Transcript eSolutions Service Desk

eSolutions Service Desk
IT Services for
Students
Who am I?
eSolutions Service Desk
Here to help...
-Caulfield:
•
Monday – Thursday 9 am – 8:00 pm, Friday 9 am – 5 pm
-Clayton:
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Monday – Friday 9am – 5pm
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Saturday: 10am-3pm
-Non-Semester:
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Monday – Friday 9 am - 5 pm
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Phone: 9903 2777
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Web: http://www.monash.edu/esolutions/contact//
After hours access for computer labs or
lounges
http://intranet.monash.edu.au/esolutions/students/lab
Registration can take up to 3 working days to process before you can
access the lab after hours.
Available computer labs at Caulfield
Available computer labs at Clayton
Lab setup
• Log in with your Monash username and
password
• My documents is synced across labs
and library
• 5Gb storage
Software downloads for students
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Monash provides some free software downloads for students
http://intranet.monash.edu.au/esolutions/software/catalogue/ind
ex.html
Some available software:
– Microsoft security essentials
– Endnote
– Nvivo
– SAS
• http://www.itsnotcheating.com
Connecting to Monash Wireless
•Eduroam?
•Pop-up box will appear, enter in the username space:
[email protected] and your password
Wireless printing?
•Yep! Visit: https://printers.monash.edu.au
Google Apps!
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25Gb storage
Ability to forward emails to a personal account
other useful tools:
>
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Google Docs, Calender, Drive...
HDR Students are also eligible for a Staff-like computer account
Submitting an online request
•IT related queries can be submitted via Service Desk Online:
https://servicedeskonline.monash.edu/
Change your password every 6 months
•Authcate passwords expire every six months.
•Restrictions mentioned on change password site:
-Eg: m0na5hun1
Password changes
• Set a personal identification word (PIW)
• Via my.monash portal
• PIW not working? Contact an eSolutions Client Services
Officer for a password reset.
Step 1: Log in
Step 2- Choose category
Step 3- Submit the request
Step 4- View and Respond to the job
Monash University Studies Online
(MUSO) Support
Introduction to Blackboard and Moodle
What is MUSO
• MUSO is a collection of tools which lecturers have
available to assist in their teaching
• Includes:
– Blackboard
– Moodle
• Buseco students will only be using Moodle
An Introduction to Moodle
2
Updated
08 February 2012
Find your unit in Moodle:
Access Moodle via my.monash portal
Once enrolled,
links to your units
in Moodle will
appear here
You can
also go
directly to
Moodle
using this
link
Moodle Interface
Profile Settings
Unit overview
Submit an Assignment
...Click the Add
submission button
...Click the Send for
marking box
Respond to a quiz
...you must click Submit
before you click Next
•
...when you’ve finished the quiz
you must always press the
Submit all and finish button
Where to go for help
For more information or assistance with
using Moodle, click the Need Help?
link.
‘Need Help?’ page
Questions?