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[Name of
Your Dealership]
[Date of Event]
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Toyota Philosophy Introduction Video
Warranty Coverage
Toyota Care
Genuine Toyota Parts
Toyota Safety
The Toyota Dealership Advantage
Service and Vehicle Features
Wrap-Up/Exit Survey
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Our History and Philosophy
Our Community Involvement
Our Commitment to You
Your Dealership Team (introductions)
Toyota New Vehicle
Limited Warranty
Toyota Certified Used Vehicle
Limited Warranty**
Basic
Comprehensive
3 years or 36,000 miles
12 months or 12,000 miles
 All components other than normal
wear and maintenance items
(including adjustments)*
Powertrain
5 years or 60,000 miles
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Engine Parts
Transmission and Transaxle
Front-Wheel-Drive System
Rear-Wheel-Drive System
Powertrain
7 years or 100,000 miles
 From original purchase
Roadside Assistance
1 year
* With the exception of wheel alignment and wheel balancing, which are limited to one repair during the first 12 months or 20,000 miles,
whichever occurs first. For specific information, please refer to your Toyota Warranty and Maintenance Guide.
** Refer to your Certified Warranty Supplement for warranty details.
New Vehicle
Limited Warranty
Hybrid System Warranty
8 years or 100,000 miles
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Battery Control Module
Hybrid Battery*
Hybrid Control Module
Inverter with Converter
Plus Toyota Transportation
Assistance during the New
Vehicle Limited Warranty
* On 2004-2010 MY Prius, 2007-2011 MY Camry Hybrid and 2006-2010 Highlander Hybrid vehicles, under the California
Emission Warranty, the hybrid battery is warranted for 10 years or 150,000 miles from the vehicle’s in-service date, whichever
occurs first. For specific information on the battery warranty, please refer to your Toyota Warranty and Maintenance Guide.
1. What is the basic warranty coverage on your
new Toyota?
2. What resource booklet would you find in your
glove box to learn more about your vehicle’s
warranty coverage?
3. A loaner car is provided for repairs that take how
many hours or more?
COMPLIMENTARY MAINTENANCE PLAN WITH 24/7 ROADSIDE ASSISTANCE:
Toyota Recommended Maintenance Log Services1
 Covers normal factory scheduled
service for 2 years/25,000 miles,
whichever comes first (maximum
of 5 services)
 Replace engine oil and oil filter
 Inspect and adjust all fluid levels
 Rotate tires
 Multi-point vehicle inspection
 Service history and reminders
for active customers
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 Towing to closest Toyota dealership
(or Toyota dealership of choice if
within 25 miles of vehicle location)
 Winching4
24-Hour Roadside Assistance2
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Lockout protection
Tire service
Battery jump starts
Fuel delivery3
Normal operating conditions exclude those items listed in the Maintenance Guide under Special Operating Conditions.
The Toyota vehicle cannot be part of a rental or commercial fleet, or a livery or taxi vehicle.
Valid only in the Continental U.S. and Alaska. Includes fluids only as indicated. Does not include parts.
Emergency fuel supply will be delivered to get you to the nearest gas station.
Extrication from any ditch, mud, sand or snow will be provided. The vehicle must be immediately adjacent to a regularly
traveled road and capable of being serviced with standard servicing equipment.
BENEFITS
 Helps reduce ownership costs
 All services performed by Toyota-trained technicians
 Use of only Genuine Toyota Parts
 Helps prolong tire life
 Helps lease customers meet regular maintenance obligations
 Helps maintain resale value
 Confidence of 24-hour Roadside Assistance
GENUINE TOYOTA 0W-20 SYNTHETIC OIL:
 Can improve fuel efficiency compared to conventional or non-synthetic motor oils
(results may vary according to temperature, operating conditions and vehicle’s base
fuel economy)
 Reduces engine friction and provides uniform engine lubrication, helping prevent
engine deposits
 Provides quicker oil flow for faster starts and better overall engine protection over a
wide variety of temperatures
 More environmentally friendly
 Specially formulated for your Toyota vehicle
MAINTENANCE SCHEDULES:
Conventional Oil
Synthetic Oil
NOTE: Refer to your vehicle-specific Maintenance Guide for the exact recommended maintenance for your vehicle.
The information above is a general guide.
SERVICE EVERY 5,000 MILES OR 6 MONTHS HELPS MAKE SURE YOUR
TOYOTA STAYS IN TOP CONDITION:
 Inspect and adjust all fluid levels to help avoid damage caused by unchecked
consumption or leak issues
 Replace conventional oil and oil filter*
 Tire rotation and proper inflation
prolong tire life and identify
alignment or balance concerns
early on
 Multi-Point Vehicle Inspection
provides comprehensive check
of vital components such as the
brake system
* Does not apply to synthetic oil except for 2011
Tacoma and 2010 4Runner equipped with the
4-cylinder 2TR-FE engine, which require synthetic
motor oil AND require oil/filter changes every
5,000 miles or 6 months.
1. Name two Toyota Care services recommended
every 5,000 miles or 6 months?
