Transcript 08) Application (iPE..

Applications
Business Enabled Communications
Contents

Lock Key

Phontage

UCS

NMS

ez Attendant

TSP

ez Phone
Lock Key
■ Condition
- Install Lock key for iPECS-MG applications using Web Admin
※ Phontage : 2 copies free
- System Management → Appliances Control → Lock Key Install
Login ID/Password Registration
■ PGM 106(IP-Phone Registration) for Phontage, UCS Client
- Administration → Pre-Programmed Data → IP-Phone Registration(106) : Assign ID and Password
Phontage
Introduction
▪ Definition
• Softphone for PC or PDA (mobile device)
• Abbreviation of “Phone advantage”
▪ Model name
• Phontage Mobile (Phontage B)
: Softphone for Mobile Device
PPC 2003, Window Mobile 5.0 and 6.0,
Symbian
• Phontage Basic (or Phontage B) : Supports Basic features
• Phontage Deluxe (or Phontage D) : Support Value added features
Phontage
Phontage
iPECS-MG
Phontage
Login
(4)
(2)
(1)
(3)
Phontage
 Phontage Deluxe Main UI
Phontage UI & GUI
UCS
Overview
UCS Components
UCS Features;
PBX(LIK,MG) UCS Server
IP Phone (Call Feature), Presence, IM (Instant Messaging,
Video Conference, Call Recording, Schedule, DB Import/Export,
Application Sharing,
UCS Client
※ Install Lock key for UCS clients using Web Admin
Branch
Configuration
HQ
UCS
Server
iPECS-MG
UCS
Client
UCS
Client
Internet
/Intranet
UCS
Client
Phontage
IP Phone
WiFi
Road Warrior
UCS
Login
▪ UCS Server Program
Chatting
▪ UCS Client Program
Directory
ICR&Presence
UCS Server Admin
Diagnostic
UCS
▪ UCS Server IP Address Assignment
Web Admin
UCS
Login
(2)
(1)
(3)
(4)
(5)
UCS
Features
■ UCS Features
IP Phone (Call Feature)
+
Presence
Instant Messaging
+
+
Call Recording
Schedule
+
Video Conference
(6 Parties, 8 Groups)
+
DB Import/Export
+
Sharing / File Send
+
[Application Sharing]
[White Board]
UCS
UCS Specifications
> Server PC Specification
- Intel Core 2 Duo 3G More, 2G RAM (600 clients at concurrent login)
- Windows XP Pro., 2000/2003, Vista(Business, Enterprise, Ultimate)
> Client PC Specification
- Pantium Ⅳ, 2.3G, 512M RAM(Including Video Conf.)
- Vista, XP, Windows 2000
> Interface Specification
iPECS-MG
Position
Protocol
iPECS
Server ↔ MG
LG-Ericsson Proprietary
ICR,Presence
Client ↔ MG
LG-Ericsson Proprietary
Call
Server ↔ Client
SIP Based
LG-Ericsson Proprietary
Directory,Chatting..
Client ↔ Client
UCS Server
Related Features
TCP/IP(Session)
LAN
iPECS
SIP Based
TCP/IP
(Session)
Media(Data)
UCS Client
UCS Client
NMS
Overview
•
Network Management System for iPECS
–
–
–
–
SNMP-based Information Management & Communication
Web Browser-based User Interface using HTTP
Up to 500 Systems can be Managed
Integrated with iPECS-50/100/300/600/1200/MG
※ Install Lock key for NMS using Web Admin
NMS
•
Classification Diagram
Feature Classification
– NMS Server Management / System Monitoring / System Management
– Provides Web-based Interface for NMS Client
NMS Server Management
NMS Server Configuration
NMS User Management
Access & Operation History
NMS DB & Service Control
System Monitoring
System & Device Configuration
Device & Channel Status
Alarm/Fault Management
Network Traffic Monitoring
Web-based
iPECS-NMS
System Management
System & Group Management
Call Statistics
System DB / Firmware Upgrade
Web Admin Integration
NMS
■ Web Admin
Administration → System Data → SNMP Data :
- SNMP Agent : SNMP Service ‘ON’
- SNMP Trap : Enter NMS Server IP address
Web Admin
NMS
Initial Login
•
•
Open Login page using the IP address of NMS server
Type Superuser ID and default Password. (admin / ipecsnms)
NMS
UI Component Description
•
Overall layout and the positions of main UI components are fixed, and they have
their own functions and rolls.
S/W Version
of iPECS-NMS
System
Explorer
Select or manage
systems or groups
of systems with a
tree of nodes.
Selected System
User ID
Loading Indicator
A system selected using
System Explorer
The user ID that was used
to login to iPECS-NMS
Indicates that information
is now being loaded
Log-out
Used to log out of
iPECS-NMS
Main Menu
Used to enter each
functional page such
as ‘System Info’,
‘Status’, ‘Alarm/Fault’,
‘Call Stat’, ‘Network
Traffic’, ‘Log’,
‘System’, ‘User’, ‘NMS’
Alarm/Fault
Summary
Functional Area
Shows the number
of alarms/faults
that have not been
checked by user
Displays functional
pages to implement
the features provided
by iPECS-NMS
NMS
Device Based Status
•
After entering ‘Device Based Status’ menu, select a system in System Explorer,
and then device-based information will be displayed for the selected system.
NMS
CO Status

