Chapter 8 - HFT 3444
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Transcript Chapter 8 - HFT 3444
Restaurant Management System
Point-of-Sale Systems
Table Management Systems
Home Delivery Software
Inventory Control System
Menu Management System
Recipe Management
Nutritional Analysis
Point of Sale Systems
Made up of a number of POS terminals that interface
with a remote central processing unit.
Point of Sale System
A point of sale system is either a stand-alone
machine or a network of input and output devices
used by restaurant employees to accomplish their
daily activities including food and beverage orders,
transmission of tasks to the kitchen and other
remote areas, guest-check settlement, credit card
transaction processing, and charge posting folios.
Point of Sale System
A point of sale system is either a stand-alone
machine or a network of input and output devices
used by restaurant employees to accomplish their
daily activities including food and beverage orders,
transmission of tasks to the kitchen and other
remote areas, guest-check settlement, credit card
transaction processing, and charge posting folios.
Point of Sale System
A point of sale system is either a stand-alone
machine or a network of input and output devices
used by restaurant employees to accomplish their
daily activities including food and beverage orders,
transmission of tasks to the kitchen and other
remote areas, guest-check settlement, credit card
transaction processing, and charge posting folios.
Point of Sale System
A point of sale system is either a stand-alone
machine or a network of input and output devices
used by restaurant employees to accomplish their
daily activities including food and beverage orders,
transmission of tasks to the kitchen and other
remote areas, guest-check settlement, credit card
transaction processing, and charge posting folios.
Benefits of POS
Elimination of arithmetic errors
Improved guest check control
Increased average guest check
Faster reaction to trends
Reduced labor cost
Reduced credit card expense
Reduced late charges
POS Hardware
Terminal design
2 types of terminals:
- server/precheck terminal
used for entering orders only.
- cashier terminal
used for both entering and settling checks.
POS Hardware
A terminal may consist of :
Screen / touch screen
Keyboard
Printer
Magnetic stripe reader
Micros 1700
Micros 2700
Micros 3700
Micros 8700
Micros 9700
POS Hardware
3 types of guest check
printer
Hardware platform
- DOS based
- dot matrix or impact
- thermal printer
- laser printer – expensive
- Windows based
Networking
CPU
Printer
PMS
Printer
POS Hardware
Benefit of handheld terminal
In 1992, the first touch-screen handheld was
introduced.
Delivery of food is quicker, resulting in a
higher average check and table turnover.
Server has more time for servicing guests and
suggestive selling.
Employee morale increased because tipping
increased 15 to 20 percent.
Training time was significantly reduced.
Drawbacks of handheld terminal
malfunction in hot weather
interference with other FM transmitting signal
expensive unit price
high replacement cost (i.e. stealing)
others
Self-Ordering Systems
Kitchen Display System
Highlights alert orders in yellow or red to indicate an
order has exceeded expected prep time
Monitors time to prepare
Allows user to define preparation times
Intuitive icons display Rush Order, VIP and Void
status
View the status of each table in the restaurant at a
glance
Generates real-time reports on kitchen performance
Table Management
Reservation processing
Wait List Management
Table buttons change
color to indicate
Table Assignments &
Table Vacant
Server balancing
Communication
Network
View the status of each
table in the restaurant at
a glance
Guest Seated
Kitchen Working on
Order
Entree Served
Order Late
Menu Management
Chef Tech Software
Recipe/Menu Costing
Inventory Control
Nutritional Analysis
Create orders from pars
POS & Purchasing Interface
Inventory control system
Inventory control system tracks product quantities
and prices and provides accurate information on
inventory activities in a timely manner.
create vendor and product file
design inventory worksheet
take inventory
•inventory extension report
•food usage report
print reports
•reorder quantity report
•purchased order
•receiving report
Menu management system
detailed item sales analysis
insight into what inventory usage and cost sales
Create ingredient files
Create recipe file
Create menu item file
Post quantities sold and generate menu analysis reports
- product cost or menu mix report
- menu price analysis report
- theoretical usage report
-perpetual inventory report