2. What are three services Roadside Assistance
provides?
3. Name two key benefits of regularly maintaining
your vehicle?
GENUINE TOYOTA OIL FILTER
Pressure Release Valve
 Safety feature that opens only when filter is
clogged allowing oil to flow to the engine
Filter Element
 Better filter quality
 Helps protect against dirt and contaminants
 More filtering surface area than major
aftermarket competitors
O-Ring
 Custom-molded to hold O-ring in place
during removal
 Seals better and minimizes leaks
 Example of typical aftermarket “cut” gasket
GENUINE TOYOTA AIR FILTER
Triple-Layer Filtering Element:
 Contains coarse, medium and fine
filter elements
 Maintains proper airflow
 Captures most types of contaminants
Polyurethane Resin Frame:
 Rigid molded frame maintains
a tight seal
 Seals out dirt and dust
 Reduces interior noise
Toyota Designed and Engineered:
 Specifically for your Toyota vehicle
GENUINE TOYOTA CABIN FILTER
Pollen and Electrostatic Filter:
 Helps provide cleaner air inside the vehicle
 Reduces allergic reactions
 Some filter elements hold an electrical
charge that captures smaller lungdamaging particles such as tire dust
and asbestos
Activated Charcoal Filter:
 Absorbs toxic odors and gases such
as nitrogen oxide, sulfur dioxide
and hydrocarbons
 Captures large contaminants and particles
 5-layer design delivers maximum
performance and durability
ACCESSORIES
 Broad line of precision-engineered accessories:
– Enhance performance
– Customize appearance
– State-of-the-art entertainment, navigation, security
– Interior/exterior vehicle protection
– Cargo and towing solutions
 Integrated design features ensure an exact fit for your specific vehicle
 Engineered to meet/exceed rigorous Toyota product quality standards
 Help enhance and maintain optimal resale value
TOYOTA EXTRA CARE EXTENDED PROTECTON*
 Available for Toyota vehicles less than three years old (from vehicle
in-service date), or fewer than 36,000 miles, whichever comes first.
 Three coverage levels available:
Platinum Plan: covers virtually every vehicle component group
– Terms range from 3 years/50,000 total vehicle miles to 8 years/
125,0000 total miles
Gold Plan: extended service coverage for most major vehicle components
– Terms range from 3 years/50,000 total vehicle miles to 8 years/
125,0000 total miles
Powertrain Plan: extended service coverage for engine, transmission
and axle-assembly components
– Coverage provided for 6 years/100,000 total vehicle miles
NOTE: Coverage details are within your Toyota Financial Services Vehicle Service Agreement.
* Program offered by Toyota Financial Services.
TOYOTA REWARDS VISA®
 Turns everything you buy into redeemable points:
– 5 points for every $1 spent at participating Toyota dealers
– 1 point for every $1 spent everywhere Visa is accepted
– Redeem points for service, parts, accessories or eligible Toyota vehicle
purchase or lease at participating dealerships
 Card benefits:
– Live 24-hour card member services
– Free online account management
– Purchase security for damaged items
– Auto rental collision damage waiver
– And much more!
TOYOTA’S EXCITING NEW IN-CAR TECHNOLOGY
 A collection of popular mobile applications and data services integrated with select Toyota
vehicles
 Integrates popular smartphone applications into your Toyota’s multimedia system
 Includes three years of complimentary services
ENTUNE™ KEEPS YOU CONNECTED1
 Search more than 16 million points of interest with Bing™
 Find movies, buy tickets and navigate to the theater with MovieTickets.com™
 Use OpenTable® to find local restaurants, search by cuisine type and make reservations
 Enjoy personalized music selections with iHeartRadio and Pandora®
 Stay up to date with your favorite sports teams and stocks—plus traffic, weather
and fuel prices
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use of Pandora® or iHeartRadio may have an impact on your cellular data plan.
GET CONNECTED IN THREE EASY STEPS
To create your Entune™ account:
1. Register online at toyota.com/entune with your personal email address and Vehicle
Identification Number (VIN).
2. Watch for the confirmation email that confirms your registration and validates your
account—then click the link in the email to activate your account.
3. Enter your password, confirm and then click “Activate.”
QUESTIONS?
You’ll find all you need to know about Entune™ at Station 4.
