Transcript Support Reps and End Users Both Make Outbound Connections to the

Weird Name…
Great Remote Support
John Cowsert AITS
Craig Jackson UIC LASIT
Let’s Talk About Bomgar
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What Role Does Remote Support Play?
What is Bomgar?
Bomgar Features
Live Demonstration
Testimonial
What Role Does
Remote Support Play?
What Role Does
Remote Support Play?
Wait…. Give me a Second!
My kids are
on my desktop!
The Paradox of IT Support
Only 7% of cost, but 50% of overall perception
The camera lens
through which
customers
Judge IT...
SOURCE: GARTNER. IT SPENDING AND STAFFING
REPORT 2013
What Role Does Remote Support Play?
Bomgar At a Glance
Remote Support for the Mobile Enterprise
• 2nd Generation
Enterprise Technology
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IT Inter-Operability
Supports Internal & External Networks
Supports Mobile, Servers, Desktops
• 8,000+ customers
in 65+ countries
Regional and Other Higher Education Implementations
Bomgar Architecture
Product
Highlights
1. Security
2. Mobile Support
3. Inter-Operability
4. Web-Enabled
5. Collaboration
• Appliance deployed on site
• Traffic uses SSL encryption & passes
through the Bomgar box
6. Manageability
Support Reps and End Users Both Make Outbound Connections to the Appliance –
All Data Encrypted Over Bomgar Connection
Bomgar Security
• FIPS 140-2 DOD Validated
• 256 bit Encryption
Connection
• LDAP/AD Integration
• Appliance Group Policy
Permission Controls
Features
• Remote Connections… Single License Use
• Unassisted (JumPoint)
and Assisted (JumpClient) Connections
• Presentation Mode
• Multiple Portals and Chat
• No VPN Necessary for Connection…
Support Anywhere
Demonstration
Testimonial
Craig Jackson UIC – LAS IT
Questions?