Transcript City of Grand Junction Solid Waste Department

City of Grand Junction
Solid Waste Department
How do we make it all
work $$$$
What are we about
The City of Grand Junction Solid Waste Department provides automated
refuse collection to all residential customers of less than eight units in the
City of Grand Junction as of April 19, 1994. We also do residential collection
for over 150 customers under the new administrative regulation that were
annexed after the April 19th date. In addition we provide commercial refuse
collection for those commercial customers requesting our service. In
providing commercial service, we compete with the private sector (BFI,
Waste Management, Monument Refuse, and Rocky Mt. refuse). Through a
contract with CRI we provide residential curbside recycling for those
customers wanting the service.
The Solid Waste Department has nine Specialty Equipment Operators
whose jobs include residential refuse collection, container delivery,
commercial Dumpster service, and construction and special pick-ups. We
service over 14,150 automated containers and 1,085 commercial dumpsters
per week. We have one Lead Public Works Maintenance Worker who is the
shop man doing repairs, deliveries, etc., one Supervisor, one Superintendent,
and one half of an administrative assistant who is shared with the Water
Department. The Solid Waste department is in charge of administrating a
contract with CRI (Curbside Recycling Indefinitely) to provide curbside
recycling to its residential customers if they so choose to have it. The City of
Grand Junction Solid Waste Department is an enterprise fund with a
minimum fund balance of 15 percent of annual operating expenses. Rates
and rate changes are established by City Resolution. The fund's sole
existence is to provide quality refuse collection to the citizens of the
community at a fair price.
Regular Residential Services
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Weekly refuse collection: The City of Grand Junction Solid
Waste Department provides weekly automated refuse collection.
We have 4 automated side load trucks and 1 rear load truck used
for our weekly collection. Each side loader services about 700
containers per day and the rear load truck is used for special
pickups and a commercial rear load route.
City provided trash container(s): For our residential customers
we provide a choice of two different size containers, 64 and 96
gallons, or any combination. The customers choose the
container(s) that best fits their need. The number of containers
and sizes can be changed at anytime with no charge to the
customer. All containers are wheeled for easy delivery too and
from the curb. Containers have attached lids to help with spillage
and animal problems. (All containers are property of the city.)
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Volume based rates: Rates are based on the volume of trash
the container holds. A 64 gallon container costs the customer less
money than a 96 gallon, and a 96 gallon is less than 2-64 gallon
containers. The city feels this is the fairest way to charge
customers for refuse collection. We have no senior discount.
Convenient monthly billing: Customers are billed monthly for
the service provided the previous month. Trash service will be
added to your current City bill (You will make one payment for all
the service you receive from the City, those service may include
Sewer, City Water, Trash, and Recycling).
Additional Services by Request
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Curbside Recycling: The City of Grand Junction offers residential
curbside recycling service. You will receive in-home instruction,
containers, calendars, brochures, quarterly news letter, and
regular monthly curbside service. Products that can be recycled
are Aluminum, Cardboard, Glass, Plastic #1 #2, Newspaper, Steel
cans, Magazines, and Office pak. The cost of the program is $1.75
per month and will be conveniently added to your City utility bill.
To sign up or obtain more information call Curbside Recycling
Indefinitely at (242-1036) or the City Solid Waste Department
(244-1570).
Special bulk item pickup: The City of Grand Junction offers
special pick up, and bulky item removal. There is a fee for this
service, and it is based on the volume of material collected. Loose
material must be contained and should not exceed fifty pounds in
weight. Bricks, concrete, and steel cannot be collected as they are
damaging to the collection vehicle. Limbs and brush must be cut
no longer than four foot in length and tied in bundles no larger
than eighteen inches. To obtain a special pickup, just call the Solid
Waste Department (244-1570) and schedule it.
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Handicapped and elderly assistances: The Solid Waste
Department provides a special service for those customers with
physical disabilities. The equipment operators will pull the
customer’s automated container out and service it each week. To
be added to the list for assistance, call the Solid Waste
Department (244-1570.)
Small construction and clean up projects: The Solid Waste
Department also offers construction dumpsters for small building
projects, and clean ups. We have 2 cubic yard containers available
for these projects. The 2003 cost for construction tanks is $15.00
per cubic yard per service. You can keep this container for up to
30 days then a charge of $1.00 per day is added. For assistance
on a construction dumpster, call the Solid Waste Department
(244-1570.)
