Transcript The Meaning and Importance of Employee

Professor Katie Truss
University of Sussex
Research team: Professor Katie Truss (Sussex University), Dr Adrian Madden (Sussex
University), Dilys Robinson (IES), Dr Kerstin Alfes (Tilburg University), Luke Fletcher
(IES), Jenny Holmes (IES), Jonathan Buzzeo (IES), Professor Graeme Currie (Warwick
University)
These are emerging findings based on independent research funded by the National
Institute for Health Research (Health Services and Delivery Research, 12/5004/01 –
Enhancing and Embedding Staff Engagement in the NHS: Putting Theory into Practice).
The views expressed in this publication are those of the author(s) and not necessarily
those of the NHS, the National Institute for Health Research or the Department of Health.
COPYRIGHT TO THE CONTENTS OF THE SLIDES BELONGS TO THE UNIVERSITY
OF SUSSEX AND THE NIHR, AND COPYRIGHT TO THE SLIDES BELONGS TO
PROFESSOR KATIE TRUSS. THE SLIDES CANNOT BE COPIED OR REFERRED TO
WITHOUT WRITTEN PERMISSION. THIS PRESENTATION IS BASED ON PREPUBLICATION FINDINGS AND SHOULD NOT BE CITED.
© Katie Truss
‘Doing’
engagement
‘Being’
engaged
• Management approach
• Involvement
• Psychological state
• Multi-faceted
• Influenced by personal and
organisational factors
© Katie Truss
Part of the ‘positive psychology’ movement
Expressing your ‘authentic self’ at work (Kahn, 1990) – personal
engagement
Thoughts, feelings, behaviours directed towards the job or organisation
(Saks, 2006)
A positive state of mind directed towards work tasks: vigour, dedication,
absorption: the Utrecht Work Engagement Scale (Schaufeli et al., 2002) 86%
© Katie Truss
Drivers
Engagement
state of
mind
Outcomes
© Katie Truss
12 studies, 2 from UK (1 used complex
methods)
Studies showed link with:
general/psychological health, job satisfaction,
commitment and turnover intention
© Katie Truss
6 studies in health context, none in UK
Quality of care: 5 studies, all cross-sectional. Some weak
evidence of a link but contradictory evidence
In role performance: 2 studies both cross-sectional
showed link to patient care/effectiveness
Going the extra mile: 2 studies
© Katie Truss
Examined link between nurse practice environment, work
engagement, and nurse-reported quality of care within
teams
Study of 357 staff from 32 teams in two psychiatric hospitals
in Belgium
Favourable nurse practice environments linked with
engagement, and engagement linked with: job satisfaction,
intent to stay, nurse-reported quality of care.
© Katie Truss
Limited evidence of link between engagement and
organisational performance
Stronger evidence of link between engagement and
individual performance
22 studies examined engagement-performance link at
individual level; 10 used complex methods and showed a
strong relationship
© Katie Truss