Transcript Rubrik-Verdana (28p,fet)

Home Building Guide – an outsourcing
example
Financed by Swedish Governmental Agency for Innovation Systems
Background
In Sweden
• 2 million detached houses
and owners
• 100 000 building permits
per year (90% is private)
• 10 000 new houses per
year
• 950 000 registrations
(mortgage, ratifications)
The building process
© Hans-Gunnar Samuelsson
The vision
One entrance to all
information and all
services that family
Andersson needs to
effectively plan, build,
and live in their home
Consortium – six parties
• National Land Survey
• National Board of
Housing, Building and
Planning
• Swedish Association of
Local Authorities and
Regions
• University of Gävle
• Tekis AB
• WM-data Sverige AB
Cross-border co-operation
“A helping hand for
Andersson“
Planning
Building
-
-
Important to know
Neighborhood?
My plot?
Planning
Maps, plans
Plot, house
Heating system
Utilities
Economy
Local
Surveyor
Banks
authoritie
s
s
House Architect
Governmen
builders
t authorities
s
Entrepreneu
Insurance
rs
-
Authorities
Insurance
Quality responsibility
Building permits
Purchase
Equipment and
material
Production
Finish project
Living
-
Public service/taxes
Maintenance
Costs
Infrastructure for e-services
Processes
Bank
Infra services
e
Heating
SHS
SHS
e
SHS
SHS
e
Local
authority
Portal
Builder
e
SHS
e
Constructors
Information / Digital Assistent
Info, DA
Home Building Guide
Family
Andersson
”We will build
a home”
Interne
t
Functions
• Log in
•”My page”
• Information
• Document, Message
• Navigation, Guiding
• Links
• Geographic entrance
Villbo
K:n
Bank
House
constructer
Portal
Information and
Transaction services
Building
permit
Support, exchange, acquire information
Villbo k:n
Building permit, plans,
maps, utilities
Land Survey
Property information,
maps, survey
Bank
Credits, loan approval
House constr.
Drawings, pictures,
prices
Outsourcing
Infrastructure
for e-services
and information
Transmission
Rights
E-id
Business models Infra services
Business systems IP
GIS
Standards
• One portal – one citizen interface
• 290 local authorities
• Portal functions, server (e-id, etc.)
• 5-20 government authorities
• Information acquired at source
• 100-1000 enterprises
• E-services developed together
• 10-100 other organizations
• Standardization, business improvement
Business solution
Basic support
Portal owner
Portal
Representatives
for local and
government
authorities
Invest in
Ads
Fees
Fees?
Private
builder
Enterprises
Local authorities
Government
authorities
Transactions
SHS node
Subscription
Provide
Infra service
provider
Project headlines
• Support the private
builder
• Infrastructure for eservices
• Cross-border e-services
• Increased co-operation
• Business model
• Decrease own
investment
• More efficient
• Increased business
activity
Five phases
Transfer
project result
v.1
v.2
v.3
v.4
v.5
In operation
4
2005 oct.
2006 july 2006 oct.
1
Portal,
eservices
2
Bench
test
2007 april
2008 june
3
5
Pilot test
Evaluation
Business plan
2009 sept.
Project
2010 march
Behind the scene
Infra service on demand
• Operations as generic
services
• Service Oriented
Architecture
• Secure
Communication on
internet
• Secure Identification
solution
Business model
• Pay when you use the
service
• The service-holder
are responsible for
the operations
• One way in for all
questions
• Use internet for
communcation
Basen i vårt erbjudande….
Infra service on demand
”A complete service-solution for every demand ”
Customer and market
• For the customer who
Workplace
 Wants to buy IT by contract
 Wants unique service
Security
 Wants to buy functions
Service Desk
Applikation &
Info logistic
Middleware &
Appl integration
Server & Storage
Närservice
Analys&Design
Avtal & garanti
Ärendemottagning Paketering / Pgm distr
BDD
Produktförsörjning
Arbetsplatsdrift
(DLM) Desktop Life Cycle Mgmt
I
C
Självbetjäning
Felanmälan
SPOC
m
o
O koordinering
Behörighetsadministration
Service
p
F
n
D Service Desk p
l
u
Workshop’s
ADA
s
e
e
e
n
uBOS
s Databas
rIN & UT data
E-Handelsportal n
E2E & Portal
c
l
i Applikationsdrift a
t
t
t
g
t BizTalk
Messaging
Migrering
a
i
iMailbox / Exchange
n
iCitrix
drift
tFax/SMS
o
AD-drift
n Antivirus
o
i
n
Core Service
g
n
o
Infra analys
Serverkonsolidering
s
n
Teknisk drift
Backup
Serverkapacitet
Lagring
Datorhotell
LAN-Mgmt
Communication
DMZ
VPN
Brandvägg
IP-Connect
Core / Backbone
D/R
Wireless
IDS
Internet
Communication by SHS
Local authority
Roadwork
ManPower
City of Sundsvall
Social
security
City of Gothenburg
SHS-switchservice
Tax Authority
Other
SHS-services
CSN
Secure identification service
Switch service
One API instead of
4 . (Java, WS)
E-service
WM-data
OCSPquestion
or CLR
Bank-ID
FSB
SHB
SKB
Ikano
LF
ÖEB…
Ca 565´
Nordea
Ca 120´
Telia
SEB
Posten
Steria
The citizen with
e-certificate
Ca 100´
Four parts connecting
5. OCSP – ask the right CA
Certificate
Authority
2. Get at certificate
1.
ID-service
6. OK or not OK
Is OK for the CA in a defined way
4. Can i Thrust the
Certificate ?
7. Yes or No
8. Make an agreement
Holder of
E-identification
3. Certificate – Identification or signing
Owner of
The e-service
SPOC
Single Point Of Contact
Självbetjäning
Beställning
SPOC
Behörighetsadministration
Service koordinering
Service Desk & Ärendemottagning
 One customer-team makes understanding for customer
knowledge more complete
 Solve up to 95 % of the problems
 Coordinating and case handler
-
Escalating rules
Reporting and Information
Contact with vendors
 Standard reporting system
-
Statistic depending on handling time, way of contact,…
 Extras
-
Handling workshop with the customer for better usage
Extra help at holidays or sickness situations
Conclusions
• What do you want to do
on your own
• Concentrate on your
unique solutions
• Pay as you grow
• Use solutions ”on the
market”
• Start with easy e-services
• Think about the users
needs
More information
Contact: Patrik Ottoson, National Land
Survey
Lennart Jonsson, WM-data
Web: www.byggavilla.org
E-letter: by subscription