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Learning: Re-Imagined SkillSoft Product Update Jeff Bond Vice President, Product Marketing Major Takeaways from Last Year Shorter Business Courses Leveraging Granular Content Collaboration Technologies Unified Reporting Mobile Content Delivery 2009 Content Build Plan Continued Strong Investment in Core Content Collections 203 IT & Desktop Business & Comp. Localized Courses Leadership Channel Books24x7 105 145 200 3000 Business & Compliance Courseware Currently in Development IIBA CBAP Update BABOK 2.0 PRINCE2: 2009 Foundations Update Compliance •10-15 new subjects & key updates Industry Overview Updates *starting soon New 1-hour Business Courses • Redevelop from scratch with 2009 content perspective • ~64 courses this year • • • • • • • • • • • • • • Leadership Essentials Participating in Teams Email Essentials Business Grammar Business Writing Telephone Essentials Creativity & Innovation Leading Teams Leading Virtual Teams Remote/ Telecommuting Employee Work/Life Balance Managing Your Career Workplace Diversity Administrative Professional Skills • Managing Change • Time Management • Interpersonal Communication • Workplace Conflict Business & Compliance Courseware Currently in Development IIBA CBAP Update BABOK 2.0 PRINCE2: 2009 Foundations Update Compliance •10-15 new subjects & key updates Industry Overview Updates *starting soon New 1-hour Business Courses • Redevelop from scratch with 2009 content perspective • ~64 courses this year • • • • • • • • • • • • • • Leadership Essentials Participating in Teams Email Essentials Business Grammar Business Writing Telephone Essentials Creativity & Innovation Leading Teams Leading Virtual Teams Remote/ Telecommuting Employee Work/Life Balance Managing Your Career Workplace Diversity Administrative Professional Skills • Managing Change • Time Management • Interpersonal Communication • Workplace Conflict Multi-Language Localization • 9 of our first 1-hour courses • leadership, teaming, and email • French • Spanish • German • Mandarin • Portuguese ….Japanese later Annual Customer Content Survey • Our principal way of prioritizing our course build plan each year • This year’s survey went out in mid-August and completed last week • 700+ customer responses • Live Learning Content Survey to go out in October Business Subject Voting Likely to Fit Into 2010 Plan Coaching Communicating Globally Dealing with Conflict* Talent Management Time Management* Technical Writing Managing Change* PMI Program Management Certification Problem-Solving & Decision-Making Industry Overview Updates Working with Difficult People Interpersonal Communication* Negotiation Persuading & Influencing Customer Service Essentials Finance for Nonfinancial Professionals Establishing & Leveraging Trust Additional Vote Getters (Beyond our likely capacity) 18.Managing Experts 19.GPHR – Global Professional HR (HRCI) 20.PMI Risk Management 21.Change Management for Merger/Acq. 22.Accounting Fundamentals (update) 23.Understanding Financial Statements 24.PMI Portfolio Management 25.Certified Admin Professional (IIAP) IT & Desktop Courseware Currently in Development Microsoft Technical Windows 7 Configuration Windows 7 Enterprise Support CompTIA A+ 2009 Essentials A+ 2009 Practical Application SQL Server 2008 Business Intelligence SAP Technical Microsoft End User SAP Overview for Project Teams •Live Meeting •Outlook Web Access •Windows 7 End User •Internet Explorer 8 VMWare IT Security VMWare Overview Countering IT Security Threats: Ethical Hacking VMWare Workstation Secure Wireless LANS Web Design Linux Professional Institute Website Design Principles •LPIC-1 Exam 102 JavaScript IT End User Subject Voting Likely to Fit Into 2010 Plan Additional Vote Getters (Beyond our likely capacity) Microsoft Office 2010 Social Networking Technologies Microsoft Office Live Meeting Microsoft Windows 7* Lotus Notes 9 SAP Business Suite 7 7. IT Foundations 8. Podcasting Technologies 9. SAP 6.0 Fundamentals 10.Microsoft Office Communicator 2007 11.RSS Technologies 12.Adobe Photoshop CS4 for Mac 13.SAP Crystal Reports 2008 14.PeopleSoft Enterprise Version 9.0 15.R12 Oracle E-Business Suite 16.Adobe Dreamweaver CS4 for Mac 17.Microsoft Office Outlook Web Mail 18.Adobe Flash CS4 for Mac 19.Microsoft OneNote 2010 20.Microsoft