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ALTEL PREPAID PRODUCT DESCRIPTION
Aug 1, 2013 v1.4
BASIC RATES
STARTER PACKS
Starter packs for Altel Prepaid will be sold at a retail price of RM 7.00.
The starter pack will be preloaded with RM 5.00 worth of airtime credit.
Starter packs will have a validity period of 30 days.
Domestic Rates
16sen
per minute*
* 60 seconds call block
5sen
per SMS
25sen
per MMS
5sen
per MB
#
# or per session
MOBILE BROADBAND PLANS • 500 MB • 7 days validity • RM 15.00
Weekly
• 2 GB • 30 days validity • RM 48.00
Monthly
MOBILE BROADBAND PLANS
MECHANICS 1. Subscriber must be in Malaysia to register for Mobile Broadband plans 2. Subscriber need to have enough credit balance in account before being allowed to register for Mobile Broadband plans 3. Balance of quota does not carry forward To register Weekly plan To register Monthly Plan To check validity/ quota balance To access Help menu Type MB WEEK and send to 25835 Type MB MONTH and send to 25835 Type MB BAL and send to 25835 Type MB HELP and send to 25835
BONUS
FRIENDS & FAMILY:
Cheapest call & SMS rates to best friends & family
Voice calls to Friends & Family SMS to Friends & Family 8 sen/ min (60 sec block) 2 sen/ SMS MECHANICS 1. Maximum of 8 Friend & Family numbers for each subscribers 2. Friends & Family is only applicable for on-net subscribers – Altel, Celcom & Celcom MVNOs Add to list (RM1.00) Send FNF ADD
ACTIVATION BONUS:
10% bonus credit for first reload
MECHANICS NOTIFICATIONS 1. Bonus will be applicable for the first reload within 5 days of activation 2. Only first reload is applicable for bonus 3. Bonus will only be applicable for reloads of RM30 and above 4. Bonus will be capped to RM50 5. Subscriber must be in active state to be applicable for bonus 6. Bonus credit does not carry any validity period Upon successful first reload RM30 more) (of or Welcome to Altel! Thank you for your reload. A bonus of RMX.XX has been credited into your account.
BIRTHDAY BONUS:
20% bonus credit during birthday month
MECHANICS NOTIFICATIONS 1. Bonus will start on 0000hrs, 1 st birthday month day of 2. Bonus will end on 2359hrs, last day of birthday month 3. Bonus will only be applicable for bonus upon a minimum of 3 months length of stay 4. Subscriber must be in Active state to be applicable for bonus 5. Subscribers will only be applicable for bonus if they have registered/ updated their birthday 6. Each mobile number can only enjoy Birthday Bonus ONCE a year 7 days before birthday month At start Birthday Bonus of 2 days before Birthday Bonus ends Please reply BD ON to 25835 within 7 days to enjoy your birthday www.altel.my
bonus.
Visit for more details.
HAPPY 20% of whenever month.
BIRTHDAY!
BONUS you reload Enjoy credit this Your Birthday Bonus will end on (End Date). You still have 2 days to enjoy 20% of Bonus credit upon reload.
RELOADS
TYPES OF RELOADS
Physical
• Scratch cards • Denominations of RM5, RM10, RM30, RM50 • Distributed via Altel dealers/ distributors
Soft Pins
• Self service terminals • Denominations of RM5, RM10, RM30, RM50 • Via terminals located in convenience stores, petrol kiosks, etc.
Pinless
• Internet banking, ATM machines, EZ Reload via SMS • No set denominations • Via popular banks in Malaysia, Altel dealers/ distributors
RELOAD PACK DENOMINATIONS
Denomination
RM 5.00
RM 10.00
RM 30.00
Validity Period
5 days 20 days 60 days RM 50.00
90 days
Standard Denomination Packs – Physical Scratch Cards & Soft Pins Denomination
RM 3.00 – RM 4.50
RM 5.00
– RM 9.50
RM 10.00 – RM 19.50
RM 20.00 – RM 29.50
RM 30.00 – RM 49.50
Validity Period
3 days 5 days 20 days 45 days 60 days RM 50.00 and above 90 days
“Flexible” Denomination Packs – Pinless, Easy Reload
* Flexible denominations starts from RM 3.00 and increments of RM 0.50
CUSTOMER CARE
ALTEL CUSTOMER CARE: IMPORTANT NUMBERS Services
ALTEL Customer Care (from ALTEL Mobile)
Numbers
13388
SUBSCRIBER ACTIVATION
SIM ACTIVATION
SIM activation will be done via first call After SIM card is inserted, subscriber is required to make a call to any number (Customer Service can suggest to contact 13388) Subscriber will be directed via IVR to select language, etc.
Subscriber will then be advised that line is active
RELOAD/ CHECK BALANCE
RELOAD
VIA USSD SHORT CODE:
1. Subscriber to type *122*<16 digit reload code number># 2. Press call
VIA SMS:
1. Subscriber to type REC
VIA IVR:
1. Dial 1930 2. Follow instructions.
CHECK BALANCE
VIA USSD SHORT CODE:
1. Subscriber to type *124# 2. Press call
VIA SMS:
1. Subscriber to type BAL 2. Send to 2888
VIA IVR:
1. Dial 1930 2. Follow instructions.