STAR SAFETY SYSTEM™
 Anti-lock Braking System
– Prevents brake lockup by “pulsing” brake pressure to each wheel
 Brake Assist
– Detects sudden/“panic” braking and adds the full pressure needed
 Electronic Brake-Force Distribution
– Redistributes brake force, helping prevent rear wheel lockup during sudden braking
situations
 Vehicle Stability Control
– Helps prevent slip/traction loss by reducing engine power and applying brake force to the
wheels that need it
 Traction Control
– Helps maintain traction on wet, icy, loose or uneven surfaces by applying brake force to
the spinning wheel(s)
FIRST FULL-LINE MANUFACTURER TO MAKE THESE FEATURES STANDARD
ON ALL VEHICLES
SMART STOP TECHNOLOGY
 Advanced-technology braking system enhancement
– Designed to provide an additional measure of confidence in your vehicle
 Automatically engages to reduce engine power when the vehicle is moving
and the accelerator and brake pedals are applied at the same time, under
certain conditions:
– Activates when accelerator pedal is depressed first and the brake pedal
is applied firmly for longer than one-half second at speeds greater than
5 miles per hour
 All 2011 Toyota vehicles will come standard with Smart Stop Technology (SST)
FLOOR MAT SAFETY
All Toyota floor mats are custom-designed to fit the specific floor pan of each
distinct Toyota vehicle:
 Proper installation:
– Align the two holes in the floor mat with the two retaining hooks
– Press mat down so retention hooks go through the holes
– Shift forward or backward as needed to ensure floor mat is secured in place
(all Toyota floor mats feature non-skid backing to help minimize movement)
 Regularly check that your floor mat is secure
– Your dealership’s service department checks your floor mat at each
vehicle service
 More information available in your Owner’s Manual
COMPLETE MAINTENANCE CARE:
Technicians
 Factory trained and certified
 Toyota-specific diagnostic tools
and equipment
 Direct manufacturer’s support
Vehicle Service History
 Electronic service records
Value of Genuine Toyota Parts
 Engineered specifically for your Toyota
 Designed for durability and
high performance
 Protects your investment and warranty
NOTE: For specific vehicle application and maintenance for special operating conditions and for intervals beyond 15,000
miles or 18 months, please refer to your Scheduled Maintenance Guide. For model year 2004 and earlier refer to your
Owner’s Manual supplement or your Scheduled Maintenance Guide (as applicable).
1. What are two benefits of using Genuine
Toyota Parts?
2. What are two benefits of bringing your Toyota
to us for your parts and service needs?
3. Name three convenience services we offer?
PROLONG TIRE LIFE
 Check pressure regularly
 Check alignment and tire balance periodically
 Rotate tires every 5,000 miles
 Visually inspect for uneven wear
 Replace when tread is less than 2/32” deep
 Improve fuel economy by about 3.3% by keeping tires
inflated properly*
– Underinflated tires: wear on both edges
– Overinflated tires: wear in center
NOTE: Check vehicle-specific Owner’s Manual for more information.
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* Source Department of Energy
FUEL ECONOMY TIPS
Getting the Most Mileage for Your Dollar
 Helpful hints that can give you the most mileage for your dollar
 Properly maintain your vehicle:
– Regularly check and maintain proper tire pressure
– Regularly check and replace air filters
– Regularly check and adjust fluid levels
 Plan ahead—try to combine several short trips in order to minimize cold engine starts
 Accelerate at a moderate pace
 Monitor your highway speed
 Don’t carry unnecessary loads
 Use the air conditioning and defroster only as needed
Additional References on Fuel-Saving Ideas:
 http://www.fueleconomy.gov/feg/maintain.shtml
 http://drivesmarterchallenge.org/ is designed to help drivers save fuel and money
INDICATOR SYMBOLS
Airbag SRS
High beam
Battery warning
Low oil
Brake system
Low tire pressure
Check engine
Maintenance required
Cruise control
Master warning
Driving ready
Slip indicator
Headlight
Transmission
Note: Red indicator means immediate action.
Refer to your vehicle-specific Owner’s Manual for more information.
BATTERY CHECK/JUMP START
Toyota TrueStart™ and True-2™ Batteries
 High reserve capacity
Jump-Start Procedure
Consult your vehicle-specific Owner’s Manual for more details.
1. Turn off all lights and accessories.
2. Make correct cable connections (positive = red; negative = black).
3. Run engine at 2,000 rpm on booster vehicle.
4. Disconnect cables (negative = black; positive = red).
SAFETY NOTE: Do not lean over or stand close to discharged battery during the starting procedure.
KNOW YOUR KEY CODE
 Every new Toyota comes with two master keys, one valet key and
aluminum tag with imprinted key code:
– Replacing master key may be costly
– Keep aluminum key-code tag in a safe place outside your vehicle
– Record your key code in a place you’ll remember
 If you lose your keys or key code:
– Key codes may be obtained from your dealership’s Parts Department
with a photo ID, proof of ownership and VIN number
USEFUL WEBSITES
ToyotaOwnersOnline.com
 Online service scheduling
 Service history access
 Toyota vehicle features iGuide videos
 Interactive Owner’s/Reference Manuals
Toyota.com/safety/
Learn more about:
 Smart Stop Technology
 Star Safety System
 Toyota’s IIHS Top Safety Picks
Toyota.letstalk.com
 Find Bluetooth phones compatible with
your model
 Find pairing information for your phone
ToyotaMobility.com
 Mobility solutions
 Financial assistance
DEALERSHIP AMENITIES
 Operating hours
 Free WiFi
 Shuttle Service
 Food Court
 Lounge
 Extended Service Department Hours
 Loaner/Rental Cars
 Free Car Wash
Thank You
for Joining Us!