Transcript American Power Conversion ORDER.master

TRAINING
AGS for Resellers
By
Andreas Rockenbauch
AGS for Resellers
Agenda
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2.
3.
4.
5.
6.
7.
8.
9.
Introduction to AGS
AGS Structure, Philosophy
Tools
Practical examples
AGS Service products
Special AGS Service products for PowerStruXure
Professional Services
Recommended service solutions
Sales Tips
AGS for Resellers
What is A(PC)G(lobal)S(ervices)?
 AGS is the Service department within APC. It was created to
make services available for all APC products for everyone,
who wants peace of mind concerning their particular APC
product.
 It was originally developed out the former Silcon service
department.
 It is a world wide Service Organization
AGS for Resellers
Why do we need a Service Organization?
 Separates us from other companies
 Support and service demands increase
 Customer satisfaction
 Part of end to end solution
 Availability
AGS for Resellers
Regions in EMEA
 Western Region: UK, Ireland (Dominick Byrne)
 Northern Region: Denmark and Sweden (John Speedtsberg)
 Central Region: Germany, Switzerland and Holland (Willem van
der Zalm)
 Southern Region: Italy, Spain, France, Portugal, Turkey, Dubai,
Southern Africa (Alberto Abisso)
 Eastern Region: Czech Rep., Hungary, Russia, Poland (Jan
Luszcynski)
AGS EMEA REGIONS
Central Region
Northern Region
Western
Region
Eastern
Region
Southern
Region
Northern Region
Western Region
Central Region
2 AGS Locations
2 AGS Locations
3 AGS Locations
Eastern Region
Southern Region
4 AGS Locations
7 AGS Locations
AGS for Resellers
Contacts in Dublin:
Inside Sales Representative, RPP: Andreas Rockenbauch
HPP Enterprise District Manager: Sarah Walsh
AGS Manager Ireland, UK: Dominick Byrne
Phone : 01 8486033
AGS for Resellers
Mission Statement
We will ensure our client’s success and develop a
deep and mutually rewarding Relationship.We will
deliver responsive, local, high quality ”on site”
service, and we will constantly focus on improving
processes and procedures.We will employ world
class Escalation Process, coupled with a Defect
Correction and Avoidance Process loop to quickly
improve both Product Quality and Data Center
Designs.
SKU Methodology
PART 2
AGS for Resellers
Where to find products and part numbers
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AGS Slick
Cheatsheet
Pricelist
Website
AGS for Resellers
Service Products
Extended Warranty
 Extends a product’s factory warranty coverage by 1 year
 Part Numbers : WEXTWAR1YR
Tips:
 No warranty extension for SUDP
 Extended Warranty MUST be purchased DURING FACTORY WARR.
 Service in a box (WBEXTWAR1YR)for Back-UPS and Smart-UPS.
Now available in whole EMEA , min. order amount 20 units!!!!
(stockable)
Start-Up Service
 Ensures proper start of UPS system
 Commissioning and official hand over to customer
Available for
 BK, SU (minimum 20 units)
 Matrix, SUDP, Symmetra
 Silcon, ext. Battery cabinets
 PSX
 DC, ext. Battery cabinets
Part numbers:
 WSTRTUP5x8
 WSTRTUP7X24
On-Site Support Service
 Upgrades the standard factory warranty to include OnSite Repair Service if purchased together with the unit.
• 1 year Extended Warranty with On-Site Repair Service.
The Customer has a choice between different reaction
times.
 On-Site Support MUST be purchased DURING FACTORY
WARR.
On-Site Support Service
Available for
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BK, SU (minimum 20 units)
Matrix, SUDP, Symmetra
Silcon, ext. Battery cabinets
PSX
DC, ext. Battery cabinets
Part numbers :
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WONSITEBE
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WONSITENBD
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WONSITEND
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WONSITE4HR
1 Year Telephone Technical
Support
Ensures customer of 24 hour telephone
technical support
Available for
 BK, SU (minimum 20 units)
 Matrix, SUDP, Symmetra
 Silcon, ext. Battery cabinets
Partnumber:
WTECHSUP7X24
Preventative Maintenance Visit
 Complete inspection of unit
 Needs to be purchased if unit is out of warranty and
customer wants onsite service
Available for:
 SUDP
 Silcon, ext. battery cabinets
 PSX
 DC, ext. battery cabinets
Part numbers:
- WPMV5x8
- WPMV7x24
PowerStruXure
 Standard warranty for Type A is 2 years, but if customers
buy the whole solution they get 3 years
 Standard warranty for Type B and Type C is 2 years, but
if customers buy the whole solution they get 3 years
 Whole solution consists of UPS, PDU, Basic building
block, PDU strip in the back and environmental
monitoring card.
Special Services for PSX
 Battery refreshment Service
Part numbers: W1BATREFH-PX-xx
 Remote monitoring service
Part number: WRMSPSX-PX-xx
 Network integration service
Part number: WITG-PX-xx
 Thermography service
Part number: WTHERMOSCAN
Services for PSX
 UPS removal and disposal service
Part number: WRMVL
 Installation consulting
Partnumber: WICS
 Software customization service
Part number: WSWC
 Project Management Service
Part number: WPRJ
 Training onsite
Part number: WTRAINING
Professional Services
Installation Consulting Service
- Part number: WICS
Network Integration Service
- Part number: WITG
Remote Monitoring Service
- special training on offer
Site Positioning Service
- Part number: WSPS
Recommended Solutions
For all APC products and solutions
Smart-UPS, Back-UPS, Matrix
 3x1 Year extended warranty
Smart-UPS DP
 Start-Up Service
 3x1 Year Next business
day onsite service
Symmetra
 Start-Up Service
 3x1 Year extended warranty
Silcon 10-40 KW
 Start-Up service
 3x 1 Year Next business day
onsite service
 Preventative maintenance visit
Silcon 60 – 480 KW
 Start-Up 5X8
 External battery Installation
 3x1 Year Next business day
service for UPS an external
batteries
 Preventative maintenance
visit for UPS and external
batteries
 Installation consulting service
Silcon 60 – 480 KW
 Site positioning service
 Remote Monitoring service
 Installation consulting service
PowerStruXure Typ A
 Start-Up service 5x8
 3x1 extended warranty
PowerStruXure Typ B and C
 Start-Up Service 5X8
 Onsite service NBD
or 3x1 Year extended
warranty
 Network Integration service
 Etc. basicly all available
services
DC Systems Rectifiers
 3x1 Year extended warranty
DC Systems Racks and bays
 Start-Up Service 5X8 for ext.
batteries and unit
 3x1 Year Onsite Service for
ext. batteries and unit
 Preventative maintenance
visit for ext. batteries and unit
REMEMBER!
Any UPS sale opens the door for selling an
APC Service contract
Sales Tips
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Get a clear understanding of the customer needs
Service in a Box
Focus on serving the customer from the beginning
Focus on selling peace of mind
Plant the seed as early as possible
Service gives chance to stay in contact with customer
Professional experts are onsite