Transcript Slide 1

Benefits of Vancouver International Airport’s
Automated Passport Control
Overview
• YVR’s APC (BorderXpress) deployed at 3 sites:
– Vancouver (May 2013)
– Chicago O’Hare (June 2013)
– Montreal (August 2013)
• Time & Motion Study conducted in ORD & YVR
• Reported benefits are significant:
– In the first 40 days - Chicago reported:
• Peak wait times reduced by 33%
• Waits over 60 minutes reduced by 58%
• Missed connections reduced by 62% (2013 versus 2012)
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How does APC Improve the Passenger Process?
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Summary of Findings
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4x
1
Number of passengers processed
per CBP Officer (for APC)
89%
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Less time spent through entire
Primary process (APC users)
%
58
3
Reduction of space required per
peak hour passenger (for APC)
33%
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Less time spent in a queue for all
passengers (APC and non-APC)
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Passengers per CBP Officer in One Hour
Four times more passengers processed under APC than traditional Primary
Traditional Primary
~41 passengers/hour
Source: CBP Airport Wait Time data,
August 2012 peak periods
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With APC
162 passengers/hour
Source: ORD data collection, August 2013
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Amount of time passengers spends in process
Reduction of 89% through APC compared to traditional Primary process
Without APC
For APC Users
37m 42s
4m 7s
Average of 33 minutes savings
for each APC user
Source: CBP Airport Wait Time data, August 2012 and ORD data collection, August 2013
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3
Improved terminal space utilization
Space requirements reduced by 58% for APC over traditional Primary
Traditional Primary
With APC*
58% Reduction in space used
Each peak hour passenger uses
13.8 square feet of space
Each peak hour passenger uses
5.8 square feet of space
*Layouts will vary from site to site depending on allocation of space and other structural barriers
Source: CBP Airport Wait Time data, August 2012 and ORD Terminal 5 FIS Area layouts
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4
Wait time reduction for all passengers
Queues for CBP processing reduced by 33% at peak times under APC
Without APC
50m 18s
With APC
(for all passengers)
33m 48s
16 minutes average
reduction in queue time
for all passengers
(APC users and non-APC users)
Source: UA ORD T5 Performance Dashboard , April – June 2013 vs July – August 2013
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Key Conclusions
• Four times productivity increase per CBP Officer
– Helps address issues arising from sequestration
– Benefits expected to be even higher with inclusion of foreign nationals
• Significantly less time spent in FIS Primary Area
– APC users experience significantly reduced process time
– Benefit for hubs include missed connection reduction
• Entire system benefits, not just APC users
– All passengers have less queue time as a result of APC
– Improves passenger experience and perceptions of airport
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APC Process Times
E
Document
Verification
Time
D Document
Verification
Queue Time
C APC Kiosk
Time
B APC Approach &
Fumble Time
APC Queue
A Time
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F
Total Primary
Process Time
APC Process Times (Avg per passenger)
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A APC Queue Time
0:00:28
B APC Approach and Fumble Time
0:00:13
C APC Kiosk Time (per passenger)
0:00:57
D
Document Verification Queue
Time
0:01:07
E
Document Verification Time
(per passenger)
0:00:22
F
Total Primary Process Time (per
passenger)
0:03:07
APC Process Times (Avg per travel party)
C
1 Passenger in Travel Party
0:01:12
2 Passenger in Travel Party
0:01:29
>2 Passenger in Travel Party
0:02:48
Average APC Kiosk Time per Passenger
0:00:57
E
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APC Kiosk Time
Document Verification Time
1 Passenger in Travel Party
0:00:28
2 Passenger in Travel Party
0:00:41
>2 Passenger in Travel Party
0:00:58
Average Doc. Verif. Time per Passenger
0:00:22
Data Sources for this study
• CBP Airport Wait Time
• United Airlines ORD T5 Performance Dashboard
• YVR Boarding Pass Scan Information
• ORD and YVR airport engineering/layouts
• ORD and YVR operational data collection
- Processing throughput
- Detailed step-by-step timing
- Other statistics to compare APC processing
ORD
YVR
Dates
Aug 10 & 12
Jul 22
Times
10:00-17:00
9:00-12:00
Sample Size*
126
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*Calculated standard error as percentage of overall process time mean was 6%
for ORD and 5% for YVR.
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For further details:
Contact:
Paul Mewett
Director, Simplified Passenger Travel
604-276-6701 – W
604-230-6705 – C
[email protected]
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