, talk,
channel and 4 mappable buttons
– Remote Antenna Base
• Strategic coverage
• 1000 ft++ Range
• Benefits
– In-building Mobility Offer
– Small form-factor for portability
3107 Cordless
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Administer The System and
Manage Telephone Users
Intuitive Browser Based
Administration
Call Reports to Manage Costs
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Case Studies
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Ventura Unified
Company Name
Ventura Unified School District
Employees/Nodes
 1600 employees / 18,000 students
 27 campuses, 4 administration sites
Location
California, USA
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+1000 phones at 14 sites to date
+3000 connected Ethernet devices
Business Problem
 Legacy telephone equipment lacked a path for expansion and feature
requirements
 Wanted:
• A phone and one or more connected computers in each classroom
• Structured cabling and a path for data, voice, and video in a single
converged network
• Feature-rich telephony features including automated attendant, voice mail,
call detail reporting, off-site notification, vmail/email integration
• Evolutionary and Ethernet-based
• Flexible configuration, reliable operation, quick to install, simple
Moves/Adds/Changes low cost of ownership
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Ventura Unified - Solution Benefits
Solution Benefits
 Automated attendants save considerable office “switchboard” time in the office
 Voice mail improves communication throughout the entire school community
 Attendant console, operator groups, COS, end-user feature management
through web browser, vmail/email TAPI integration
 Moves/adds/changes are handled by regular IT staff. Browser management
withNetSet
 Savings of $50,000-$100,00 per site in architectural and construction costs for
new sites
Vendors Considered
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3Com
Cisco
Avaya
Alcatel
Why 3Com
 Rapid implementation
 Feature rich
 Compatible with existing network infrastructure
 Compatible with existing networking skills
 Standards-based and evolutionary path
 Low acquisition cost, reasonable cost of ownership
 Leveraged with other 3Com offerings
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Ventura Unified
Ventura’s Metro Network
• Single mode dark fiber
provided through CATV
franchise.
• 75 public agency sites, 28
school sites
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Steris Corporation
Company Name
Steris Corporation
Business Type
Technologies to prevent contamination
Employees/Nodes
 4,500 Employees
 47 Sites Worldwide
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3,000 Phones
2,500 Computers
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Steris Corporation - Solution Benefits
Business Problem
 Replace existing legacy PBX or key systems in
remote manufacturing facilities
 Age of systems, new facilities
 Reliable voice communications
 Integrating with mixed LAN vendors – primarily
Cisco
Vendors Considered
 3Com
 Cisco
 Avaya
 Nortel
Solution Benefits and Why 3Com
 Centralized administration of telephone system
 Reduced monthly PSTN costs
 Simplicity to configure
 Scalability for different office sizes
 Enabled us to take advantage of our AT&T SDN network for On Net calls.
 Ability to manage any of our 12 systems from any PC with IE
 Users where able to easily change their profiles using NetSet. Reducing
service calls for basic MAC work
 Ease of meeting AC power requirements with Ethernet Power Source
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3Com IP Voice Customers
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3Com Voice Market Experience
• 1998 -1st to market with IP-PBX
• Over 16,500 system
deployments
• Over 600,000 phones shipped
• Operates on 3Com & 3rd-party
LAN/WAN infrastructure
• 35+ industry awards and
growing
• #1 IP-PBX systems in 41-400
line size*
*Source – InfoTech 1QCY04
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