CO Channel Status lists all the CO channels, and shows their channel status
and channel/device information.
Device Type
The type of device for
each CO channel can be
designated by the color
of the button frame.
(VOIP, PRI, BRI, PSTN)
NMS
Station Status

Station Channel Status lists all the Station channels, and shows their channel
status and channel/device information.
Device Type
The type of device for
each station channel
can be designated by
the color of the button
frame.
(IP-Phone, SoftPhone,
SLT, DKT, DECT, DSS)
NMS
Alarm/Fault Management

In order to load the Alarm/Fault log data only for a specific system, select a
system in System Explorer, and then click [Load Log Data] button to retrieve log
data for the selected system.
[1]
[2]
NMS
Alarm/Fault Event
< Alarm Event (100 ~ 399) >
Code
Name
Type
Level
101
103
105
201
205
CPU Overload
Link Up/Down
Stand-by MFIM Status
Device Up/Down
Station Lock/Unlock
Alarm
Alarm
Alarm
Alarm
Alarm
MAJ
CRI
MAJ
CRI
MIN
Locatio
n
MFIM
I/F(#)
MFIM
DEV(#)
STA(#)
211
SMDR Memory Capacity
Alarm
MAJ
MFIM
213
301
VSF Memory Capacity
System Connectivity
Alarm
Alarm
MAJ
CRI
DEV(#)
NMS
< Fault Event (400 ~ 699) >
Code
401
402
403
411
413
501
503
511
513
521
523
525
601
Name
System Startup
MFIM Switch Over
Authentication Failure
Station Capacity
CO Line Capacity
DSP Alert
DSP Error
DECT Base Status
DECT GW Fault
Device Line Up/Down
Gatekeeper Connectivity
SIP Proxy Server Connectivity
Cabinet Fan/Power Failure
Type
Fault
Fault
Fault
Fault
Fault
Fault
Fault
Fault
Fault
Fault
Fault
Fault
Fault
Level
CRI
MAJ
MIN
MIN
MIN
MAJ
MAJ
MAJ
MAJ
MAJ
MAJ
MAJ
MAJ
Location
MFIM
MFIM
MFIM
MFIM
MFIM
DEV(#)
DEV(#)
DEV(#)
DEV(#)
DEV(#)
DEV(#)
DEV(#)
CABINET(#)
< System Event (700 ~ 999) >
Code
Name
Type
Level
Location
701
702
703
704
705
706
707
801
803
805
807
809
System Reset by Admin
System ID Information Change
System IP Information Change
SNMP Reconfiguration
Database Initialization
File Upload
Firmware Download
Device Registration / Deletion
Device Service Status
Device Service Switch Status
Device Firmware Download
CO Line Outgoing Block Status
System
System
System
System
System
System
System
System
System
System
System
System
CRI
MAJ
MAJ
MIN
MAJ
MIN
MAJ
MAJ
MIN
MAJ
MAJ
MIN
MFIM
MFIM
MFIM
MFIM
MFIM
MFIM
MFIM
DEV(#)
DEV(#)
DEV(#)
DEV(#)
(#)
811
812
CO Gateway Order Change
Station Number Change
System
System
MAJ
MAJ
DEV(#)
STA(#)
813
Soft Phone Log In/Out
System
MIN
DEV(#)
815
Hot Desk Log In/Out
System
MIN
DEV(#)
819
Long Time Call
System
MAJ
(#)
ez Attendant
Overview
 ez Attendant software can manage the various type of call with your PC.
 When the attendant works with another type of working
(for example, word processing), the attendant can minimize this software
with button.
 If an incoming call is occurred during the word processing, the pop up
windows will be activated with simple information about the caller.
At that time, attendant should do its own operation.
 And the call related operation is depending on the Call server system feature.
For example, the capacity of queue size or recall timer are depend on the
Call server system itself.
 But PC related features are independent with Call Server system.
