Transcript L2Q Workshop Prep: E2EOE and Renewals & Recasts

SAP IBOX Upgrade - August 10th – Aug 13th
 What is happening…
 AVAYA is upgrading the current SAP – IBOX from Version 4.6c to Version 6
 Why is it happening...
 The current version of SAP will become unsupported by SAP in March 2013
 When is it happening…
 The scheduled outage is from 3am BST, Aug 10th to 3am BST, Aug 13th (72 hrs)
 What is unavailable during the outage...
 SAP and a number of associated applications – see next slide for details/impacts
 Emergency ordering process available only for Emergency Services Organisations
Down systems only – see next slides for definition and contact details.
 Our request to you for help...
 Please engage with your Partners and ask them work around the outage on that weekend
 Internal users, Partners and Distis MUST update their SAP GUI software to version 720.
 BUSINESS IMPACT : Partners WILL NOT be able to access the new SAP system and create
quotes if they do not upgrade their GUI beforehand
 Please stress the importance with your partners to review and act on the information already
sent to them about the SAP GUI upgrade.
© 2011 Avaya Inc. All rights reserved.
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SAP IBOX upgrade - Related Applications impact
System
Theater
Avaya Direct
International (ADI)
Global
Avaya One Source
Tools
Impacts of Outage

Licenses can be generated for orders already in the ADI system prior to the outage.
 Partners will not be able to request new IP Office order information during the outage.
Australia, New
Zealand, EMEA pilot
partners
 Users will be unable to activate license files for new orders (orders requested during the outage period) until after the outage is over. This action impacts
partners in ALL countries
These tools only apply to Australia, New Zealand and select pilot partners in EMEA:
 Global Product and Pricing Repository (GPPC ) : No impact
 Enterprise Configurator (EC) – For heritage Avaya quotations that are integrated with ASD, users can create quotations but will not be able to assign
End Customer details to the quote until after the outage. No impact on heritage Nortel quotations.
 Order Centre (OC) – Heritage Avaya product orders will be unavailable during the outage. No impact on heritage Nortel orders.
 Contract Visibility tool - Unavailable for heritage Avaya products during outage
 Back End Crediting Module (BECs) : Access to Credit Memo details and processing of Credit Memos will be unavailable during outage
 Avaya Solutions Designer (ASD) “Get Quote” & “Change Quote” will be unavailable outside of the United States.
Avaya Solution
Designer (ASD)
EMEA, AI and APAC
Deals Desk
EMEA, AI and APAC
eCommerce Tool
US, EMEA
 No e-Commerce orders can be processed during outage.
Electronic Data
Interchange (EDI)
EMEA, AI and APAC
 EDI orders will be saved to an ordering queue and be processed immediately after the outage dates. Avaya will accept the electronic ordering feed during
the downtime, but no action will be taken until after the outage dates.
EZ Quote
EMEA, AI and APAC
 Quoting functionality will be unavailable for IP Office for all international (non-U.S.) users.
Global Registration
Tool (GRT)
Price List
Administration Tool
(PLAT)
Product Licensing &
Delivery System
(PLDS)
EMEA, AI and APAC
 Non-US Sold-To locations will not be available during outage.
EMEA, AI and APAC
 Distributors and Tier 1 partners who purchase directly from Avaya will not be able to download Price List Administration Tool (PLAT) price files
Global
 Licenses can be generated for orders already in the PLDS system prior to the outage.
Remote Feature
Activation (RFA)
Global
SAP
Global for SME;
 Quoting & ordering functionality for SME products will be unavailable worldwide.
AI, APAC and EMEA
Enterprise
 Quoting & ordering functionality for all other heritage Avaya products will be unavailable in AI, APAC and EMEA.
 No tethered access to Avaya Solutions Designer will be available for users in EMEA, AI and APAC (eg., partners who rely on the SAP I-Box application).
 Users in the United States will not be impacted.
 Special Bid Requests will be delayed in EMEA, AI and APAC.
 Users in the United States will not be impacted.
 Partners will not be able to request new order information during the outage.
 Users will be unable to activate license files for new orders (orders requested during the outage period) until after the outage is over.
 Licenses can be generated for orders already in the RFA system prior to the outage.
 Partners will not be able to request new order information during the outage.
 Users will be unable to activate license files for new orders (orders requested during the outage period) until after the outage is over.
 Customer Master Data changes requests will be delayed in AI, APAC and EMEA.
 Data that was available prior to the outage will still be viewable.
Virtual Private
Network (VPN)
EMEA, AI and APAC
© 2011 Avaya Inc. All rights reserved.
 The VPN application that ordinarily tethers ASD to SAP will not function during the outage.
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Emergency OM Contacts During Outage
 Emergency System Order Definition
 Down system for Emergency Services Organizations (examples – Police, Fire, 911,
Hospital) that cannot be recovered to a previous operating condition.
 Contact Regional representative for directions.
 VP Approval Required - EMEA approval delegated to Mike Shivnan during the outage
 [email protected], +353 86 8501456
 Products supported:
 Merchandise from stock (if available)
 Keycodes (Note: New or replacement dongles cannot be supported)
 Contact Regional representative as follows:
© 2011 Avaya Inc. All rights reserved.
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