Advanced Technology Repair, Service for Informationssystems Am Alten Forsthaus 1 66386 St. Ingbert Tel.: 06894-95577-20 Fax: 06894-95577-24 [email protected]

www.atr-tec.com

Goal

  You have the need for reliability and performance within your IT infrastructure? We guarantee this with our maintenance procedures. We are at your disposal in order to achieve a long term availability. Are difficulties within your network, our capabilities include hotline, troubleshooting and remote maintenance all the way down the line to end-user support. In short words, we bring your data back on the data-highway. Should there be a need for outsourcing matters, we have competent consultants that are able to deal with change management on a global level. To our strengths count short response time, best quality and first-class service. To be on safe side we offer around the clock service. Thus support not only means servicing the network, hardware and software, knowledge transfer to our clients has top priority. There is no situation that the enterprise or technology is at a stand still: Your company hires new employees, implements new software? Our services include on the job training and in-house seminars.

From engineering to realization and maintenance. We take responsibility throughout the entire project. Our goal is a dynamic structure with transparant scalability. We supervise all phases of your network structure and secure the quality of work procedures. We offer investment security with an extremely good price performance ratio. Top priority upon network security, we implement the most recent VPN technology and firewall rules. Migrating or upgrading your network without disrupting your daily business procedures is our concern, for this reason, we offer long term support. As a result, you may concentrate on operating your enterprise or business.

Portfolio ATR GmbH

manufacturer independent service company Training Network products and solutions Hard- and Software sales Human Resources Project management

Advanced Technology Repair, Service for Informationssystems GmbH

Indoor Repair (own Repair Center) Admission to personnel procurement Support Data Systems Technology and Cabling

Employee leasing

Projectmanagement Project Implemantation Project Leading Consulting Workshops

25.09.2005 - v2

Informationssystems GmbH Concept development Service Manager Hard/Software installation updates and network connections Complex partial project tasks Planing and Realisation of IT-Projects

Projectmanagement

Preliminary talks Auditing Network analysus Technology consulting Network rough conception First budget plan Briefing Projectdocumentation Feedback Proactive Servecing Release/Update Management Helpdesk or Hotline Componentlogistics IT/Network outsourcing

Consulting Training Support Planing

Indepth knowledgetransfer Profitability analysus Detailed network conception Idividual procurement Requirement support concept Requirement security concept

Advanced Technology Repair,

27.04.2004 - v4

Informationssystems GmbH Implementation

Time management Disposition Programming and testing Installationteam briefing Active and passiv components Customer acceptance

Projectmanagement & OnSite Services

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Services among the following fields

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Consulting

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Training Support Planing Implementation IMACD Human Resources Employee leasing Referenzen Previous page

Human Resources

– –  From engineering to realization and maintenance. We take responsibility throughout the entire project. Our goal is a dynamic structure with transparant scalability. We supervise all phases of your network structure and secure the quality of work procedures. We offer investment security with an extremely good price performance ratio. Top priority upon network security, we implement the most recent VPN technology and firewall rules. Migrating or upgrading your network without disrupting your daily business procedures is our concern, for this reason, we offer long term support. As a result, you may concentrate on operating your enterprise or business.

– You have high standards upon your datasecurity? We scan and test your network and if needed implement a VPN and Firewal.

– You have the need for a operating system upgrade or migration to another system? Our implementation management best suits your project. – You need competent team members for an roll-out, even on a european scale? We handle your roll out to your satisfaction.

You need onsite technical maintenance staff? We will supply these with employee leasing terms.

Your seeking a 24-7 service? We stand at your side for a continues functionality of your it-infrastructur, with this in mind, your mayor concerns can be focused on your daily operational business. Previous page

Support

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We offer

– country wide and European-wide service for maintenance and repair achievements – – certified, highly motivated and mobile technicians when desired we portray ourselves in your or in the name of your customer – – – – – when desired we are available 24x7 we react flexibly to your personal need, also during a project duration contract SLA fulfilment and warranty completion service flexibility professional and individually tailored advice reasonable price structuring short reaction time proactive and preventive maintenance and repair service reactive service employments release- /update-management – – – help-desk or help-line/hot-line component provision with stocks/rental business spare part provision with stocks and handling Previous page

Consulting

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For example

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preliminary talks

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gathering information

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project analysis/check

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technology consultation

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rough conception

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first budgeting

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Training

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Training courses locally by the customer or in our training center

– Briefing in existing systems – Training courses for standard software

Softwaresupport (helpdesk) and training

Workshops and training courses of different soft and hardware manufacturers . Only certified training course documents are used and made available. The participant receives a certificate at the end. Training courses at or for the customer are agreed upon with the customer and given if necessary in thier national language, so that the documents are coherent with the needs.

