Transcript Application of Integrated Management Systems (IMS) in Hong

Application of Integrated
Management Systems (IMS)
in Hong Kong (HK)
Presenter: Dr. Linda C.N. Fan
Department of Building & Real Estate,
The Hong Kong Polytechnic University,
Email:[email protected]
Co-author: Mr. William Cheung
Hong Kong Management System Consultants Limited, HK
Email: [email protected]
12-ICIT: 01-06
IMS implementation in HK
The study
1. Feasibility of integrating ISO9000 and ISO14000
systems
2. Identifying key elements affecting types of
integration.
The approach
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Analysis of the documented case study of MTR
Corporation, HK.
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Report of field research - 10 interviews of six
companies
Keywords
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Integrated Management System (IMS)
ISO9000 quality management systems (QMS)
ISO14000 environmental management
systems (EMS)
Integration of management systems
The case of successful
application of IMS
MTR Corporation Limited HK - a railway network of:
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Totaling 91.0 km route length including over 120.6 km of tunnels
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Five Urban Lines,
one Airport Express Railway
one Disneyland Resort Line
with 53 stations
35 stations are underground stations
the depth varies from 12 to 37 meters below the street level.
A daily patronage of over 2.4 million passengers
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the most intensively utilized systems in the world
In the peak hours, 8-car trains with a capacity for 2,500 passengers
running at 2.1-minute intervals
carrying 70,000 passengers per hour
(MTR Corporation, 2005)
MTR Corporation Limited HK
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In 1975, established by the Hong Kong
Government.
In 1992, started establishing ISO 9000-based
QMS and the framework for TQM
In 1999, implementing the IMS
Later, the ISO 9001: 2000 standards further
enhance the IMS with new initiatives
On 15/12/2000 MTR Corporation awarded ISO
9001:2000 Certificate
IMS of MTRC
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Between 1992 and 1999, The Operations
Engineering Department implemented IMS to
incorporate management systems of:
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Quality management system and TQM
occupational health and safety system,
railway safety system,
security management system, and
In 1999, implementing the IMS and extended
to the whole operations.
IMS Certificate
Operations Division of MTR Corporation
Limited awarded Integrated Management
System (IMS) Certificate on 24/02/2004
 internationally recognized standards in
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Safety management system
Quality management system
environmental management system
Is IMS possible to be
implemented in HK?
The success of integrating several systems by
MTR Corporation indicated that IMS is
possible to be implemented in Hong Kong.
How about other companies?
Second Part of the
Study
10 Interviews of
6 Companies
with Various Business Natures
Number of staff employed by the
interviewees’ company
How many staff are be ing e mploye d by the
inte rvie we e s?
More than 100
1
11 to 20
3
1 to 10
2
0
1
2
3
4
ISO 9001: 2000 Being awarded to the
interviewees’ company
Have the company being awarded ISO
9001:2000 certificate?
Under application
2
Not yet awarded
1
Awarded
3
0
1
2
3
4
ISO 14001: 1996/2004 Being awarded
to the interviewees’ company
Have the company being awarded ISO 14001:1996 / ISO
14001:2004 certificate?
Under application
0
Not yet awarded
4
Awarded
2
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Number of Company Being Awarded
With the IMS Certificate
Have the company be ing awarde d IMS ce rtificate ?
Under application
0
Not yet awarded
4
Awarded
2
0
1
2
3
4
5
Benefits
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IMS can achieve time and cost saving in audits;
Some forms of QMS and EMS combined for better
register filling and easy filing;
Management review and internal audit for QMS and
EMS conducted together once a year
Staff can have more time in dealing with the
company business;
Better improvement of the system operation through
systematic approach.
Concerns
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Not familiar with the IMS audit requirements;
Unclear integration structure;
Difficult to update the documents especially if those
QMS and EMS procedures were written together;
QM may have more workload dealing with several
management systems;
Some EMS requirements were difficulties to
implement, e.g. less using plastic and wooden
package for goods deliver protection. Monitoring of
their activities would be hard
Key elements affecting integration
Type of business
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whether their business creates environmental impacts and
what is the degree of those impacts?
Size of company
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how many staff for business operation?
How many divisions in the company organization?
Resources allocation
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how many resources including human, material, tools,
machines, capital, space, training and techniques, etc can be
provided by the company to the management system?
Location of business
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where will be the audit conducted?
Some audits may be conducted outside Hong Kong;
independent audit may not be the best choose but the joint
audit to achieve more economic value.
Conclusion
Decision should be made to ensure
their choice of integrated systems
are appropriate to their business
Question and Answer
Thank you