Transcript SmartOffice New Products Overview - E

SmartOffice New Products Overview
SmartOffice Product Managers
E-Z Data, Inc. Confidential
Agenda
Base and Framework
Agency Management
SmartCommissions
SmartWholesaler
SmartLeads
SmartRecruiting
SmartInvestments
Integrations
Outlook and Notes Integration
E-Z Data, Inc. Confidential
Base System and Framework
Julie Hanson and Alena Tenreiro
Product Managers
E-Z Data, Inc. Confidential
Framework
Framework is the underlying services and technology
Main Improvements
• Technology Updates
• Results in performance and stability improvements
• Enhanced queries
• Code profiling
• On Access validation – reduces the need to validate after
electronic downloads
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Base System
Base System - No module required
• User Roles and Licenses
• General
• SmartPad
• Data Import
• Letters and Correspondence
• Record Merges
• Spreadsheets
• Calendar and Activities
• Reporting
• PDF reports
• Enhanced Dynamic Reporting capabilities
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SmartOffice for Agency Management
Kandace Hager and John Pattison
Product Managers
E-Z Data, Inc. Confidential
SmartCaseManager
A Comprehensive Solution
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Built for front and back office management
Reduce cost, increase productivity
Efficient new business processing
Seamless Integrations and Automations
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Pending Case Downloads
Carrier and Plan Downloads
Service Provider Integration
Advisor Tracking
Fully Integrated with Reporting, Commission Tracking and
Marketing functionalities.
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Drive your business from every angle
Informal
Application
E-Z Data, Inc. Confidential
Pending
Case
Pending Case
Underwriting
Workflow
Inforce Policy
New Features and Highlights
New Features in 5.1
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Production Dashboard
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Case Manager Reassignment
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Modifiable PCM Table Merge Codes
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Refined Carrier and Plan downloads
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Service Provider Requirement Status added to Follow Up
spreadsheet
Highlights
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Weekly Status Sheet
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Mass Correspondence directly from PCM
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Advisor Request Tracking
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SmartView for Advisors
E-Z Data, Inc. Confidential
SmartOffice for Commission
Processing
Sherri Schultze
Product Manager
E-Z Data, Inc. Confidential
Two concepts of Commission Processing
Commission Carrier Interface
• Report only feature that displays data received directly
from Insurance Carriers Commission Systems via an
ACORD XML data feed.
Commission Tracking System
• A full commission tracking and reconciliation process.
Taking data in multiple formats and reconciling it against
expected commissions calculated during case processing.
E-Z Data, Inc. Confidential
Customers
Carrier Interface
Commission Tracking
Corporate offices can electronically
send the transaction data while the
bank handles the EFT
Out-brokerage departments of a Carrier
can track commission received via other
companies and process payments for
captive advisors
Banks can electronically receive
transaction data for tracking purposes
Banks can reconcile expected vs.
received and are given the ability to pay
internal advisors, branch managers or
referral advisors
BGA / Distributor can electronically
receive both advisor and override
commission transactions
BGA / Distributor can reconcile and
pay parties such as internal advisors,
supervisors or marketing managers.
Advisors can utilize the data received
via this interface for reference to verify
they were paid
Advisors can reconcile the receipt of
payments from Carriers, BGA’s, Broker
Dealers or Banks.
E-Z Data, Inc. Confidential
SmartOffice for Wholesalers
Wholesaler Management
Joseph Yang
Product Manager
E-Z Data, Inc. Confidential
Challenges for Wholesalers
Coordinating Internal/External Wholesalers and Home Office
• Communication and reporting
Staying competitive
• Relationship building
• Value added services
Dealing with high turnover rate of producers
• Signing new distributors
• Recruiting top producers
• Territory Reassignment
E-Z Data, Inc. Confidential
Can your office do this?
Do you have the ability to see up line and down line?
Do you have the capability of marketing?
Do you have pipeline management?
Do you have the ability to track calls, appointments and notes?
• Do you have the ability to take your calls, appointments and
notes on the road?
Can you see PCM for your distributors?
How are the production numbers reported?
Are the production numbers viewable by territory, sales rep, line of
business (LOBs), sales channel, etc.?
Is there visibility for management to see how well a wholesaler is
doing?
Can wholesaler see how well a producer/firm is doing?
How much time and material cost does wholesaler spend versus the
amount of production?