 Condition : Install Lock key for ez Attendant using Web Admin
ez Attendant
Execution of ez Attendant
 Execution of ez Attendant
1. Select System(iPECS-MG)
2. Input System IP Address
3. Input Attendant Extension
Number
4. Click [Log On] button
5. Log On is
processing
ez Attendant
Main Window
Main Menu
Tool Up Bar
Active Call Window
Station Window
Phone Book
Log –View
Optional(Icon/List)
Queue Window
Search and Info
MS scheduler
Pre_selection
SMS
601
Park Location
Tool Down
Bar
ez Attendant
 Main Menu
Menu Description
ez Attendant
Menu Description
 Tool Up Bar
Log On
Log Off
Print for Log View
Open Outlook
ez Attendant
Menu Description
 Station Window & Queue Window
Active Call Window
Station Window
Queue Window
• Active Call & Queue Window Icon • Station Window Main Icon
ICM Incoming
DKTU(Busy)
DND State
CO Incoming
DKTU(Idle)
Forward State
Hold state Call
SLT(Busy)
Net DSS (Idle)
Park Recall
SLT(Idle)
Net DSS(Busy)
Hold Recall
WHTU(Busy)
Net DSS(DND)
Attendant Recall
WHTU(Idle)
Transfer Recall
• Station Window Sub Icon
Pre-selected Message
• CO Line Status Icon
Idle CO Line
Busy CO Line
Transfer Hold CO Line
Invalid CO Line
ez Attendant
 Phone Book Window
Menu Description
ez Attendant
Menu Description
 Log-View Window
Selection Field
Search Field
TSP(TAPI Service Provider)
Introduction
Windows OS
•
Microsoft Windows based telephony driver
- TAPI application
Use TAPI function (Ex. lineMakeCall)
TAPI application
Made by 3rd party vendors
ex) Outlook dial, ez Phone, Call Center
- TAPI (Telephony API)
TAPI v2.1
Made by Microsoft
Contain TAPI function(call, phone)
- TSP (TAPI Service Provider)
TSP v2.1 LGE TSP
Made by Telephony system vendors
Dynamic Link Library(DLL)
ex) LG-Ericsson TSP,
•
Compatible with TAPI 2.1
- LG-Ericsson TSP supports TAPI 2.1.
LAN
TSP(TAPI Service Provider)
Introduction
•
LG-Ericsson Systems
- iPECS-LIK 100/300/600
- ipLDK-100/300/600
- ipLDK-20/60/Nexer/Soho
- iPECS-MG 100/300
•
Terms
- 1st Party Connection: The application can see only one line assigned in Web
Admin (Station Port Data  CTI IP Address) and control one line.
- 3rd Party Connection: The application can see all lines and control all lines.
•
Lock Key
- 1st Party Connection : ez Phone Lock key is needed.
- 3rd Party Connection : 3rd Party TAPI Lock key is needed.
TSP(TAPI Service Provider)
•
Configuration (1st party connection)
iPECS-MG/ipLDK-20/60/Nexer/Soho
- PC is connected to the system via LAN.
- PC User can use the keyset assigned by Web Admin (Station Port Data  CTI IP
Address)
- DKT, SLT and DECT are available.
LGE TSP installed(1st)
PC: Windows
Keyset: DKT/SLT/DECT
LGE TSP installed(1st)
PC: Windows
Keyset: DKT/SLT/DECT
LAN
TSP(TAPI Service Provider)
•
In Web Admin (Station Port Data  CTI IP Address),
type a client IP address in Edit box, click [Update] button.
Web Admin
TSP(TAPI Service Provider)
•
3rd
-
Configuration (3rd Party Connection)
Party Connection (Using Remote Service Provider of Microsoft)
Server is connected to the LGE system.
Server user can use all keysets connected to the system.
Client user can use his keyset assigned by Server PC.
LGE TSP installed(3rd)