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Planing

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During the planing phase we concider the following

– – – – – – – Indepth knowledgetransfer Economic efficiency calculation Designing a high precision concetp Detailed documentation within each projectphase Individual quotation Demand assesment quotation Securityconzept assesment Previous page

Implementation

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These points are concidered

– Scheduling – – – – – – – Disposition Programming Briefing of the installationteams Installation of active and passiv components Measuring Inspection by the customer Documentation handover including inspection protocols Previous page

IMACD

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Services offered within IMACD

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Install

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Move

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Add

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Change

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Delete

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Employee Leasing

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for the following tasks

– – Hard-, and Software Standardinstallation Hard-, and Software instalation, Updates, Networkconnection, Rollouts – – IMACD Processing of partial complex project tasks Leading and coordination of project-teams Planing, programdesign and realisation of IT-Projects Projectmanagement Service Manager Projectimplementation Consulting Workshops Conceptdesign Previous page

Indefinate Employee Leasing

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Zwischenzeitlich unbefristet verlängert

Training der Mitarbeiter

Of course the level of training is an important subject bei the ATR GmbH, therefor our techniciains have qualified themselves according to commen technical standards. The list below shows some the major certifications of our technicians.

 Office communication- and Information electrician  Softwarespecialist  Database Programmer  A+ (Hardwarespecialist)  CNA (Certified Network Administrator)  CNE (Certified Network Engineer)  MCP (Microsoft Certified Professional)  MCP + I (Microsoft Certified Professional + Internet)  MCSE (Microsoft Certified Software Engineer)  MCSD (Microsoft Certified Solution Developer)  CCNA (Certified Cisco Novell Administrator)  C++ Programmer  InterNet Applications  Java  HTML

Our technicians are continuously updating thier cerifications according to the standards from Microsoft, Novell, Cisco. The training on all new generation of applications belongs to the standard training program for our technicians . The examinations are officialy accepted according to the accordingly valid regulations like e.g. those from Microsoft . We further train our employees linguistically . Once a week for example, an English course takes place at our headquarters.

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References

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Short list of some projects

Rollouts

– Rollout over 3000 PC's within a large car manufacturer .

– Rollouts for the firms like Deichmann, Tchibo, Fujitsu Siemens, Jaques Weindepot, Dell, Compaq, T-Systems, Hornbach Baumärkte.

Hotline (First and Second Level Support)

– Concept development for the hotline department.

– Employee deployment at different customers.

On Site Service

– Completion of a three year contract covering the complete infrastructur and in addition responding to troubletickets and relaying them to the proper technicians.

Networkadministration (Europwide)

– Longterm completion of network and administrative tasks at customer premises. Network support including Novell, WIN 2000, NT or XP based systems.

Internationale Erfahrung

– Repairs with spare parts supply, positioning of administrativ Technlogists and call acceptance in the countries: Deutschland, Belgien, Holland, Luxemburg, Spanien, Portugal, Italien, Türkei, Island, England, Bahrain, Israel, u.v.m.

Elektronic Banking

– Servicing contracts for account statement printers and money machines of a constitutional bank .

Wireless Communication/Network

– Projectconsulting during startup of logistic services. Positioning of servicepersonel for wireless communication and – network.

InHouse Repair

– Repairing of Monitor, PC, Notebooks, Telefax, Scanner etc. bei signed maintanence contracts.

More examples or more comprehensive information about our references given gladly within a personal discussion .

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Trusted Hand

„You can count on us“

Trust is the basis of every partnership. In business and also in privat. Building up trust becomes an ongoing growth process. Once situated, trust would like to be granted each day once again. The business with information technology, the IT field doesn‘t mak an exception. On the contrary. For you as an industrialist, High-level personnel in the administration or IT responsible person it certainly became more difficult it in the last years, to over-look the EDP and communication landscape .

Not often will it be easy, to grade profesional from the none professional consultants. Do yourself a favor, get an indepth backround description from companies servicing IT relevant matters within your enterprise. Serious and knowledgeble companies would be abliged for the opertunity to provide written proof of thier past achievements.

We with the ATR GmbH do not limit us simply to refer to a large customer proximity; which many do at present and is natural for us. We rather make a commitment to you with the clear statement: " you can count on us!" Their confidence to justify all questions - reference information technology and service - creating solutions, is our highest obligation. The fact that we have appropriate know-how is automatically justified. What makes us proud particularly, is the growing number of new customers. We will set everything to develop this partnerships for many years - as we also due with our references.

The team SARCOM GmbH