Transcript 288 – Extended Rebate Processing with Customers SAP Best

Sales Returns
SAP Best Practices for CP V1.603 (RU)
SAP Best Practices
Scenario Overview – 1
Purpose and Benefits:
Purpose
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To manage full products that the customer has returned due to complaints.
Benefits
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Customer will be credited for the merchandise.
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Whenever you require, gives an overview of physical warehouse stocks and the
corresponding postings.
Key process flows covered
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Create Sales Returns Order
Create Credit Memo for Empties
Create Credit Memo for Full Good
Scenario Overview – 2
SAP Applications Required:
Required
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SAP ECC 6.0 EhP3
Company roles involved in process flows
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Engineering Specialist
Sales Administration
Sales Billing
Pricing Specialist
Accounts Receivable Accountant
Process Flow Diagram
Sales
Specialist
Create Sales
Return Order
Delivery
(automatically
posted)
Sales Billing
Specialist
Overview of
Warehouse
Stocks and
Corresponding
Posts
Merchandise
Rejection Due
to Defective
Quality
Warehouse
Specialist
Event
Sales Returns
Settle the Order
Create a Credit
Memo Request
for Empties
Analysis Result
in Sales Return
Create a Credit
Memo for
Empties
Legend
<Function>
Symbol
Description
Usage
Comments
Band: Identifies a user role, such as Accounts
Payable Clerk or Sales Representative. This band
can also identify an organization unit or group,
rather than a specific role.
Role band
contains tasks
common to that
role.
Symbol
Diagram
Connection
Description
Usage Comments
To next / From last Diagram: Leads
to the next / previous page of the
Diagram
Flow chart continues on the next /
previous page
Hardcopy / Document: Identifies a
printed document, report, or form
Does not correspond to a task
step in a document; instead, it is
used to reflect a document
generated by a task step; this
shape does not have any outgoing
flow lines
Financial Actuals: Indicates a
financial posting document
Does not correspond to a task
step in a document; instead, it is
used to reflect a document
generated by a task step; this
shape does not have any outgoing
flow lines
Budget Planning: Indicates a
budget planning document
Does not correspond to a task
step in a document; instead, it is
used to reflect a document
generated by a task step; this
shape does not have any outgoing
flow lines
Manual Process: Covers a task
that is manually done
Does not generally correspond to
a task step in a document;
instead, it is used to reflect a task
that is manually performed, such
as unloading a truck in the
warehouse, which affects the
process flow.
Existing Version / Data: This block
covers data that feeds in from an
external process
Does not generally correspond to
a task step in a document;
instead, this shape reflects data
coming from an external source;
this step does not have any
incoming flow lines
System Pass / Fail Decision: This
block covers an automatic
decision made by the software
Does not generally correspond to
a task step in the document;
instead it is used to reflect an
automatic decision by the system
that is made after a step has been
executed.
The other process flow symbols in this table go into
these rows. You have as many rows as required to
cover all of the roles in the scenario.
External
to SAP
External Events: Contains events that start or end the
scenario, or influence the course of events in the
scenario.
Business
Activity /
Event
Flow line (solid): Line indicates the normal sequence
of steps and direction of flow in the scenario.
Flow line (dashed): Line indicates flow to infrequentlyused or conditional tasks in a scenario. Line can
also lead to documents involved in the process flow.
Connects two
tasks in a
scenario
process or a
non-step event
Business Activity / Event: Identifies an action that
either leads into or out of the scenario, or an outside
Process that happens during the scenario
Does not
correspond to a
task step in the
document
Unit Process: Identifies a task that is covered in a
step-by-step manner in the scenario
SubProcess
Reference
Proces
s
Decisio
n
Financial
Actuals
Budget
Planning
Unit Process
Process
Reference
Hardcopy /
Document
Corresponds to
a task step in
the document
Process Reference: If the scenario references another
scenario in total, put the scenario number and name
here.
Corresponds to
a task step in
the document
Sub-Process Reference: If the scenario references
another scenario in part, put the scenario number,
name, and the step numbers from that scenario here
Corresponds to
a task step in
the document
Process Decision: Identifies a decision / branching
point, signifying a choice to be made by the end
user. Lines represent different choices emerging
from different parts of the diamond.
Does not
usually
correspond to a
task step in the
document;
Reflects a
choice to be
made after step
execution
Manual
Proces
s
Existing
Version /
Data
System
Pass/F
ail
Decisio
n
Appendix
Master Data Used
Data object 1
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Material Master
Customer Master