Security Essentials 21.Microsoft Excel 2008 for Mac 22.Microsoft Word 2008 for Mac 23.Microsoft PowerPoint 2008 for Mac 24.Microsoft Entourage 2008 for Mac IT Professional Subject Voting Likely to Fit Into 2010 Plan Web Site Design Principles* VMware Overview* Microsoft Windows Server 2008 R2 AJAX for Microsoft ASP .NET 3.5 Cisco CCNA Update (2 exams) ISACA CISM Security Certification Microsoft Visual Studio 2010 Agile Software Development Microsoft Exchange Server 2010 Cisco CCNP Update (4 exams) VMware Server 1.0 BlackBerry Enterprise Server SAP BusinessObjects Microsoft Windows 7 Enterprise* Cisco CCDA Update Additional Vote Getters (Beyond our likely capacity) 16. Cisco CCSP Update 17. Oracle Database 11g: Change Mgmt. 18. Web Services (W3C) 19. AJAX for Java Developers 20. Java EE 5 21. VBScript 22. CompTIA Server+ 2009 23. CompTIA Linux+ 2009 24. Cisco CCNA Security Update 25. Microsoft Visual C++ 2008 26. R12 Oracle E-Business Suite Essentials 27. LPIC Advanced Level Linux Professional 28. Cisco CCIP 29. Cisco CCIE 30. ISC(2) SSCP 31. Java - Programming for Mobile Devices 32. Cisco CCNA Wireless Update 33. Service-Oriented Architecture 34. Sun Solaris 10 Administration SkillSoft Leadership Advantage™ Provide current leaders and high-potential future leaders with a focused resource: • Concise learning tracks addressing key leadership competencies • Targeting a two-hour “must know” experience • Easy access from the LMS, a leadership portal, or standalone • Customizable SkillSoft Leadership Advantage™ Each learning track includes: Engaging combination of content types: • QuickTalks • ExecSummaries • ExecBlueprints • Business Exploration Series • Learning Sparks • Key Concepts • Self Assessments and Tools. John Kotter Vijay Govindarajan Tom Peters Compelling content from key thought leaders. Combines foremost theory with real-world application SkillSoft Leadership Advantage™ Welcome Screen provides a high-level overview of the content of each learning track as well as: • Left-hand navigation to the different sections of the track • A positioning Quick Talk • Objectives • Bios of Faculty and Contributors SkillSoft Leadership Advantage™ Each section includes a variety of assets organized in a logical narrative: • Interactive Learning Sparks introduce Case Studies for practice and review • Key Concepts highlight essential info • Quick Talks and excerpts from Executive Blueprints and ExecSummaries provide real-world insights • Business Impacts • Self-assessments and Tools provide tools to bring new skills into the workplace SkillSoft Leadership Advantage™ Summary complements the information provided in the Welcome overview and frames the overall learning Final Challenge provides a capstone event for learners to review key learning points through an interactive business challenge SkillSoft Leadership Advantage™ Downloadable resources allow learners to access content “on the go”: • Audio and video downloads of Quick Talks • PDFs and audio versions of full ExecBlueprints and ExecSummaries • Word®-versions of Tools and Self Assessments Target Learning Tracks December 2009 Leading Organizations Talent Management Analytical Skills • • • • • • • • • • • Leading vs. Managing Leading through Motivation Leading Business Execution Leading Change Leading Innovation Building & Leading Teams Strategic Agility • • • • Strategic Thinking Globalization Competitive Strategy Risk Management Managing • • • • • • • • • • Managing Performance Developing People Moving into Management Delegating Coaching Managing a Crisis Goal Setting Managing Remote Employees Managing Managers Hiring & Interviewing Leading Diversity Recruiting Talent Retaining Talent Succession Planning Working with Others • • • • • • • • • • Emotional Intelligence Managing Conflict Giving & Receiving Feedback Influencing & Persuading Managing Upward Relationships Assertiveness Business Writing Communicating Bad News Negotiating Presenting Process Management • • • • Project Management Business Process Improvement Quality Essentials Outsourcing Problem-Solving & Decision-Making Self-Management • • • • • • • • • • • Ethics, Integrity & Trust Accountability Priority Setting Time Management Creative Thinking Career Management Continue Self Improvement Adapting to Change Persevering & Overcoming Adversity