Transcript What is Motus?
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Motus is an integrated web-based and mobile software platform that supports field work management and execution, giving employees necessary information while on calls. Motus improves communication between employees and managers to improve efficiency and customer service.
Motus facilitates:
Planning Tracking Monitoring Record Keeping Statistics/Data Collection Work history
Motus has multiple features to support customer needs:
Digital Signature Geolocation Photography Notifications File Attachment
Calendar module offers a quick and simple way to plan field work, saving man-hour costs.
Zoom to access: order #, client information, type of job, completion time and employee name.
Zoom Calendar Day
Plan new jobs.
Section 1: Active work orders: pending/in progress Section 3: Closed/completed work orders Dashboard offers a quick overview of field work status for all pending, in progress, and completed tasks.
Section 2: Review of all work orders
Start date Click to see work order form.
Real time map gives a quick overview of employee and job location.
Job details Finish date Work order location Select which employee(s) to see.
User email Password entry User help Dashboard with work pending, in progress or complete Search work history with customer name or work order # Plan a new task (Only supervisor can use this option) Online support guide
Dashboard still in Spanish!
Zoom
Work progress (%) Customer name Work status Estimated completion date Work Order # Customer address
Attach files
Brochure machine.pdf
Upload photos
Photo taken
Customer Technicia n
Technicia n
Real time progress
Get Geolocation
Job type Job result Monitor employee location and work status
Supervisor
Motus supports clients who perform all types of fieldwork including: Technical service sales Money collections Pick-up & delivery Surveys Customer meetings Supervision Any type of data collection
Flexibility Adapts to customer processes Clients can customize how statistical information is displayed (graphs, tables, reports, etc.) Ease of use & friendly interface Broad functional integration with legacy systems (ERP, CRM, etc.)
Simplify field work planning: Save time for managers & supervisors No more paper forms in the field Strengthen tracking & control efficiency: Know exact & average job completion time Plan employee routes with geolocation Facilitate supervisor-employee communication: Employees receive full information on site such: customer information, machine features, job details, etc.
Workers can check history & troubleshoot Improve data collection accuracy: Decrease the risk of delays Eliminate duplication of data entry
Project a professional image for your business: Customers visually informed of completed & pending work Give customers transparency to access real time work order data from any computer Improve your service: Fewer errors & better workflow process Faster response to requests or critical situations Customer signature for compliance & completed jobs Strengthen management capabilities: Improve decision making with dependable data & statistics Reduce costs: Fewer phone calls, less data entry & no paperwork Send & receive work orders on-the-go, reducing "windshield time"