Transcript XYZ Corporation

Leveraging Your Employee Assistance Program
Lisa Bull, BA. M.Ed
Manager, Training and Learning Solutions
OBJECTIVES
• Identify the Scope of Today’s Employee Assistance Programs
(EAPs).
• How to Use Your EAP Program as a Resource
• Tools and Resources for Managers
© 2008 Ceridian Corporation. All rights reserved.
A New Focus In EAP
• Most large EAP’s offer integrated EAP & Work Life
services.
• Provide support and counselling for urgent
issues and crisis situations.
• Provide support to help manage everyday issues,
before they become major concerns.
© 2008 Ceridian Corporation. All rights reserved.
Ceridian’s EAP LifeWorks is Available…
• In-person: face-to-face counselling
• By phone
• Online
• Through personalized searches & referrals
• In print: kits, booklets and life articles
• Via audio CD recordings
© 2008 Ceridian Corporation. All rights reserved.
KEY EAP FEATURES
• EAPs are typically available to you and anyone covered
by your benefit program - spouse, children.
• EAP is usually part of your benefit package and is
available to employees and their families.
• Most importantly – EAPs are CONFIDENTIAL!
© 2008 Ceridian Corporation. All rights reserved.
Emotional Well-Being / EAP
•
Balancing Work/Life
•
Personal Relationships
•
Marriage and Family Issues
•
Divorce and Separation
•
Depression and Anxiety
•
Violence and Crisis
•
Grief and Loss
•
Stress and Overload
© 2008 Ceridian Corporation. All rights reserved.
Addiction and Recovery
•
Alcohol and Drugs
•
Gambling
•
Internet Addiction
•
Eating Disorders
•
Compulsive Shopping
•
Treatment Programs
•
Support Groups
© 2008 Ceridian Corporation. All rights reserved.
Parenting and Childcare
•
Pregnancy and Infertility
•
Adoption
•
Feeding and Nutrition
•
Sleep and Bedtime Routines
•
Finding Child Care
•
Summer and Holiday Planning
•
Single Parenting / Blended Families
•
Discipline, Setting Limits, Safety
•
Teenagers
© 2008 Ceridian Corporation. All rights reserved.
Older Relatives
•
Caring for Older Relatives
•
Living Safely
•
Driving Issues
•
Elder Fraud
•
Caregiver Resources
•
Senior Health
•
Alzheimer’s and other forms of Dementia
•
Housing Options
•
Caregiver Stress – Support and Resources
© 2008 Ceridian Corporation. All rights reserved.
Health and Wellness
•
Health and Medical Information
•
Wellness Services
•
Diet and Nutrition
•
Exercise
•
Prenatal Health
•
Living with an Illness or a Disability
•
Self-care
•
Preventative Health Care
•
Alternative Medicine
•
Smoking Cessation
© 2008 Ceridian Corporation. All rights reserved.
Education
•
Kindergarten to High School
•
Homework and Grades
•
School Safety
•
Selecting a School
•
Special Needs
•
Talking with Teachers
•
Colleges and Universities
•
Alternatives to College
•
Continuing Education
© 2008 Ceridian Corporation. All rights reserved.
Your Job and Career
•
Co-worker Relationships
•
Managing People
•
Developing your Career
•
Communication Skills
•
Time Management
•
Shift Work, Business Travel, Telecommuting
•
Team Building
•
Productivity
•
Organizational Change
© 2008 Ceridian Corporation. All rights reserved.
Midlife and Retirement
•
Growing as a Couple
•
Midlife Health
•
Relationships in Midlife
•
Life Planning / Priorities in Midlife
•
Work and Careers in Midlife
•
“Empty Nest” Syndrome
© 2008 Ceridian Corporation. All rights reserved.
Financial
• Credit and Collections
• Getting Out of Debt
• Buying, Selling or Renting a Home
• Budgeting
• Financial Pressures
• Basic Tax Planning
• Planning for Retirement
* Telephonic Consultation with a Financial Consultant ( CFP) and
referrals to financial resources within the community
© 2008 Ceridian Corporation. All rights reserved.
Legal
•
Consumer Protection
•
Family and Elder Law
•
Choosing an Attorney
•
Estate Planning and Wills
•
Bankruptcy
•
Real Estate Issues
•
Living Wills
* Free up to 30 minute consultation with a Lawyer
* Up to 25% Discount on referrals to legal services within the community
© 2008 Ceridian Corporation. All rights reserved.