Stress Management Work/Life Balance Business Acumen • • • • • • Finance Essentials Business Case Development Budgeting Essentials Business Plan Development Marketing Essentials Customer Focus Target Learning Tracks January 2010 Leading Organizations Talent Management Analytical Skills • • • • • • • • • • • Leading vs. Managing Leading through Motivation Leading Business Execution Leading Change Leading Innovation Building & Leading Teams Strategic Agility • • • • Strategic Thinking Globalization Competitive Strategy Risk Management Managing • • • • • • • • • • Managing Performance Developing People Moving into Management Delegating Coaching Managing a Crisis Goal Setting Managing Remote Employees Managing Managers Hiring & Interviewing Leading Diversity Recruiting Talent Retaining Talent Succession Planning Working with Others • • • • • • • • • • Emotional Intelligence Managing Conflict Giving & Receiving Feedback Influencing & Persuading Managing Upward Relationships Assertiveness Business Writing Communicating Bad News Negotiating Presenting Process Management • • • • Project Management Business Process Improvement Quality Essentials Outsourcing Problem-Solving & Decision-Making Self-Management • • • • • • • • • • • Ethics, Integrity & Trust Accountability Priority Setting Time Management Creative Thinking Career Management Continue Self Improvement Adapting to Change Persevering & Overcoming Adversity Stress Management Work/Life Balance Business Acumen • • • • • • Finance Essentials Business Case Development Budgeting Essentials Business Plan Development Marketing Essentials Customer Focus Target Learning Tracks February 2010 Leading Organizations Talent Management Analytical Skills • • • • • • • • • • • Leading vs. Managing Leading through Motivation Leading Business Execution Leading Change Leading Innovation Building & Leading Teams Strategic Agility • • • • Strategic Thinking Globalization Competitive Strategy Risk Management Managing • • • • • • • • • • Managing Performance Developing People Moving into Management Delegating Coaching Managing a Crisis Goal Setting Managing Remote Employees Managing Managers Hiring & Interviewing Leading Diversity Recruiting Talent Retaining Talent Succession Planning Working with Others • • • • • • • • • • Emotional Intelligence Managing Conflict Giving & Receiving Feedback Influencing & Persuading Managing Upward Relationships Assertiveness Business Writing Communicating Bad News Negotiating Presenting Process Management • • • • Project Management Business Process Improvement Quality Essentials Outsourcing Problem-Solving & Decision-Making Self-Management • • • • • • • • • • • Ethics, Integrity & Trust Accountability Priority Setting Time Management Creative Thinking Career Management Continue Self Improvement Adapting to Change Persevering & Overcoming Adversity Stress Management Work/Life Balance Business Acumen • • • • • • Finance Essentials Business Case Development Budgeting Essentials Business Plan Development Marketing Essentials Customer Focus Target Learning Tracks May 2010 Leading Organizations Talent Management Analytical Skills • • • • • • • • • • • Leading vs. Managing Leading through Motivation Leading Business Execution Leading Change Leading Innovation Building & Leading Teams Strategic Agility • • • • Strategic Thinking Globalization Competitive Strategy Risk Management Managing • • • • • • • • • • Managing Performance Developing People Moving into Management Delegating Coaching Managing a Crisis Goal Setting Managing Remote Employees Managing Managers Hiring & Interviewing Leading Diversity Recruiting Talent Retaining Talent Succession Planning Working with Others • • • • • • • • • • Emotional Intelligence Managing Conflict Giving & Receiving Feedback Influencing & Persuading Managing Upward Relationships Assertiveness Business Writing Communicating Bad News Negotiating Presenting Process Management • • • • Project Management Business Process Improvement Quality Essentials Outsourcing Problem-Solving & Decision-Making Self-Management • • • • • • • • • • • Ethics, Integrity & Trust Accountability Priority Setting Time Management Creative Thinking Career Management Continue Self Improvement Adapting to Change Persevering & Overcoming Adversity Stress Management Work/Life Balance Business