Transcript eGovernment in Israel

By Netwise Applications
Boaz Chen, CEO
http://netwise-applications.com
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The Israel eGov
Case Study
E-Government Objectives
 Cutting Red Tape– “Available service desk” open 24
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hours a day, 7 days a week.
Improvement of ROI and resource use at the
Government ministries.
Making new online services to citizens and businesses,
(for example: businesses licensing).
Improvement of service to businesses and citizens
and reducing bureaucracy = net growth in
productivity.
Improvement of the Government image.
Online Service Desk
Citizens and Businesses
Searching for
information
Seeking a
service
Performing
actions
National
Insurance
Institute
E-Government
Infrastructure, services
Change management
Ministry of Social
Affairs & Social
Services
Ministry of
Interior Affairs
Ministry of
Transportation
Receiving
information
Feedback and
Confirmation
Personal info
Israel Tax
Authority
E-Government Scheme
Citizens and Businesses
Performing
Change
Services
Infrastructure
Development of inter-ministry online services, for
improving service and avoiding bureaucracy
Application infrastructure for development of
services for the citizens
Secure network infrastructure for connecting
Government computer systems to the web
Government Ministries
Infrastructure
Citizens and Businesses
Performing change
Services
Infrastructure
For Gov. Systems
For Gov. Employees For the public
Service Intersection
Secure Surfing
Web Server Farm
Intranet
E-mail
Identification and Digital
Signature Infrastructure
Remote Access
Website Development
Infrastructure
Information security for the entire E-Gov array –
monitoring and operating, 24 X 7, handling of cyber terror threats
Government Ministries
Services
Citizens and Businesses
Performing change
Service
Personal Info
General Info
Actions
my.gov
gov.il Portal
Personal portal and notices
Government Info. Center
ePayment Service
Search.gov
The Safe
Secure and registered e-mail
Search across Government
GovX
MDA site infrastructure
Infrastrucure
Government Ministries
Form Service
Tenders Service
Performing Change
Citizens and Businesses
Performing Change
Inside Government
For the Public
Organization & Methods
Marketing
Legislation & Standardization
Research & Surveys
Cross Government Projects
Support & Customer Service
Bridging the Digital Gap
Services
Infrastrucure
Government Ministries
Personal Portal
Accumulation of all government related
activities made by the citizen, including
Centralinformation,
Services (service
bureau)
personal
personal
‫מידע משרדי‬
Mapping
cross-organizational
user's processes
communications
with the government
and
www.gov.il
‫מידע משרדי‬
and enabling
horizontal operation (serial or
services
Central
Servers
increasing personal
the extent
ofApplication
the information,
parallel),
transfer
of
information
between
Advanced
Services
‫מידע משרדי‬and signature organizing information
Identification
A central
infrastructure
allowing the
for target
audiences
Ministerial
Information
ministries
and licenses,
updates regarding
the
progress
Renewing
delivery of
orders
‫מידע משרדי‬
development
of
complex
services
and situations
in
life,
writing
topical
guides.
Governmental
Infrastructure
regarding
activities
and
offor
the
process
andInformation
requests
information
and
Ministerial
quickly
and
efficiently,
while IVR
In the future:
expansion
to cellular
services,
for
the
Internet
Era
‫מידע משרדי‬
services:
organizational
structure,
guide,
services,
payment
of
fees
and
fines,
Governmental
Portal
Service
Horizontal
Smart
Card
Identification
maintaining
high
level
of security
and civil
and interactive
TVconnectivity,
Internet
information
security,
professional
instructions,
ordinances,
‫משרדי‬Horizontal
‫מידע‬
registration
for
exams,
purchase
of
An-all
governmental
information
Services
Asurvivability,
horizontal
infrastructure
foremail
Central
service:
payments,
forms,
tenders,
server hosting,
services,
Services
rights,Links
scholarships,
benefits,
admission
publications,
filing
reports
etc.
portal.
to
information
by
topic.
‫משרדי‬
‫מידע‬
my.gov.il
identification
and
signature
by
smart
Servers
messages,
mapsnetworks
etc.
links
to
ministerial
hours,
calculators
etc.
Horizontal
search
capability
‫ מידע משרדי‬www.gov.il
cards and digital signature approved
Ministerial
by certified agencies
Information
Govt.
Portal
Infrastructure
Services > Information Services > e-Payment Service
e-Payment Service is an online money clearing house that allows citizens and
businesses to pay Government payments, 24 hours a day, in a secure and convenient
manner.
In 2010, over 2B$
were processed
through the
Service.
In 5 years the
number of citizens
choosing to pay
through the
service increased
over 1500% !
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The e-Payment service is an example of cooperation between
all Government ministries to produce a new service for the
public.
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The goal was to create one platform and deal once with security,
performance, accounting and audit issues. and give the user
one central and unified interface.
While preserving each ministry to have it’s one brand, process
and preferences.
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The online payment service is based on agreements between
the Accountant General and the banks and credit card
companies:
 Credit card, up to 2,500$
 Bank transfer and payment with smart card – unlimited
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The e-Payment service is connected directly to the Gov-ERP
Payments types
Voucher
 Parametrical Query and Output
 Dynamic verification
 Customizable business logic
for sums and dates
 Single / Multi / Periodic
/ accumulated vouchers
Payments types
 Counter
 Counter query and API
 Bar code
 Referrals
 Product catalog
Services > Information Services > e-Payment Service
The amount of vouchers opened
The most popular payments this year:
National Insurance – domestic help
Transportation – driver & car license renewal
Broadcasting Authority – television fees
Tax Authority – advance payments
200
150
100
109
113
2005
2006
133
142
2007
2008
155
169
63
50
0
2004
2009
2010
Services > Information Services > e-Payment Service
E-Payment Service Money Amounts
3,000,000,000
2,500,000,000
2,000,000,000
1,500,000,000
1,000,000,000
500,000,000
0
2004 2005 2006 2007 2008 2009 2010
Services > Information Services > e-Payment Service
Number of Transactions in the e-Payment Service
3,000,000
2,500,000
2,000,000
1,500,000
1,000,000
500,000
0
2004 2005 2006 2007 2008 2009 2010
Services > Information Services > e-Payment Service
Division of Payments by Transactions
Other
Courts
Tax Authority
National
Insurance
Ministry of
Justice
Ministry of
Transport
 Debit/Credit cards
 Bank transfer
 Cellular account
 Standing orders
 ISP’s
 PayPal
 Internal Accounting
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Manage relationship:
Boaz Chen
[email protected]