Everyday Issues
•
Time-Saving Services
•
Consumer Resources
•
Buying and Leasing Cars
•
Home Repairs and Re-modeling
•
House Cleaning and Lawn Care
•
Community Information
© 2008 Ceridian Corporation. All rights reserved.
EAP for Managers
EAP programs can support you in
your role as a Manager.
© 2008 Ceridian Corporation. All rights reserved.
WHAT DO EAPs OFFER MANAGERS?
• Management Consultations and Coaching
• Support and validation
• Practical problem solving information
• Online articles and monthly promotions
• Resources - articles, booklets, audio recordings
• Assistance in accessing appropriate resources
• A concrete, viable support for you to offer your employees when
they approach you with personal problems, or when their
performance begins to suffer
© 2008 Ceridian Corporation. All rights reserved.
WHAT IS A MANAGEMENT CONSULT?
• Designed to assist and support managers, supervisors and HR
departments through third party objective support
• Focus on support, coaching and action planning
• Provide educational materials, practical tips and follow-up
• Are a supplement - not a replacement - for your own HR
solutions, policies and procedures
• An important part of a successful Performance Management
intervention to hopefully help achieve a successful result
© 2008 Ceridian Corporation. All rights reserved.
An employee experiencing personal problems may...
•
Show an unusual disinterest in or disregard for work
•
alter work behaviour - miss deadlines, unusual mistakes, difficulty
understanding assignments
•
become forgetful or demonstrate poor concentration
•
exhibit irregular or reduced productivity
•
frequently absent or late
•
take extended coffee or lunch breaks
•
makes excessive demands on the manager’s time
•
interacts poorly with co-workers
•
is moody, or shows uncharacteristic irritability
•
has uncharacteristic outbursts of anger or belligerence
•
seems indifferent, lacks interest in daily activities
© 2008 Ceridian Corporation. All rights reserved.
Issues for Management Consultations
•
Employee performance, productivity and attendance issues
•
Questions regarding sexual harassment or harassment in the workplace
•
Employee conflict
•
Substance abuse concerns
•
Supporting employees suffering from depression or other forms of mental
illness
•
Discrimination
•
Organizational change
•
Violence, threats and anger issues in the workplace
•
Burnout
© 2008 Ceridian Corporation. All rights reserved.
Management Consultations DO NOT:
• Interpret your internal company policy
• Interpret government regulations
• Give legal advice
• Tell management what they can and cannot do
• Replace or infringe on your company’s internal organizational
resources
© 2008 Ceridian Corporation. All rights reserved.
TYPES OF REFERRALS
• Informal Referrals. There are no performance issues, HR not
likely involved yet, but you are concerned and want to offer support by
reminding the employee about the LifeWorks program.
• Monitored Referrals. Often in conjunction with other
performance management initiatives when there are performance
issues - HR are involved by this point. Our Management Consultation
Team would work with you and/or your HR department to help you
with your intervention and to present EAP as support.
© 2008 Ceridian Corporation. All rights reserved.
DO’S AND DON’TS OF EAP REFERRALS
Emphasize the Following:
Beware of the Following:
•
Do contact LifeWorks before making a
mandated referral
•
Don’t get involved in the employee’s
personal problems.
•
Do try to be patient, understanding and
sympathetic when you meet with the
employee. Show support.
•
Don’t diagnose or assess your
employee’s problem.
•
Do emphasize that your goal is to help
the employee improve the situation.
•
Don’t offer advice or recommendations
about what the employee should or
should not do.
•
Do focus on behaviour.
•
Don’t discuss the employee’s problems
with anyone except your supervisor,
HR or a LifeWorks counsellor.
•
Don’t avoid the problem and assume it
will go away.
•
Do remind the employee that the
program is confidential.
© 2008 Ceridian Corporation. All rights reserved.
Critical Incident Support Services
• Most EAP’s offer support (telephonic and on-site) in response to
Critical Incidents
• Critical incidents are sudden, unexpected incidents which interfere
with individual or group functioning eg. Accidents, sudden deaths,
organizational restructuring, bomb threats
• Provide group defusing/debriefing and individual support and followup
• Support for employees and managers
© 2008 Ceridian Corporation. All rights reserved.