Acumen • • • • • • Finance Essentials Business Case Development Budgeting Essentials Business Plan Development Marketing Essentials Customer Focus Full Product Build Out – 2010 and Beyond Leading Organizations Talent Management Analytical Skills • • • • • • • • • • • Leading vs. Managing Leading through Motivation Leading Business Execution Leading Change Leading Innovation Building & Leading Teams Strategic Agility • • • • Strategic Thinking Globalization Competitive Strategy Risk Management Managing • • • • • • • • • • Managing Performance Developing People Moving into Management Delegating Coaching Managing a Crisis Goal Setting Managing Remote Employees Managing Managers Hiring & Interviewing Leading Diversity Recruiting Talent Retaining Talent Succession Planning Working with Others • • • • • • • • • • Emotional Intelligence Managing Conflict Giving & Receiving Feedback Influencing & Persuading Managing Upward Relationships Assertiveness Business Writing Communicating Bad News Negotiating Presenting Process Management • • • • Project Management Business Process Improvement Quality Essentials Outsourcing Problem-Solving & Decision-Making Self-Management • • • • • • • • • • • Ethics, Integrity & Trust Accountability Priority Setting Time Management Creative Thinking Career Management Continue Self Improvement Adapting to Change Persevering & Overcoming Adversity Stress Management Work/Life Balance Business Acumen • • • • • • Finance Essentials Business Case Development Budgeting Essentials Business Plan Development Marketing Essentials Customer Focus SkillPort SaaS Learning Management Platform # of Customers using SkillPort 2000 1500 1000 500 0 '2000 '2001 '2002 '2003 '2004 '2005 '2006 2007 2008 2009 • Over customer sites, utilized by over 65% of our customers • Has allowed SkillSoft to explore & innovate key synergies between learning content and LMS: – Download/Offline course management – Mentoring infrastructure – Multi-modal search at granular content levels – Certification View – Blended Learning Program structures – KnowledgeCenter portals SkillPort 7.0 - March 2009 “Controlled” Enhancement Roadmap for 2009 Redesign of Learner UI (except for My Progress) – Compare asset descriptions in Catalog – Drag and drop assets to MyPlan – View detail in Search without navigating away – View in Catalog capability – MyPlan contains all assets – includes sort/filter capabilities First wave of Admin UI redesign Overall More Streamlined Navigation Approximately 200 Clients SkillPort 7.0 SR1 – Sept 2009 – “General” Enhancement Roadmap for 2009 Learner UI 100% redesigned Admin UI 80%-to-90% redesigned Admin UI internationalized to support future language versions SkillPort – Beyond 7.0 Enhancement Considerations for 2010 Major Reporting Initiative * – Enhanced scalability for our largest customers • eliminate need for separate SARM product – Consistency across SkillPort and Books24x7 – Allow centralization of reporting from SkillPort • Eliminate need to navigate to B24, ILT, etc. to get certain reports – Additional analytics & graphical reporting InGenius Integration Search-and-Learn Extend Use of More Granular Content Objects – Assignment of course topics and book chapters to MyPlan – Course topics and book chapters in Learning Programs Phased Releases – First release in late 2009 or early 2010 – Follow-on releases in 2010 Integration Strategy OLSA – Continues to be used extensively by customers – New products are supported with OLSA – Breakout later today with Gary Hartman Portlets – SharePoint support released in 2009 – Working with customers to grow adoption – Breakout later today with Stephanie Pyle KnowledgeCenters Targeted Learning Portals Targeted to 20 defined audiences Courses Books Business Exploration titles Customizable with KC Editor 300+ SkillSoft customers now using KCs Recent and Near Term Enhancements -Learning Sparks -Expanded Search -Expanded Tracking & Reporting -KC Editor enhancements Next-Generation Simulations SkillSoft Efforts To-Date SkillSim Simulations Challenge Series Feedback we will be watching for What would you most want to see in our next generation of simulations? Is an enhanced simulation a “game”? If not, what’s missing? Innovation Lab Gaming Prototype (CAFÉ 2008) How serious, fun or funny should a learning simulation be?