Transcript Polisi Operasi Standard bagi Penjagaan Pesakit Dewasa

Sessi Dialog Antara Perkhidmatan Audiologi di
Kementerian Kesihatan Malaysia dan Pusat
Pendengaran Swasta
Pls email me :
[email protected]
0128213281 (Sharul Farzul)
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019 3515177 (Siti Suriani)
Polisi Operasi Standard bagi
Penjagaan Pesakit Dewasa dan
Kanak-Kanak Bagi Pesakit Yang
Mempunyai Masalah Pendengaran
Nur Azyani bt Amri
Ketua Profesyen Peg.Pemulihan
Perubatan (Pendengaran)
Master In Clinical Audiology (Melbourne)
Content
• Standard Operation Procedure and Guidelines
For Audiologist
• The Standard Reference
• Procedure For the Application
Standard Operation Procedure(SOP)
for MOH
• There are 7 SOP for Audiologist which was
endorsed by our Director General, Dato Dr
NorHisham and was published by Bahagian
Sains Kesihatan Bersekutu (BSKB).
Standard Operation Procedure(SOP)
for MOH
• The SOP as listed below:
1.Penjagaan Pesakit Dewasa
2.Penjagaan Pesakit Kanak-Kanak
3. Penjagaan Pesakit Vestibular dan Keseimbangan
4. Penjagaan Pesakit Tinnitus
5.Penjagaan Pesakit Medicolegal
6.Penjagaan Pesakit Retrokoklear
7. Penjagaan Pesakit Terdedah Kepada Kebisingan
Guidelines
• There is also Guideline for Hearing Aid Fitting
and Prescription 2012 which is available in
MOH website
• Peraturan Permohonan Perbelanjaan
Kemudahan Peubatan :Pekeliling
Perkhidmatan Bil 21 Tahun 2009
• Garis Panduan Pemberian Bantuan Di bawah
Tabung Bantuan Perubatan TBP :
Lampiran A (pind.1/28)
What is the role of the Audiologist in
managing hearing impaired patient?
• Polisi Opersi Standard Bagi Penjagaan Pesakit
Kanak-Kanak
• Polisi Operasi Standard Bagi Penjagaan Pesakit
Dewasa
• Guideline for Hearing Aid Fitting and
Prescription
Reference for JPA application
• Peraturan Permohonan Perbelanjaan
Kemudahan Peubatan :Pekeliling
Perkhidmatan Bil 21 Tahun 2009
Reference for TBP application
• Garis Panduan Pemberian Bantuan Di bawah
Tabung Bantuan Perubatan TBP :
Lampiran A (pind.1/28)
What is our expectation from the
private Audiologist/HA dispenser
• We could not counter sign any HA
prescription done at your centre.
• We have to give the hearing aid trial with at
least 3 different hearing aid model with
equivalent specs and within the budget limit
of the government agency
(JPA/JKM/ZAKAT/TBP)
What is our expectation from the
private Audiologist/HA dispenser
• There is no assurance and guarantee that the
result of prescription will be as what you have
prescribed.
• The selection of the final hearing aid will be
based on the within price limit and the most
preferred hearing aid by the patient
• Other factors will include the after sales
service, the warranty and insurance for the
lost of device.
What we do in the hearing aid clinic in
MOH hospital…
The audiologist need to do the
• thorough assessment,
• hearing aid trial and prescription,
• ear impression taking,
• fitting and the hearing aid follow up for the
verification, outcomes measure and fine tuning..
(This is mandatory especially for the JPA/JKM/TBP
and Zakat application)
What is our expectation from the
private Audiologist/HA dispenser
• For new case, the patient need to has a
referral letter from the Klinik Kesihatan/GP
• There is no backdated application allowed
from JPA/JKM/TBP and Zakat application if the
hearing procedures is not been done in MOH
hospital by the Audiologist.
What is our expectation from the
private Audiologist/HA dispenser
• The supply of demo hearing aid unit does not
guarantee the sales of the hearing aid.
What is our expectation from the
private Audiologist/HA dispenser
• To give the latest new price list, quotation,
hearing aid specification, hearing aid trial unit
(if it is not supply by the manufacturer) and
good after sales service
• Hearing aid centres not to provide dummy
quotation on the non existence company
• The company representative set the
appointment prior coming to the hospital to
avoid interruption of the clinic schedules
What is our expectation from the
private Audiologist/HA dispenser
• Professional and proper conduct in dealing
with the MOH audiologist.
• This include of not giving any
hamper/gift/commission to the audiologist to
protect the integrity of the profession and to
ensure the best service given to the patient.
Question and answer