Transcript Main heading - Gloucestershire

ContactPoint
CYPD Information Support
Team
ContactPoint Presentation
June 2007
Content

CYPD Information Support Team

Every Child Matters Projects

ContactPoint
CYPD Information Support Team

Mark Rickard – Project Manager

Peter Harwood – Project Officer (ICS and eCAF)

Kevin Mannion – Project Officer (ContactPoint and BHLP)

Jason Christopher – Data/System manager (ContactPoint/Softsmart)

Responsible for: establishing robust, accessible information systems
to ensure services to children are joined up and meet needs by
supporting multi-agency working at strategic, planning and operational
levels.
Every Child Matters Projects (1)

ContactPoint (Information Sharing Index) – It is a tool that will enable
practitioners delivering services to children to identify and contact
one another easily and quickly so they can, where appropriate,
work together for the benefit of children, young people and families.

Electronic Common Assessment Framework (eCAF) – Electronically
record Common Assessment Frameworks that have been carried out
by a practitioner when a baby, child or young person has additional
needs that their current provision is not addressing. Currently a
manual process in Gloucestershire.
Every Child Matters Projects (2)

Integrated Children’s System (ICS) – An applied conceptual
framework for working with children in need to manage detailed
information requirements. ICS supported by Information Technology is
the core of the electronic social care record for children.

Budget Holding Lead Professional (BHLP) – An IT solution to support
the Budget Holding Lead Professional pilot currently taking place in
Gloucestershire. 14 Multi Agency Groups have been created with an
allocated budget enabling lead professionals to buy services to meet
the needs of children that cannot be met without additional funding
following a CAF.
What is ContactPoint?

It is a tool that will enable practitioners delivering services to children
to identify and contact one another easily and quickly so they can,
where appropriate, work together for the benefit of children, young
people and families.

It will store very basic information for all children living in England
– no case information.

It will be a national system to enable a more complete record for a
child who accesses services in more than one local area.

Developed nationally, implemented locally.
NURSING &
CHILDREN’S
SERVICES
PUBLIC
HEALTH
Berkeley, Cheltenham
General, Delancey,
Dilke, Fairford,
Gloucestershire Royal,
Lydney, Moore
Cottage, Moreton,
Stroud General, Stroud
Maternity, Tewkesbury,
Winchcombe Hospitals
V1.1
Data Protection
Officer
CYP
Strategic
Partnership
CONNEXIONS
Youth Offending
Team
Information
Management
Service
LSC
Youth Service
MPs
ELECTED
MEMBERS
GASH,
GAPH &
GASSH
C&AC
PCT
Acute
YP
Support
SCHOOLS
COLLEGES
Information Unit
Comm &
Partnership
Services for YP
CYPD
Travellers
Unit
Learning
& Dev
CAMHS
HEALTH
ContactPoi
nt Project
Ambulance Trust
Court Advisory Service
CFCASS
GCC
Childminding
Network
Early Years
Corporate
Resources
POLICE
SHE
Unit
PROBATION
IT
FIRE
YOUTH
JUSTICE
BOARD
Family Support Unit
Youth Engagement
Team
Military Welfare
Services
VOLUNTARY
SECTOR
HR
Finance
Chief
Execs
VCS Board
INDEPENDENT
SCHOOLS
Dashed box indicates groups currently not covered by IS
legislation
Shaded cells indicate High or Medium priority stakeholders that
should be connected within 12 months of LA go-live.
Communication
Young
Offenders
Institutes
PRISONS
Counsellors &
Therapists
HOUSING
TRUSTS
Local
Safeguarding
Children’s
Board
Gloucestershire Stakeholder Map
The legal framework

Duties placed by Children Act 2004:

A Director of Children’s Services and a lead council member for children, to
ensure clear accountability politically.

Duties to co-operate to improve the well-being of and to put in place
arrangements to safeguard and promote welfare of children.
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Set up of Local Safeguarding Children Boards and a duty for key partners to
take part

An index containing basic details about children and young people
Technology change is only one part of the
picture…
Technology
Change
Contact
Point
ICS
(e)CAF
Bichard
ECM
agenda
Integrated
Working
+
Business
Change
+
Culture
Change
Early &
holistic
identification
of needs
Improved
information
sharing
Coordinated
service
delivery
Benefits of integrated working
Tools and processes
Benefits
Information Sharing
Guidance
Earlier, holistic
identification of needs
Common Assessment
Framework
Earlier, more effective
intervention
Lead Professional
Improved information
sharing across agencies
Multi-Agency
Working
Faster, more
co-ordinated delivery of
service for the Child
Better service
experience for children
and families
Contact Point
Who is affected?
Local
authorities
Central
Government
Children,
young people
and families
Children’s
workforce –
non statutory
services
Children’s
workforce –
statutory
services
The History

