Transcript Safety Tutorial for Waiter / Waitress

Safety Tutorial for
Waiter / Waitress
By: Jennifer Bradford
Middletown High School
Training Tasks for
Waiter/waitress
• Learn to life properly
• Safety with self, others, equipment, other
elements.
• Proper Uniform
• Chemical safety
• Use of tools and equipment
• Protocol for injury and emergencies
Pre-Test
• A waiter can wear any dark shoes to work. T/F
• A waitress should use her back to lift a full tray.
T/F
• Chemicals should only be in there own container
T/F
• You are expected to know how to use a fire
extinguisher T/F
• When you get injured, you are to hide it so not to
make a scene. T/F
Answers for True or False
•
•
•
•
•
1-F
2-F
3-T
4-T
5-F
Appropriate Clothes
• Uniform, such as:
– white dress shirt/black pants
– Non skid shoes
– No excess jewelry/makeup
– Hair groomed
Safety Equipment
• Wet floor signs
• Non skid shoes
• Equipment in good working condition:
such as trays, tray jacks, etc.
Tools
• You will be expected to properly and safely
use:
– Knives
– Blenders
– Slicers
– Food processors
– Computer/POS systems
Equipment/Machinery
• Do not use equipment you are not trained
on.
• Ask for assistance when machines are not
performing properly.
• Know the pieces and specifications of the
machines you will be using.
Floors/Doors/Exits
• Know where to find exits
• Floors will be slippery when wet and a sign
is mandatory after mopping
• Know what doors to use for in/out as to not
hit other servers/employees
Chemical Safety
• Know where MSDS manual is kept and
how to read the information.
• Do not mix chemicals.
• Do not leave chemicals on work areas or
in unapproved containers.
Ergonomic Hazards- Lifting
• Bend at the knees
• Do not reach in front of customers to pour
or serve, pull the glass/dish in front of you.
• Serve at the person instead of over the
person when possible.
• Do not lift/move heavy objects alone, get
help
Infectious Disease
• Wash hands properly before touching any
food or utensils
• Avoid cross contamination by ensuring
sanitary conditions
• Do not come to work if sick.
• Wear gloves when appropriate.
• Cover wounds
Fire Safety
• Safe fire prevention practices
include:
• know and follow the fire safety
procedures in your workplace
• know how to safely use fire
extinguishers if you are expected
to use them
• know fire alarm locations
Electricity
•
•
•
•
Danger can come from:
using worn or damaged electrical cords, and outlets
unsafe work practices
using improperly wired or ungrounded outlets
•
To help avoid electrical hazards and accidents
• do not plug in electrical equipment with wet hands or
while touching a wet surface
• use outlets that have a ground fault circuit interrupter
(GFCI)
Robbery/Bomb Scare
• Any suspicions – Call for HELP
• Do not try to be a hero, it is not worth your
life – do not argue with the person.
• Avoid counting money in front of anyone
• Do not go outside with your bank
• Try to leave the building with another
person
Angry/Threatening Customers
• Try to make the customer happy before it
escalates to angry/threatening.
• Talk and act calmly and rationally as to not
further excite the customer.
• Try to have a co-worker present for witness.
• Get a supervisor at the first indication of trouble.
• Do not be afraid to
ask the customer to leave
• Do not be afraid to call the police
How to report an injury and to
whom?
• Tell your supervisor immediately about any injury
even if you think it is minor or ‘no big deal.’
• Do not touch anything in the surrounding area.
• If the injury is severe wait for a person trained in
first aid.
• Do not touch or try to move an injured person.
• Gloves MUST be worn in the presence of bodily
fluids
Post Test
• If Someone is bleeding hold there wound
with your hand. T/F
• Tell an angry customer to get lost. T/F
• If a piece of equipment is not working ask
for help. T/F
• Washing hands can prevent disease. T/F
• If a chemical accident happens I need to
get the MSDS binder T/F
Post Test Answers
• 1-F
• 2-F
• 3-T
• 4-T
• 5-T
Safety Web Resources
• http://www.osha.gov/SLTC/teenworkers/te
enworkers.html
• http://www.osha.gov/
• http://www.lni.wa.gov/WorkplaceRights/Te
enWorkers
• http://www.labor.state.ny.us/