Transcript Expression of complaining and handling complainning
PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
Expression of complaining and handling complainning
PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
STANDAR KOMPETENSI
To communicate using english in intermediate level
KOMPETENSI DASAR
How to identify the expression of complain and respond in the dialogue
PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
TUJUAN PEMBELAJARAN
forms of language 2. t he student should be able to use english language properly as a native speaker 3. The student shauld be able to communicate with an english native speaker 4. The student should be able to use condition type 2-3 and subjunctive properly
PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
MATERI AWAL
b. Handling a complain
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PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
MATERI LANJUTAN
If you want to make compalining about something ,remember that a direct complaint or criticism in english can sound rude or aggressive. The best way to make complain is by using indirect manner. Here some of the most common ones.
condition in my room doesn’t work properly 2.- I’m sorry to bother you ,but I think the there’s something wrong with my computer 3.- maybe you forgot to give me a change 4.- I think you might have forgott
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PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
MATERI LANJUTAN
5.- Excuse me if I’m out of line , but your work has not been adequate lately 6.- There may have been a misunderstanding about the holiday plan 7.- I’m afraid I have to make complain . Some stuff has gone missing frommy room
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PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
b. Handling complain When people apologize, they normally say “Sorry” and offer to fix the situation 1. I’m sorry, I’ll get someone check it for you 2. Sorry to hear that I’ll send someone up 3. I do apologize .I ‘d like to offer you a 20 % discount off for our holiday program as a gesture of goodwill
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PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
MATERI AKHIR
Dear Sir We regret to inform you that one oy your consignment arrived in badly damaged Condition,its BF/46 containing 100 doz.onset the lid was broken and the case with its Content crushed.Its look as if some very heavy cargo had fallen on it.We have examined The boxes and find that about 46 dozen are in an unsaleable condition.
Your faithfully
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PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
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PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
REFERENSI
Referensi 1.Get along english for vocational school grade XII Intermediate level 2. bahasa inggris untuk SMK Teknik
PEMERINTAH KOTA PONTIANAK DINAS PENDIDIKAN Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
PENYUSUN
NAMA
Dra hadirah......................
NIP
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TEMPAT TUGAS
.SMK Pelayaran pembangunan .....
.Pontianak..............................