Transcript Wonderware Presentation Template 2007

Wonderware Internal Services
Matt van der Watt
General Manager Sales
Agenda
► WW SA NEW Look / Faces
► Sales Administration
▪ Quotes and enquiries
▪ Customer First Program/ Dispatching
► Training
► Services
NEW Wonderware SA MD
Deon van Aardt
Wonderware Southern Africa
MES
► Steady growth despite economic downturn
► Demand for MES increasing
Dawid Sadie
MES Manager
External Sales
Gauteng- West – Richard Anderson
Gauteng- South – Markus van der Merwe
Kwazulu Natal - Frank Bergsma
Eastern Cape – Sharon Brown
Gauteng- East
Central
- Jaco
– Robert
Markwat
Randall
Western
Gauteng-Cape
East –- Carel
Neil Rudden
de Jager
Western Cape – Dawid Sadie
New Faces @ Wonderware
Deryn Browning
Technical Support
Lourens van Vuuren
Technical Support
Kirsty Brown
Training Administrator
New Faces @ Wonderware
Betsy Popovic
Sales Administrator
Jaco Markwat
Regional Manager – Gauteng East
Neil Rudden
Tougieda Rylands
Customer First Administrator
Regional Manager – Cape
Internal Sales Administration
▪ Nirusha /Genevieve / Leigh- Anne
▪ Betsy Popovic – Quotes and
Enquiries
▪ Tougieda Rylands – Customer First
Program/ Dispatching
Training
Genevieve and Emmi
Kirsty Brown
Consulting Services Group
► New faces
▪ Lourens Van Vuuren
▪ Deryn Browning
▪ Reinhardt Coetzee
Agenda
► WW SA NEW Look / Faces
► Sales Administration
▪ Customer First Program/ Dispatching
▪ Quotes and enquiries
► Training
► Services
Internal Sales
► Customer First Program – Tougieda Rylands
▪ Process
• Site value/ Installed base
• Renewal Discount
• Early Renewal Discount
▪ 90 days
• License review/ cleanup – RM , Audit
• Quote based on the new information
▪ 60 days
• Reminder
▪ 30 Days
• Place the order
▪ D-Day
• 10% Early Discount not applicable any more…..
▪ Expiry date plus 30 days
• Renewal Discount not applicable any more…
Internal Sales
► Quotes – Betsy Popovic
▪ Projects – RM involvement
▪ Budget quote – from pricelist
• Email price list to SI
▪ New products
▪ Enquiries
▪ ROE
Agenda
► WW SA NEW Look / Faces
► Sales Back-office
▪ Customer First Program/ Dispatching
▪ Quotes and enquiries
► Training
► Services
Training
► Contact Person – Kirsty Brown
► Website – all information
▪ Schedule
▪ Prices
▪ Course information and content
▪ Curriculum information
► You are not ALONE
▪ 492 people were trained by WW in 2008
The process for booking training:
With Kirsty
► Request a quotation from me
► I will send the quotation to you along with the Wonderware Training
►
►
►
►
►
schedule for 2009 (please see attached – there are two: one for EU’s
and one for SI’s
You let me know what date you are interested in and I will make a
tentative booking
You then send me a physical purchase order for the training that you
require
You also send a completed training registration form for each
delegate that would like to attend the training (see attached)
The booking is then confirmed and a training confirmation will be sent
to you (see attached)
Your documentation will then be sent to finance and an invoice will be
issued to you
Payment Terms & Conditions:
► Please ensure that you have received your Tax Invoice for
payment as we cannot allow delegates entry to a course
unless full payment has been received.
► Receipt of a purchase order is required to confirm and
Invoice training.
Training is an intellectual medium and cannot be recovered;
► We therefore require that payment be made 14 days prior
to the event.
► Cancellations made less than 14 days prior to the course
are liable for the full fee.
Training on website
Schedule
Courses and Prices
Curriculum offerings
Agenda
► WW SA NEW Look / Faces
► Sales Administration
▪ Customer First Program/ Dispatching
▪ Quotes and enquiries
► Training
► Services
System Platform Application
Consulting Objectives
► Increased project success rate
Engineering effort is costly and so are lengthy implementations. Adopting a
planned approach that follows proven methodologies and best practices is
the best way to ensure the successful implementation of System Platformbased objects.
► Ensured future flexibility
The use of best practices contributes to a system design that caters for future
expansion as well as for low-cost and easy upgrades.
► Ensured system maintainability
One of the cornerstones of this consulting service is to ensure that systems
are designed in such a way that they are maintainable by end-users and
system integrators through the use of the maintenance and diagnostic tools
provided by the System Platform.
Project Consulting Package
During a project, we assist end-users and system integrators follow a proper
implementation plan. We audit the milestones achieved at every step and
provide written feedback at all stages of the implementation. These
milestones are normally built into the overall project plan as go/ no go points.
► Design
We review and advise on user requirements, functional design and detail
design specifications as well as Thin Slice / Proof-of-concept applications.
This includes two days on site as well as a design guideline document and
example application.
► Development
We assist developers with advice and best practices as well as provide
training when required. We also ensure that proper System Platform
standards are created and implemented. This includes one day on site
consulting and an audit report on the design.
Project Consulting Package
► Deployment
During the deployment phase, we assist with proper IT infrastructure design.
This includes proper security and network configurations. We also advise
end-users and system integrators on the proper deployment strategy as well
as hardware and software requirements while paying particular attention to
the distribution of load in the system. This includes one day on site consulting
and an audit report on the system.
► Review
We audit the installation and comment on its functionality and performance
before making any recommendations for improvements. This includes one
day on site consulting and a report on the system.
Best Practices Workshops
One-day workshops are provided to help
users and SIs understand how to create
applications using our Design Guidelines
Document. At the end of the workshop
participants will receive a working example
application and document explaining best
practices.
Audits
►
We will perform ad-hoc audits on systems to assess if the system conforms to
our best practices. Depending on the size of a system, the number of days on
site may vary. All audits include a written report with recommendations. Two
packages are available:
▪ Infrastructure Audit
• This audit looks at infrastructural aspects such as appropriate
network topology, system health, software versions, software
compatibility and security. Problems will be highlighted and
recommendations made on how to solve them.
▪ Design Audit
• This audit involves evaluating how the functional aspects of the
system platform were utilised in the project using the design
guidelines document as reference. The system is measured against
these best practices and appropriate recommendations made where
necessary.
Available services
► Project consulting package
This consists of a number of days that are
used to advise and audit appropriate
milestones of a project. Additional days may
be purchased if required.
► Best Practices workshops
► Audits of existing systems
That’s All folks