Transcript Dignity Challenge (Powerpoint) (opens new window)

Making homes, helping people
AmicusHorizon
Rising to the
Dignity Challenge
www.amicushorizon.org.uk
Making homes, helping people
AmicusHorizon
DIGNITY QUIZ
CARE SECTOR ALLIANCE CUMBRIA
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1. You are part of a project group but the project
lead completely ignores your contribution.
What do you feel/think?
a. Chilled - it’s their loss and as long as I keep
getting paid why should I care.
b. Frustrated and insignificant – why won’t anyone
listen to me.
c. Angry – why am I part of the team if they don’t
make use of me.
CARE SECTOR ALLIANCE CUMBRIA
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2. You are on a train and need to use the toilet.
You sit on the loo and suddenly the door
opens and someone walks in (you forgot to
press the lock door button). Do you?
a. Think ‘oh well accident’s happen’.
b. Feel desperately embarrassed and humiliated.
c. Wish that you’d worn your new knickers/pants.
CARE SECTOR ALLIANCE CUMBRIA
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Making homes, helping people
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3. You’re at work and your manager screams
angrily at you in front of your colleagues.
Do you?
a. Think this is an opportunity that will help me
grow as a person.
b. Think oh well, I probably deserved it.
c. Feel upset, angry, humiliated and embarrassed.
CARE SECTOR ALLIANCE CUMBRIA
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4. Your partner takes it on themselves to
redecorate and buys the paints and
wallpaper without asking for your opinion.
How do you feel?
a. Disempowered and insignificant.
b. Grateful that you don’t have to be involved.
c. Angry that they haven’t considered you or asked
what your preferences are.
CARE SECTOR ALLIANCE CUMBRIA
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5. You wake up one morning with a really angry spot
on the end of your nose. Your partner sees it and
smiles with glee, then pins you against the wall
while they attempt to squeeze it. How do you
feel?
a. Relieved – thank goodness the spot will be gone.
b. Pleased - you love making your partner happy.
c. Abused – you said leave it alone but they ignored you
and went for it anyway.
CARE SECTOR ALLIANCE CUMBRIA
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Making homes, helping people
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6. You are eating healthily and have lost lots of
weight recently. You plan to visit your mother
and before you go you tell her that you are on
a diet. When you arrive she insists that you
eat the chocolate cake that she’s made in your
honour. How do you feel?
a. Bullied – she’s put you in a position where you
have to succumb to her will.
b. Angry and frustrated that she’s ignored you.
c. Pleased that she loves you so much she’s gone to
the trouble of baking.
CARE SECTOR ALLIANCE CUMBRIA
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Making homes, helping people
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7. You are at the bar buying a round of drinks but
the barperson completely ignores you and
continues talking to their friend. How do you
feel?
a.
b.
c.
Grateful for the time away from your friends.
Insignificant and unimportant.
So angry that you and your friends leave the pub.
CARE SECTOR ALLIANCE CUMBRIA
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8. You meet an old friend who you haven’t seen for
years and the first thing they say is ‘gosh you
haven’t aged well’. How do you feel?
a.
b.
c.
Embarrassed and humiliated by what they’ve said.
Delighted that they are taking an interest in you.
Angry and hurt – how could they be so insensitive.
CARE SECTOR ALLIANCE CUMBRIA
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Making homes, helping people
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9. You find yourself involved in a road rage
incident. The driver of the other car gets out and
comes towards you shouting and swearing
aggressively and then spits at you. How do you
feel?
a. Scared and intimidated.
b. Not bothered at all.
c. Abused and violated.
CARE SECTOR ALLIANCE CUMBRIA
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10. You have mild stomach pains when you leave
for work. Whilst there, you are suddenly taken
short and can’t make it to the toilet. How do
you feel?
a.
b.
c.
Mortified and embarrassed – how will you be
able to face everyone again.
Amused – it will be a talking point for a while.
Philosophical – it could happen to anyone.
CARE SECTOR ALLIANCE CUMBRIA
www.amicushorizon.org.uk
Making homes, helping people
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THE DIGNITY CHALLENGE
• originally an NHS initiative
• it’s particularly relevant to
services for older people - but
• it’s relevant to all our dealings
with clients, customers and the
public
• links to Dementia Action
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THE DIGNITY CHALLENGE
So what is it
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THE DIGNITY CHALLENGE
The provision of high-quality services
that:
1 Have a zero tolerance of all forms
of abuse
2 Support people with the same
respect you’d want for yourself or a
member of your family
3 Treat each person as an individual
by offering a personalised service
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THE DIGNITY CHALLENGE
4 Enable people to maintain the
maximum possible level of
independence, choice and control
5 Listen and support people to
express their needs and wants
6 Respect people’s right to privacy
7 Ensure people feel able to
complain without fear of retribution
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THE DIGNITY CHALLENGE
8 Engage with family members and
carers as care partners
9 Assist people to maintain
confidence and positive self-esteem
10 Act to alleviate people’s
loneliness and isolation
(Dept. of Health ‘Dignity in Care’ publication)
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WHAT CAN YOU DO?
A bit of online research to find out more
Steal this presentation and use it at your next
team meeting
Do one thing prompted by this session before
next Wednesday
Become a Dignity Champion
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DIGNITY CHAMPIONS
• Stand up and challenge disrespectful
behaviour
• Act as good role models by treating
other people with respect, particularly
those who are less able to stand up
for themselves
• Speak up about dignity to improve
the way that services are organised
and delivered
• Influence and inform colleagues
• Listen to and understand the views
and experiences of citizens
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KEY POINTS FROM THE DIGNITY TREE
• What are the most important points on our tree for you?
• Jot them down and take them away with you
• Key points will be fed back to our Older Persons Task Group and Equalities & Diversity Group
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RESOURCES
Dignity in Care network
Dignity In Cumbria (check out
their brilliant short animation
Dignity – Little Things Make A
Big Difference)
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Making homes, helping people