The idea: Lessons from Laming Report – Victoria Climbie

‘Experimenting’: the Trailblazers
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Defining, refining and developing:

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extensive stakeholder engagement
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lessons from local indexes
Where are we now: detailed design
Lessons learnt

It can work
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Must be national and a record of all children in England
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Must be a simple, secure tool, with accurate information
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Must contain no assessment or case data – just basic contact
information
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Needs to provide a broader picture of people working with a child
ContactPoint Benefits
Children, young
people and families
More effective
service delivery
and intervention
Practitioners
Managers
Able to quickly see
who else is providing
services to a child
Better identification
of children not
receiving universal
services
More timely
response to needs
Reduction in number
of duplicated
referrals
Reduced number of
repeat assessments
and referrals
Reducing time spent
on admin frees up
time to focus on
service delivery
Better management
information –
planning service
delivery
Increased
productivity and
effectiveness
Unique Identifier
Information held
BASIC
DEMOGRAPHICS
UNIVERSAL
SERVICES
Child’s Name
General Practice
Youth Worker
CAF
Contact Details
Contact Details
Who, when, where?
Gender
Health Visitor
Social Worker
“Info to Share”
Contact Details
Contact Details
Contact Details
Date of Birth
Educ/School
SENCO
“Taken action”
Contact Details
Contact Details
Contact Details
School Nurse
Lead Professional
Contact Details
Contact Details
Address
ADDITIONAL
INVOLVEMENT
Parent / Carer
Sensitive Service
Contact Details
Contact Details
CONTACTPOINT WILL NOT HOLD CASE DATA OR ASSESSMENT
INFORMATION
Local
National
(tbc)
Web
Access
Data matching
Access Controls
Mediated
Access
NHS
CP
DfES
ONS
DATA SUPPLY
Modified
CMS
DATA SUPPLY
DWP
No IT
Access
PRACTITIONER ACCESS
The Big Picture
other
other
Support services
(national and local)
150 ‘accountable’ LAs
Who will have access?

Authorised practitioners in children’s services

Role based access controls

Security checked - including enhanced Criminal Records Bureau
(CRB) clearance.

Training to include:


safe and secure use of ContactPoint

Data Protection Act and Human Rights Act
Audit trail
Practitioners view ContactPoint information directly
or indirectly via a specified contact point
Contact
Point
Records
Practitioner is
involved with a
child or young
person
Authorised
practitioner views
ContactPoint
information directly –
ideally via their case
management system
Mediated access - local or organisational
contact views ContactPoint information
on behalf of the authorised practitioner
Management
Information
ContactPoint will be updated from case
management systems wherever possible
Case
Mgmt
System
Practitioner
Practitioner is
updates case
involved with a
information
child or young
person
Mediated access alternative route
where no system
link is possible
automatic
update of
involvement
and contact
details
ContactPoint
Administration updates
ContactPoint
Contact
Point
Records
ContactPoint – high level timeline*
*Based on current thinking as of October 2006 and may be subject to change.
CMS modification

CMS should allow the practitioner to enter information on
ContactPoint, without having to re-key information.
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Two major levels of integration:


Partial

Full
CMS supplies its own internal reference number for the child in the
query request. In most cases ContactPoint will locate the child
record based on this identifier; otherwise ContactPoint will perform
fuzzy matching.
Record structure
Source A
AB
C
Source B
Most likely
Name
Address
Source C
New data reflected
into “most likely”
view
Accountabilities for data
ContactPoint
Data source
matching
~
Data source
Observed
discrepancies
X
LA liaises with sources about
data problems
Responsible
LA
What Next – Stakeholder
Engagement/Workforce Analysis

Stakeholders to complete documentation to indicate:
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Total No. Of Workforce
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Total No. of users ContactPoint Information
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No. of Users who have access CMS all working times or part-time
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No. of Users who have access to a web-enabled computer all working times or
part-time
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No.off Users who have access to no ICT all working times or part-time
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No. of Users who have Enhanced CRB
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No. of Users with no Enhanced CRB check
Further information
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Local Authority Information – ContactPoint Information Pack
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GCC CYPD Information Support Website –
www.Gloucestershire.gov.uk/cypinformationsupport
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Every Child Matters website - www.ecm.gov.uk
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Latest updates on ContactPoint, ICS and other ECM projects
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Guidance and training materials for key integrated working processes
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Fact sheets, case studies, Making It Happen

LARA – online tool to support ContactPoint implementation. If access is
required contact Kevin Mannion

Information Sharing Training –Multi-agency information sharing training
carried out in 2006. Now developing an e-learning package. Contact
Mary Holland for further information.
Question and Answers

ContactPoint

Any Information Support Projects

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