Transcript National Housing Maintenance Forum Checkmate Benchmarking Club

National Housing Maintenance Forum
Checkmate Benchmarking Club
Tim Wilson
Robin Summerhill
M3 Consultancy
M3 Consultancy
Topics
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What is it
Brief History of the Checkmate Club
The new on-line Checkmate
Current Trends
Ideas for the future
What is it
A nationwide benchmarking club on
repairs and maintenance
Client side: benchmarks costs and
quality of performance in delivering
services to tenants
Contractor side: benchmarks the
efficiency and performance of direct
works organisations
What is it ?
• Checkmate uses a number of measures to
establish benchmarks, at a level of detail that is
not currently available through any other
benchmarking service
• The cost is very competitive in comparison with
others
• M3 Consultancy offers a cost-effective data
collection and input service
History
The DWF commissioned a benchmarking study in
1999 to compare the performance of Direct Works
Organisations
In 1999 a HAMMAR South West study developed
detailed performance indicators for benchmarking
delivery of repairs services to tenants, aided by a grant
from the Housing Corporation
2000 Housing Corporation commissioned KPMG to
develop a methodology for judging which DLOs were an
asset to their parent organisations, particularly relating to
voluntary transfers
History
• HAMMAR, the DWF and KPMG
joined forces with the NHMF to
set up the Checkmate
Benchmarking Club in 2000
• The working party also had
representatives of the Housing
Corporation, ACSCO (now PSI)
and the National Housing
Federation
• Development was funded by the
HAMMAR,DWF, the NHF, and
the NHMF
Members
• Data from over 180 members over last 9 years
• Mix of RSLs and Local Authorities
– 130 + Housing Associations
– 50 + Local authority housing departments,
and ALMOs
• Mix of client and contractor data
submissions
Now On-line
• Major review during 2005/6
• Members wanted
– Immediate reports when data is submitted
– Easier to complete questionnaires
– Traffic lights to highlight best and worst PIs
– Clearer more graphical reports
• Solution was to develop Checkmate online
• Members log-in with email address & password
– Controls whether they can input data
– Whether client, contractor, or both
Checkmate
_______________________________________________________________________________________
Logout
M3 Housing
Welcome Robin Summerhill
Checkmate Online is now released! As Checkmate Online is a new product features are continually being added. If you encounter any errors the
Checkmate team is notified automatically and will fix the problem as soon as possible.
If you have any other comments or suggestions on how to improve this product for the final release please do not hesitate to contact us.
User area
•Change your password
•Request new users
•Contact checkmate team
Input data
•Input your data
•Guide to Checkmate
Graphs and reports
Administration
•Key performance indicators
•Performance indicators
•Generate KPI report
•Generate PI report
•Export raw data to excel
Administration options
Filled automatically if you specify an uplift to
the NHF Schedule of Rates
Lists 30 Key Performance Indicators
With traffic lights to highlight what matters
•This is where you select which data
sets to benchmark against
•The default is to select the latest data
from all members. You can specify how
many years to limit this to
•By default cost data from previous
years is inflated by the BMI, but you
can choose RPI or no inflation
•You can also filter by cost group (TCI),
type of organisation, or region
Trends in Round 9
• No major trends emerging
• Occasional “Rogue” results
Repairs Completed within Target
Emergencies
99%
99%
98%
98%
4
5
6
Rounds
7
Emergency
8
9
Repairs Completed within Target
Urgent
96%
95%
94%
93%
92%
91%
4
5
6
Rounds
7
Urgent
8
9
Repairs Completed within Target
Routine
93%
92%
91%
90%
4
5
6
Rounds
7
Routine
8
9
DSO Employees
Turnover per Operative
£68,000
£66,000
£64,000
£62,000
£60,000
£58,000
£56,000
£54,000
£52,000
£50,000
4
5
6
7
8
9
Average Weekly Investment in Stock
£14.00
£13.50
£13.00
£12.50
£12.00
£11.50
5
6
7
8
9
Total Maintenance Cost Per Unit Per Year
£1,400
£1,300
£1,200
£1,100
£1,000
£900
£800
5
6
7
8
9
Benefits
• None of us can afford to rest on our laurels
• Invaluable information indicating strengths
and weaknesses
• Can-openers
– Where could we improve
– Who might have ideas we could learn from
– What targets should we set to raise our game
• Stringent validation of year on year
improvements
Future Developments
• Annual Meeting of Subscribers
– Would it be useful?
– Where?
– When?
– Cost?
• Independent Report for Each Member
– Is it wanted or needed?
– Does online system provide the reports you
require?
Questions
• Try it at www.checkmateclub.co.uk
• Email us at M3 Housing
– [email protected]
– [email protected]
• Phone
― 020 8254 5580
― 01249 652523
• Explore www.m3h.co.uk
Operation
General