2006 NASPAA ANNUAL CONFERENCE

Humphrey Institute, University of Minnesota, October 10-21, 2006

The Future of the Public Sector IT Workshop & Perspectives on Standard 4.21

David F. Andersen Sharon S. Dawes Theresa A. Pardo R. Karl Rethemeyer Gabriel Puron Cid Russell S. Hassan Center for Technology in Government and Rockefeller College of Public Affairs and Policy University at Albany, State University of New York

Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 1

Outline of Remarks

• • • A Three-Tier Approach to Teaching Information Strategy and Management in the MPA Curriculum

Information Management, Technology Applications, and Policy: A Web-Based Curriculum Starter Kit

Specific Pairings of Cases and Web-Based Material to Create a Credible Starting Core Curriculum Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 2

A Three-Tier Curriculum

Tier 3: University-Wide Offerings Univ.-Wide Technology Courses Univ.-Wide Info.

Mgmt Univ.-Wide Info. Policy Research and Internships Tier 2: MPA Whole Courses Making Smart IT Choices Intro. to Information Strategy & Mgmt Tier 1: MPA Core Classes Data, Models, Decision Public Management Institutions & Governance Entering Students

Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 3

Part II: Information Management, Technology Applications, and Policy • A Web-Based Curriculum Starter Kit • Several articles that present the philosophy behind our specialization in “Government Information Strategy and Management” & the structure of our curriculum • A sample of CTG practical guides and tools that focus on the critical public management responsibilities associated with information and technology use in the public sector • A sample of short case studies that can help introduce this material into any MPA’s program • An appendix that identifies resources for faculty Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 4

Articles

• • • “Training the IT-savvy public manager: priorities and strategies for public management education” (Sharon S. Dawes).

“A Three-Tier Approach to Teaching Information Strategy and Management in the MPA Curriculum” (David Andersen, Karl Rethemeyer, Theresa Pardo, Sharon S. Dawes, Gabriel Puron-Cid, and Russell Hassan).

“Preparing Public Managers To Make Smart Information Technology Choices” (Theresa Pardo).

Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 5

Practical Guides and Tools developed by CTG

Making IT Investments Inter-organizational Collaboration & Integration Practical Guides & Online Tools/Resources Electronic Records Management

Rockefeller College of Public Affairs and Policy University at Albany

Enabling E-Government

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A CTG Practical Guide

Making Smart IT Choices: Understanding Value and Risk in Government IT Investments

April 2004 Sharon S. Dawes, Theresa A. Pardo, Stephanie Simon, Anthony M. Cresswell, Mark F. LaVigne, David F. Andersen, and Peter A. Bloniarz http://www.ctg.albany.edu/publications/g uides/smartit2 Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 7

Making Smart IT Choices

Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 8

A CTG Online Tool

Insider ’ s Guide to Using Information in Government

November 2000 Peter Bloniarz, Donna Canestraro, Meghan Cook, Tony Cresswell, Sharon Dawes, Mark LaVigne, Theresa Pardo, Hans Scholl, and Stephanie Simon http://www.ctg.albany.edu/static/usinginf o/index.htm

Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 9

Short Case Studies

• • • • • Black River Schools Part I Black River Schools Part II Forensic Mental Health Database Managing the Introduction of a Voice-Oriented Data System in the Retirement Services Division A New Information System for the Public Policy Department.

Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 10

Resources for Faculty

• • • • • The Center for Technology in Government, University at Albany, SUNY The Center for Electronic Governance – Indian Institute of Management Ahmedabad (IIMA) The Center for Information Management, Integration and Connectivity (CIMIC) – State University of New Jersey, Rutgers The Center for Technology and Information Policy – Maxwell School of Syracuse University The Digital Government Research Center – University of Southern California Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 11

Resources for Faculty

• • • • • The Institute for Development Policy and Management (IDPM) – University of Manchester, United Kindom The National Association of State Chief Information Officers (NASCIO) The National Center for Digital Government (NCDG) – University of Massachusetts Amherst’s Center for Public Policy and Administration The National Science Foundation (NSF) – Digital Government Program The Program on Networked Governance - John F. Kennedy School of Government Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 12

Part III: Specific Pairings of Cases and Web-Based Material to Create a Credible Starting Core Curriculum • • • A Core Course in Institutions and Governance A Core Course in Public Management A Core Course in Data, Models, and Decisions Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 13

Materials Suitable for a Core Course in Institutions and Governance

• • First Case: Black River Schools Part I & II • The Black River Schools Cases are “warm up cases that can be used in any core class • WWW Material: Students scan material on the Web for general Overview Second Case: Managing the Introduction of a Voice Oriented Data System… • WWW Material: Making Smart IT Choices or Insiders Guide to Using Information in Government Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 14

Materials Suitable for a Core Course in Public Management

• • Case : Forensic Mental Health Database • Can be easily coordinated with a technical course in databases WWW Material: • • Sharing Justice Information New Models of Collaboration • Why Assess Information Sharing Capability?

Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 15

Materials Suitable for a Core Class in Data, Models, and Decisions

• • Case: A New Information System for the Public Policy Department WWW Materials: • • Making Smart IT Choices Understanding Value and Risk in Government IT Investments Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 16

Summary

• • • A Three-Tier Approach to Teaching Information Strategy and Management in the MPA Curriculum

Information Management, Technology Applications, and Policy: A Web-Based Curriculum Starter Kit

Specific Pairings of Cases and Web-Based Material to Create a Credible Starting Core Curriculum Rockefeller College of Public Affairs and Policy University at Albany 2006 NASPAA Conference David F. Andersen 17