Transcript 2014-Repair_Replace - AARP Tax-Aide

COMPUTER REPAIR
AND REPLACEMENT
September 2014 (HMR Modified)
TAX-AIDE
TAX-AIDE
MULTI-LEVEL TECHNICAL ASSISTANCE
● The NTC and AARP Foundation, TAX-AIDE (National
Office) provide technical support to all volunteers for
computers and printers.
● GraceWorkz was introduced into the process of
computer Repair/Replacement in Nov 2013
● All requests for computer repair/replacement are
submitted thru [email protected]
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Computer Repair and Replace
● Only Laptops and Desktops marked as “OK”
(working) on the last submitted inventory will be
eligible for GraceWorkz repair or replacement
(*see 2014 exception)
● IRS-owned, personally-owned, and site-
sponsor-owned equipment are not covered
by the GraceWorkz contract
*Veronica is allowing an exception to the “OK” status rule for this
year ONLY!
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Laptops To Be Returned to Graceworkz
● Computers that MUST be returned to GraceWorkz
after replacement
(except those under warranty):

HP Models: 6715b, 6735s, 6910p

Dell Models: 1520, 3500, 3550

Lenovo Models: B560, B590
● All others (including donated) should be locally
disposed of; they should NOT be sent to GraceWorkz

After replacement, Mark Replaced Computers as RP
on next inventory and remove after 1 Year
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Laptop Repair and Replace Guide
● There should not be any local repair of AARP
Foundation Tax-Aide owned equipment except for
the following:

AC Power Adapters – local purchase authorized

External Batteries – local purchase authorized
● Certain computers will not be repaired
(example: broken screen)
● If a computer purchased by AARP Foundation Tax-
Aide is replaced, it MUST be returned to
GraceWorkz. They should NOT be kept locally for
spare parts or stripped in any way
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Lost or Stolen Computers
● Lost or Negligence

Not eligible for replacement
● Stolen - Provide National Office with Police Report to be
eligible for Replacement
 If no police report, computer(s) are not eligible for
replacement
**Change for upcoming season if only one computer is stolen no
police report is required. All other procedures must be followed.
 Use the status ST and remove from the inventory after 1 year.
 If computers are found; National should be informed so
computer (s) can be redistributed to other States
 If put back on State inventory, next reported computer will not
be replaced when broken
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Laptop Repair and Replace
 To request Computer repair/Replacement submit email request to
[email protected] cc: TCS and use the following format:
CUSTODIAN NAME:
Address:
Phone Number:
Computer Model:
Computer Serial Number:
Asset Tag:
State:
TCS:
Computer Problem:
 This format ensures needed info is provided;

basis for tracking and reports

keeping everyone in loop

future Inventory feed
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Laptop Repair and Replace
● GraceWorkz Computer Repair/Replace will
Open October 15, 2014
● Continue to submit all computer repair
requests during the Tax Season
● GraceWorkz Computer Repair and
Replacement will Close APRIL 30, 2015
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Laptop Repair and Replace
● Volunteers - contact TC/TCS with hardware and
networking questions first
● TCS can recommend computer custodian contact
the NTC via AARP Tax-Aide National Office
[email protected]
● TaxAideTech National assistance number for
laptop repair and networking issues

202-434-6099, Toll Free: 800-424-2277 ext
6099
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Printer Repair and Replace
● Volunteers - contact GraceWorkz contacts
Barbara Kaiser or Kaye Curry
● IRS-owned, personally-owned, and site-sponsor-
owned equipment are not covered by the
GraceWorkz contract
● IRS provides cartridges for IRS printers
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Are There Any?
Questions???
TAX-AIDE
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