E-Z Data, Inc. Confidential
Report - Branch Offices By Region (California)
Sales Manager users
Wholesaler users
Home Office
Bank Sales Executive users
B of A
Wells
Citi
Branch Manager users
NY
Texas
Cal
NY
NY
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Texas
Cal
Texas
Cal
SmartLeads
Leads Tracking
Joseph Yang
Product Manager
E-Z Data, Inc. Confidential
Customer Challenges
Orphan policy issues
Lead assignment
Lack of automation in the process
Cannot track progress of leads
• No feedback from advisor
Leads not serviced in time (cold leads)
• Agents just sit on leads
Cannot generate real time reports
E-Z Data, Inc. Confidential
Benefits SmartLeads Tracking Module
Save time by automating the assignment of Leads
Track assigned Leads through the Sales Cycle
Real Time Feedback
Create Powerful Management Reports
Seamless Integration with other SmartOffice Modules
E-Z Data, Inc. Confidential
Currently in Production
1
Centralized
Lead Generation
System
DataXchange
Enterprise
Benefits
Lead Distribution System
2
• Better Conversion Rates
• Standardized Process
• Fewer Manual Processes
• Streamlined Input
• Detail Available for Analysis
• One Package of Reports
• Better Forecasting
Real Time Feedback
Seamless Integration with
Field
Leader
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other SmartOffice Modules
1. Revocation
2. Disposition Status
3. Address Correction
4. Enrichment Request
5. Opt In / Out
(vacation)
Advisor
SmartRecruiting
Recruitment Tracking Module
Michael Grubb
Product Manager
E-Z Data, Inc. Confidential
Industry Wide Challenges
Retention
Industry-wide crisis. 75% of advisors leave within
three years.
Cost
$30,000 to recruit, hire, and train a candidate.
Visibility
and Best
Practices
They don’t work if you don’t use them.
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Challenges and Solutions
What we often find:
What we can provide:
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Lack of Process
Definition/Repeatability
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Enforce best practices
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Visibility
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Maintain visibility into
pipeline flow across
hierarchy
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Lack of flow control
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Keep the pipeline full
(marketing)
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Actively manage the flow
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Understand/predict
seasonality
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Discover where the best
advisors come from
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Unpredictability
Managing the Recruiting Pipeline
Recruiting Process:
Step 1
Potential
Candidates
Candidates
Provides:
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Step 2
Step 3
Pre-Contractees
Process Definition
Pipeline Visibility
Best Practices Workflow
Integration with:
Advisor Module
Calendar
Dynamic Reports / Excel
Step 4
Hired/
Contracted
SmartInvestments
Investment Tracking Module
Amy Hii
Product Manager
E-Z Data, Inc. Confidential
Key Benefits & Features
Data Feeds
Integrations
Asset Allocations
Performance Measurement
Reports, Reports, Reports!!!
Client Access 24-7
E-Z Data, Inc. Confidential
What’s New and Exciting?
DataXchange 2.0
• DST FanMail, Pershing, NFS, PFPC
Morningstar Export
• Export multiple accounts & positions for multiple contacts and
households
Asset Allocations
• Variable Products from Policy are included in calculations
• How much is out of balance in Dollar Amount
Performance Measurement
• GIPS Calculations
Corporate Actions
• Merger/Acquisitions, Stock Splits, Spin-offs
Reports – PDF Reports, Performance Reports
E-Z Data, Inc. Confidential
Integrations with SmartIntegrator
Carolyn Carrasco
Product Manager
E-Z Data, Inc. Confidential
Integration Goals
Meet user needs
Seamless integration
Requires little or no training
Easy to deploy
Reasonable time frame and cost effective
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Integrations with SmartIntegrator
Current
• Financial Profiles
• Intellisys
• Laser App
Coming Soon
• Quik! Forms
• EbixLife
• PaperClip
• LaserFiche
E-Z Data, Inc. Confidential
Integration with Outlook and Lotus
Notes
Carl Besaw
Product Manager
E-Z Data, Inc. Confidential
What’s New in SmartOffice 5.1?
SmartMail for Outlook/Lotus Notes
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Post Subject or Body of E-mail
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Display previously posted messages
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Improved integration with SmartCaseManager Module
SmartLink for Outlook/Lotus Notes
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Major performance improvements
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More Setup Options
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Preview Only Synchronization
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Synchronization Reports
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Resolve Conflicts after Synchronization
SmartLink for Intellisync
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Compatible with Mobile Devices
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Ready for Beta
E-Z Data, Inc. Confidential
E-Z Data, Inc. Confidential
SmartOffice New Products Overview
SmartOffice Product Managers
E-Z Data, Inc. Confidential