Transcript Shanna Warren – Communicating for Success

Our Time
is
NOW
Communicating for Success:
Keeping Our Employees Well Informed
10/2/2014
Our Time is NOW
Shanna Warren, MAM, SPHR
The Medical Center of Plano
“Treat employees like they
make a difference.
And they will.”
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Our Time is NOW
By Jim Goodnight
Our Story
10 Years of Strong Employee Engagement Results
• I am kept well informed of what is happening here.
2013 82% 2011 86% 2010 86% 2009 85%
• Senior Leadership Team gives the employees a clear picture of
the direction the company is going.
2013 87% 2011 90% 2010 88% 2009 91%
Our Studer Partnership:
• 2005 – 2008
Our 1st Journey
• 2013 – current
Division Journey
– Full Integration
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– Communications Committee
– Focused Communication – 2009 with 5 Pillars
HCA North Texas Division Goals
Exceptional
Clinical
Quality
Consistent
Earnings
Out-Performance
Unparalleled
Patient
Service
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Excellence Always
Communicating for Success
“Keeping our Employees Well Informed”
- TEAM Approach
Communication Committee
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Aligned Performance Goals in 2014
Marketing
Education
Human Resources
Senior Leadership - PEP
Communicating for Success
To ensure we communicated effectively and streamline/
reduce emails, we implemented:
• Email
• Employee Forums
• Monthly CEO Podcast around our 3 Goals (Quality,
Consistent Earnings, Service)
• Monthly Employee Newsletter – PULSE
• Weekly “HR in Action for You!” email
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– Facility/HCA updates (i.e. employee forums, employee events,
HCA Innovators, compensation, benefit changes, wellness
options, local discounted benefits, etc.)
Communicating for Success
– Front Line Leadership Training
• Employment Law Quiz
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• Standardized Department Staff Meeting
Agenda
• Standardized Daily Huddle Agenda
• Active Employee Advisory Group, Unit Practice
Councils, & Nurse Recruitment & Retention
Committee
• Excedrin to Excellence
Communicating for Success
• Department Communication
Boards
• Employee friendly
Intranet/SharePoint Site
– World Class Benefits Booklet,
Forms, Policies, etc.
• Impromptu Podcasts as
needed
• Mass Texting – via Outlook
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– Ice Bucket Challenge,
Compensation Changes,
Annual Enrollment, etc.
So, how did we do?
I am kept well informed of what is happening here.
2014 Results 87%
2013 Results 82%
Senior Leadership Team gives the employees a clear picture of the
direction the company is going.
2014 Results 90%
2013 Results 87%
Overall 2014 Employee Engagement Results
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84%
#7 HCA
#2 C+
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Questions
Shanna Warren, MAM,
SPHR
Shanna.Warren@HCA
Healthcare.com
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Our Time is NOW
Thank you!