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Just moving into the City (Special pick up of moving
boxes): The Solid Waste Department provides a special service
for those customers just moving into our service area. When you
get moved in and have all your moving boxes and packaging
paper together call us and we will do a one time pickup for free.
It’s just a small way of saying welcome to the City of Grand
Junction Solid Waste services. For assistance call the Solid Waste
Department (244-1570.)
Commercial Service
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We try to assist and provide for all their reasonable needs. We do
not charge for changing container size or customers’ requests for
change in service, as we understand there needs change from time
to time. It is our goal to make personal contact with all large
commercial customers one time per year. We will provide one
newsletter per year to all commercial customers. We try to take
care of all our customers’ needs in a prompt and courteous
manner. Also, we are using plastic lids instead of metal lids.
These are much lighter and easier for our customers to use and
reduce the chance of injury. Another important customer services
we provide are locking lids. This is a great help to our customers
who have a problem with other people filling their Dumpster. With
the change to automated collection in 1996, the impact to our
commercial can customers was significant. In the past, customers
were charged a flat rate and could use from one to five 33-gallon
containers. With the conversion to automation these customers
were given the same choice as residential customers to choose the
container that best fits their garbage needs; any combination of
64, 96, or 300-gallon containers. Commercial customers also
benefited from the lower rates that the conversion to automation
has on future rates.
2002-Recycling Program
2002 City of Grand Jct. Recycling
Program
Recycling program cost
Cost per customer (2234)
per month
$
201,353.00
$
-
Total
$
201,353.00
Revenue from $1.75
$
42,429.30
Revenue from sale of product
$
63,900.60
Direct pays
$
525.25
Credits
$
(58.57)
Avoid Cost
$
112,667.50
Total
$
219,464.08
Total Sources
$
219,464.08
Total Uses
$
201,353.00
Gain or Loss
$
18,111.08
$
7.51
$
8.19
$
0.68
1153.789 Tons @ $97.65 per Ton
Budget
 PERCENT OF TOTAL BUDGET
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Personnel Costs
Landfill Costs
Equipment Costs
Interfund Chargers
Recycling Costs
Debt Payment
Other Expenses
1996
1997
1998
1999
36
20
21
9
6
1
7
30
21
20
10
7
7
5
29
20
18
10
10
7
6
33
18
19
10
10
5
5
2000
32
18
20
10
9
5
6
2001
2002
33
17
20
10
9
5
6
33
17
19
10
9
4
8
BUDGET 1997-2002
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Personnel Expense
General Operating
Interfund Charges
Debt Services
Operating Capital
TOTAL EXP.
1997
1998
1999
2000
2001
2002
597,528
600,307
671,493
667,415
690,972
707,658
612,679
660,507
602,468
574,553
583,861
599,096
668,750
631,727
648,464
701,807
715,698
710,896
132,963
152,940
108,240
102,960
97,680
92,400
14,564
17,898
14,390
30,279
28,732
55,076
2,026,484 2,063,379 2,045,055
2,077,014 2,116,943 2,165,126
2003 Automated container rates
(1) 64 GALLON + RECYCLING
9.82
(1) 96 GALLON + RECYCLING
11.98
(2) 64 GALLON + RECYCLING
14.15
(1) 64, (1) 96 GALLON + RECYCLING
16.31
(2) 96 GALLON + RECYCLING
18.47
(1) 64 GALLON
8.07
(1) 96 GALLON
10.23
(2) 64 GALLON
12.40
(1) 64, (1) 96 GALLON
14.56
(2) 96 GALLON
16.72
(1) 300 GALLON
29.70
Summary
The customer is your economic success!
They are the reason you exists.
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You can do a lot of things for not much money,
become innovative.
Don’t recreate the wheel.
Make the customer your top priority.
By letting the customer make their own choices,
they will be much happier, and don’t mind paying
for their choices.
Let the customer know you appreciate them.
Have your drivers create a relationship with their
customers.
If you don’t take care of your customers,
somebody else will.
When we take care of our customers, we take
care of ourselves
Darren Starr
City of Grand Junction
970-244-1493
[email protected]