Control Path
Server: Windows 2000/2003 Server
Client: Windows OS
Windows Domain
LAN
Keyset: DKT, SLT, DECT
Client: Windows OS
Keyset: DKT, SLT, DECT
TSP(TAPI Service Provider)
•
Select System
- ipLDK-100/300/600
- ipLDK-20/60/Soho
- iPECS LIK, MG
•
Select Service Mode
- 3rd Party Connection
(LAN Connection Only)
- 1st Party Connection
(LAN Connection Only)
•
Select Connection Method
- COM1/COM2
ipLDK-100/300/600 only
- LAN, System IP Address
Installation
TSP(TAPI Service Provider)
•
Installation
- You should install LG-E TSP on each computer
- Reboot computer
•
TSP Settings
- Open [Phone and Modem Options] in Control
Panel.
- If [Location Information] dialog is appeared,
then select country/region, and insert area
code and outside dial number. These codes are
used for CO calls.
- On the [Advanced] tab under Providers, click
[Telephony Service Provider for LG-Ericsson
System]
- Verify if the System IP Address is correct or
not.
- Verify if the Service Mode is correct (1st Party
or 3rd Party Connection.)
TSP Settings
ez Phone
Overview
 Provides easy & powerful control of voice communications on your PC
 Easy installed, maintained, user graphical, user interface
 2 packages (Entry, Deluxe)
 Powerful feature like SMS to extension even DECT terminals
 Compatible with MS Outlook, ACT, GoldMine and more
 Standard interface : TAPI
ez Phone
Overview
There are two types of ez Phone version. One is an entry, the other is a deluxe.
Please refer to the below table for each version’s function.
Entry
Concept
Functionality
 Local DB, Capacity Limit
 Basic DKTU feature
 New Database Creation
- Access
- Excel
 Call Control
- Make Call
- Hold Call
- Park/Unpark
- Transfer
 Import DB (Access, Excel)
 Export DB (Access, Excel)
 Print Address book
 Forward(Internal, Off-net, VMIB)
 Always on top
 All features for Outlook are not
available.
Deluxe
 DB Conversion
 SMS to Keyset
 Attendant Integration
 All Features of Entry Version
 Import DB (outlook)
 Export DB (outlook)
 VMIB control
- MsgWait
- OutMessage
- Paging Message
 Flex button assignment
 ACNR
 E-MAIL
 All features for Outlook are available.
(Outlook Contact)
 Differential ring by CLI
 Scheduled Dial
 KeySet SMS
 Call Filtering
- VIP/Black List by DND/FWD/Ring
ez Phone
Configuration(1st Party Connection)
*NOTE : ez Phone does not support 3rd party connection.
LGE TSP installed(1st Party)
ez Phone
PC: Windows
Keyset: DKT/SLT/DECT
LGE TSP installed(1st Party)
ez Phone
PC: Windows
Keyset: DKT/SLT/DECT
LAN
ez Phone
Main Window
Main Menu
Top Tool Bar
Call Window
Information Window
Message Window
MS Scheduler
Station Information Window
(Double Click & Call)
Display Station Type Optional(Icon/List/Report/Small Icon)
Icon Menu(bottom)
ez Phone
Main Window
ez Phone
Top Toolbar
Open Outlook
Log
On/Off
ez Phone
Station Information Windows
Filtering
Field Option
Status
ez Phone
Display Station Type
1. Display Station Type(REPORT)
2. Display Station Type(ICON)
(Double Click & Call)
3. Display Station Type(SMALLICON)
Display Station
 Can display station more
4. Display Station Type(LIST)
ez Phone
Call Window
Connected Call
Holding Call
Make Call,
Transfer or Search