Transcript Chapter 9: Knowledge Management and E

Chapter 9:
Knowledge Management and
E-Learning
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 9 - 1
Learning objectives
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Intellectual capital
Knowledge management
Human behavior
E-learning
Learning management system
Corporate vs. educational
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Chapter 9 - 2
World Bank
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Fights poverty in developing countries
10,000 employees in 100+ offices
Low-interest loans and sharing knowledge
ICT to manage intellectual capital
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Chapter 9 - 3
Intellectual capital
• Collective knowledge
• Asset for production
• Distinguishes successful organizations
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Chapter 9 - 4
Types of intellectual capital
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Chapter 9 - 5
Types of knowledge
• Explicit knowledge
• Tacit knowledge
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Chapter 9 - 6
Knowledge management
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Chapter 9 - 7
Locate sources
• Expert location
systems
• Social network
analysis
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Chapter 9 - 8
Capture knowledge
• Build knowledge base
• Strategies for tacit knowledge
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Chapter 9 - 9
Organize, share, and value
knowledge
• Organizing and sharing strategies
• Valuation strategies
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Chapter 9 - 10
Human element
• Employee perspective
• Self-interest
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Chapter 9 - 11
Incentives
• Influence sharing
• Unintended consequences
• Guidelines
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Chapter 9 - 12
Content issues
• Complicated technology
• Content
• Lack of content
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Chapter 9 - 13
Semantic web
• Web with meaning
• Resource description framework
• Futuristic scenarios
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Chapter 9 - 14
Practical tips
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Chapter 9 - 15
E-learning
• Self-paced
• Instructor-led
• Hybrid
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Chapter 9 - 16
Course development
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Subject matter expert
Instructional designer
Project sponsor
Project manager
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Chapter 9 - 17
Content-authoring tools
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Narrated presentations
Interactive presentations
Screen captures
Simulations
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Chapter 9 - 18
Learning management
systems
• Learning objects, assessments, and
standards
• Social learning platforms
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Chapter 9 - 19
E-learning in education
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Chapter 9 - 20
Summary
1.
2.
3.
4.
5.
6.
Intellectual capital
Knowledge management
Human behavior
E-learning
Learning management system
Corporate vs. educational
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 9 - 21
Arkadin e-learning case
• Offices in 22 countries, 500+ employees,
and 8,000+ active clients
• Need to train new employees, and
accommodate variability across employees
• Adopted e-learning model with selfassessment pre-tests
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Chapter 9 - 22
State Department
wiki case
• U.S. diplomats move frequently from country
to country
• Needed much better way to capture and
transmit knowledge
• Developed Diplopedia wiki solution
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Chapter 9 - 23
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Chapter 9 - 24