Transcript Status of LARC & Its activities – R & D M & M Ltd. Scenario

Mapping a Knowledge Resource
Centre’s services beyond it’s direct
deliverables
From
Mr. Ashutosh G Joshi
Knowledge Resource Centre,
[email protected],
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Objectives
 Customer Satisfaction
 User’s Friend
 Customer’s delight
 Budget Monitoring
 Efficiency Improvement
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Yes End Summary {YES}Report
 KRC- A Profile
 Hypothesis
 Methodology
 Data Collection Techniques
 Outcome
 Analysis
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
YES as a tool for Performance Audit
 Data analysis
 Over all assessment
 Customer focus
 Budget Implication
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Determining Right Things to do
 Current Topics and titles
 General information
 Conduct customer survey frequently
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Budget Utilization:
100
90
80
70
60
50
Series3
40
30
20
10
0
F05
F06
F07
F08
F09
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Budget Utilization:
Budget proposed
Total Expenses
F05
F06
F07
F08
F09
Graph 1
Budget proposed / Expenses
Expenses / User
Chart Title
F05
F06
F07
F08
F09
Graph 2
Expenses per users
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Indirect benefits
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IASLIC- Ranganathan Award for best article 2005.
1st prize in of E-Forum Essay Competition 2005.
1st Prize Quiz competition at NIMA Index 2006.
Technology Award to Project Granthagar in AS
Annual conference 2006.
R&D Award for Multi-location KRC system in AS
Annual conference 2007.
Mahindra Innovation Award 2008.
Mahindra Excellerator award 2010.
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Tacit benefit
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Direct benefits
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Use of Technology - Project Granthagar .
Higher Usage.
Better Visibility.
Communication.
Change Management.
Turn Over Rate
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Turnover Rate
T/H
1.00
0.00
1
2
3
T/H
4
5
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Areas to address
 Work Practices & policy
 Work flow and work areas
 Loan periods & policies
 Reminder and follow up
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Recommendations
 Collaborate & grow
 Turn over rate
 Tangible benefits
 Communicate
 Impact on end user
 Setting targets
 Review policies
Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Conclusion
 Knowledge of Y ES
 YES data analysis
 Growing organism
 Performance over reporting