Transcript Team Events - Welcome — News Room

Strategies and Tools
to Enhance Performance
and Patient Safety
UNC Health Care
Refresher Training
Introduction
Objectives for Review
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Describe effective team structure
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Describe effective leadership and leadership skills
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Describe the relationship between situation
monitoring, shared mental models, and team
effectiveness
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Describe effective verbal and task related mutual
support
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Describe effective communication skills
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Recognize barriers to effective teamwork
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Introduction
Required Skills for
Team Performance
 Leadership
 Situation Awareness
 Mutual Support
 Communication
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Introduction
Effective Team Leaders
 Organize the team
 Articulate clear goals
 Make decisions through collective input of
members
 Empower members to speak up and challenge,
when appropriate
 Actively promote and facilitate good teamwork
 Skillful at conflict resolution
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Introduction
Team Events
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Briefs – planning
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Huddles – problem solving
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Debriefs – process improvement
Leaders are responsible to assemble the team
and facilitate team events
But remember…
Anyone can request a brief, huddle, or debrief
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Introduction
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Introduction
Team Huddles
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Introduction
Debriefs
 Debriefs should be conducted for the following
reasons:
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So team members learn from actual situations
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So learning takes place collectively
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So team members can exchange information
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So teams can improve performance
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Introduction
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Introduction
Modeling Teamwork
 Effective team leaders utilize the team skills in their
daily practice and encourage team behaviors by:
 Sharing information
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Displaying appropriate communication,
monitoring, and support behaviors
Helping team members achieve the effective team
performance using the same behaviors
Encouraging active participation by all team
members
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Introduction
Required Skills for
Team Performance
 Leadership
 Situation Awareness
 Mutual Support
 Communication
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Introduction
A Continuous Process
Situation
Monitoring
(Skill)
Situation
Awareness
(Individual
Outcome)
Shared
Mental
Models
(Team Outcome)
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Introduction
Required Skills for
Team Performance
 Leadership
 Situation Awareness
 Mutual Support
 Communication
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Introduction
Mutual Support
Mutual support is the essence of teamwork
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Protects team members from work overload situations that
may reduce effectiveness and increase the risk of error
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Mutual support consists of helping your fellow teammates by
offering assistance
 Two kinds of mutual support
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Task related

Verbal
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Introduction
Required Skills for
Team Performance
 Leadership
 Situation Awareness
 Mutual Support
 Communication
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Introduction
Please Use CUS Words
but only when appropriate!
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Introduction
“I need clarity.”
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Introduction
Check Back
Sender verifies that the
message
was received
Receiver accepts the
message and
provides feedback
confirmation
Sender initiates the message
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Introduction
SBAR-q
 Situation
 Background
 Assessment
 Recommendation
 Questions?
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Introduction
Callout
 A strategy used to communicate important or critical
information.
 It informs all team members simultaneously during
emergency situations
 It helps team members anticipate next steps
 On your unit, what information would you want called
out?
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Introduction
Next Stepps
 Practice
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